Thomas Callender Email & Phone Number

South Jordan, UT, US

Performed QA tasks to release content for Ivanti’s software products (Patch for SCCM, Ivanti Security Controls, and others). Created, migrated, and maintained a bank of VMs to verify bugs and anticipate fringe customer scenarios. Used tooling based on Powershell and DevExpress to automate testing and maintenance tasks.

Richfield, Minnesota, US

Worked on Geek Squad’s corporate IT support team as a level 2 agent. Performed in-person and remote repairs on domain-joined computers, Cisco network devices, and retail equipment. Configured and issued computers to new employees.

Imaged and refurbished PCs, Macs, and mobile devices during the launch of a repair and exchange shop. Performed aftermarket repairs, managed a parts inventory, and built servers / workstations to spec for local businesses.

Chanhassen, MN, US

Started here as a service desk agent, and was hired on as supervisor. Managed a knowledge base for agents in Service-Now, attended ITIL seminars, managed call queues, and worked with other teams to add new technology to our supported list.

Richfield, Minnesota, US

Diagnosed, checked in, and repaired devices as covered by Best Buy's policies. Covered products included personal computers, mobile phones, home theater technology, and network equipment. Assisted with customer service, warehouse, sales, and administrative roles for the store.