Trunell Christopher Ward Jr. Email & Phone Number

Fredericksburg, Va, Us

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

Overland Park, Kansas, Us

•Travel internationally to complete provisioning projects, such as cabling, racking or re-racking servers and network equipment, and performing audits of customer environments.• Perform upgrades, configuration maintenances, and repairs of system hardware within Carpathia and Equinix data centers.• Identify and remedy hardware failures on servers, to include the replacement of failed hardware components.• Work with hardware vendors such as Dell while troubleshooting hardware faults, to help determine points of failure and acquire replacement components to expedite repairs on affected systems.• Provision and decommission projects where server and network equipment is either un-racked or racked and cabled in various configurations, depending on the specific customer’s needs.• Work with copper and fiber cabling including initial installation, testing, as well as troubleshooting connectivity issues with previously deployed copper or fiber cabling.• Install, troubleshot, replaced, and assisted in the configuration of network devices in collaboration with network engineers on devices including, but not limited to aggregation switches, firewalls, and load-balancers of various manufacturers.• Create initial documentation of customer environments after deployments, as well as corrective audits of previously deployed environments.

Seattle, Wa, Us

•Performed upgrades, configuration maintenance, and repairs of system hardware within Amazon data centers. •Utilize custom monitoring software and internal ticketing system to provide customer support. •Identify and troubleshoot hardware failures on servers to include the replacement of failed hardware components. •Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies. •Troubleshoot local area network connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers. •Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances. •Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling. •Support servers running Microsoft Windows Server and Red Hat Enterprise Server.•Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required.

San Francisco, California, Us

• Provide technical support for Wells Fargo financial advisors in call center environment.• Used remote desktop applications to install, configure, and troubleshoot software applications for Wells Fargo advisors.• Document incidents within the corporate ticketing system and capture resolution data to maintain corporate knowledge base• Troubleshoot computer hardware and peripherals using basic troubleshooting techniques while dispatching field technicians if needed to further diagnose and resolve issues.• Provide technical support for end users working remotely while connected to Wells Fargo VPN.

Centennial, Colorado, Us

• Performed audits and tested different computer appliances with various tests and troubleshooting methods for Amazon to ensure functionality of assets.• Worked on Amazon Trade-in program where used laptops were sent to our facility for auditing, testing, and re-imaging. • Helped train new employees on testing procedures for different assets.• Removed data from HDD’s using DOD wipe procedures then checked each sector to make sure that data was removed completely.• Reinstall operating systems and drivers for desktop and laptops.• Tested tablet PCs to ensure that they are functioning properly along with making sure the previous owner’s information has been erased.• Tested video/sound cards for basic functionality by running stress tests to make sure cards will work at expected level when purchased• Worked with Apple products such as IMacs, Mac book pros and airs, Ipads, Mac minis and Apple FPDs

Bentonville, Arkansas, Us

• Ensured a safe and clean environment by maintaining safety standards, including the safe handling of produce. • Received produce items by unloading from delivery vehicles, moved produce items to the backroom area through the use of pallet jacks, and placed merchandise in holding areas, such as produce coolers.• Ensured Produce merchandise was stocked by properly receiving and stocking merchandise on racks, shelves, and displays, including regularly pulling merchandise from coolers, bringing merchandise forward, and disposing of items with spoilage.

Temple, Texas, Us

•Read selection labels to identify slot location, product description, and quantity required for each order for Mclane customers.•Pulled correct quantities of designated full-case product identified by selection labels from the slot location and lifted onto a cart or onto conveyor belt in order for products to be transported to loading dock to ensure delivery of customer orders.

Chicago, Illinois, Us

•Took customer orders in a friendly manner to ensure pleasant experience while visiting the McDonald's restaurant.•Cooked and prepared food for packing or serving items in the drive through area or for those dining in the main eating area•Assisted new crew members with on job training.

Bachelor'S Degree, Computer And Information Sciences And Support Services

Education record