Tim Howe Email & Phone Number

Greater Philadelphia

Charlotte, NC & Greater Philadelphia Area

• Consult with potential clients initially through Rover's app resulting in scheduled meet & greets to ensure respective pet/homeowners are comfortable with utilizing my services.
• Discuss any concerns, quickly build rapport resulting in scheduled house/pet sittings.
• Provide timely and informative updates through text including memorable photos/videos including ad-hoc requests such as cleaning, plant watering, trash/recycling, and daily mail/packages.
• Flawless five-star rating with over 85 pet owner reviews reinforcing my knack for trust, communication, and stellar pet/home care.

Oaks, Pennsylvania, United States

Charlotte, North Carolina, United States

• Successive roles providing customer service for dining guests, enhancing client relationships, and maximizing brand awareness for two separate craft beer companies.
• Saved over $5,000 in costly annual write-offs for Blue Blaze Brewing by recovering old kegs from wholesale clients spread across 100+ locations.
• Adapted to the evolving needs of a small business by leveraging flexibility and enthusiasm while spearheading cross-functional operations.

Charlotte, North Carolina, United States

• Coordinated major landscaping and hardscaping projects on client properties involving intensive personnel training, precise project planning, and vigilant staff oversight.
• Secured a promotion to a supervisory position after only two months for consistently outstanding performance and proven leadership abilities.
• Expanded the customer base by over 20% through exceptional customer service and timely project delivery achieved by doubling staff headcount and focusing on client satisfaction.

Charlotte, North Carolina, United States

• Supervised multiple research and payment teams processing complex financial transactions for a technology services company providing payment automation solutions for multiple industries.
• Reduced the average payment timeline from over 10 days to less than five by streamlining outreach and reporting functions while boosting customer satisfaction.
• Redefined employee engagement strategies as a handpicked member of a committee who improved group engagement by nearly 10%.

Charlotte, North Carolina, United States

• Financial Crimes Analyst:
• Leveraged extensive back-office research to ensure advisors were ethical with their respective personal and professional assets.
• Entrusted with highly confidential information and escalated several instances of potential risk to senior analysts resulting in additional monitoring to protect client assets.Compliance Analyst:
• Analyzed specifics of Customer Identification Program/Customer Due Diligence/Know Your Customer data for accuracy while scrupulously investigating discrepancies.
• Identified higher-risk clients and obtained Enhanced Due Diligence while leveraging efficiency and overtime efforts to meet stringent deadlines resulting in compliant data.Registration Coordinator:
• Processed state insurance licensing and insurance carrier documents for advisors allowing expansion of coverage, product offerings, and revenue.

Charlotte, North Carolina, United States

• Directed 10+ crewmembers providing stellar customer service through unique coaching and mentoring techniques while coordinating compliance, quality assurance, fraud prevention, and corporate events.
• Earned numerous awards and companywide recognition for outstanding teamwork, effective training, and accurate documentation.
• Introduced optimized performance reviews and year-end meetings to ensure fairness and guide the professional development of over a dozen top performers who were promoted to leadership roles.

Charlotte, North Carolina, United States

• Handpicked to be on the first team of its kind to assist high net worth representatives with their clients and book of business resulting in streamlined customer service.
• Created new operating procedures, assisted on ad-hoc projects, and revamped service level agreements to bring in additional external assets from competitors along with improving net promoter scores.
• Executed impeccable trade quality metrics resulting in being selected to review and trade mutual funds, stocks, and ETFs on highly confidential external client and internal employee accounts.

Charlotte, North Carolina, United States

• Obtained FINRA licenses (Series 6 & 63) to take on a hybrid role resulting in flexible intra-day work schedules assisting with inbound calls and back-office processing.
• Shattered the average service level agreement of 70+ seconds to consistently remain under 10 seconds resulting in the healthy balance of quantity/quality of inbound phone interactions and timely document processing.

Wayne, Pennsylvania, United States

• Reviewed and processed timely mailed inbound documents resulting in additional assets under management, clerical data updates, and organized investment profiles.
• Focused on exemplary document processing ranging from check deposits to complex change of ownership requests resulting in top quality awards and assigned access to high net worth accounts.

Wayne, Pennsylvania, United States

• Conducted in-person interviews, mined resumes, completed drug tests, and filed sensitive employment documents to service clients and potential job candidates.
• Pivoted to outbound sales via cold calling, email, and on-site interactions with organizations to identify and provide staffing needs resulting in temporary and permanent employee placement.

New Castle, Delaware, United States

• Received inbound phone calls inquiring about construction equipment rentals ranging from simple residential projects to multi-million dollar commercial real estate contracts.
• Provided competitive delivery rates and received additional revenue for the local branch along with pooled commissions for the sales associates team.