Led the T-Mobile Hospitality team in managing and executing ticket and hospitality-based programming. Created and presented insightful, data-driven reports to clients, providing actionable suggestions. Managed ticket accounts and advised on optimal utilization strategies while refining reports and strategies to enhance overall effectiveness and value. Interfaced daily with clients and coordinated cross-functional teams to ensure seamless service execution. Drove business initiatives and ensured successful project execution.

Responsible for running reports and identifying areas of concern within the Office of Agility, developing tactical approaches for improvement. Crafted comprehensive project workflows to monitor and modify project execution effectively. Collaborated closely with project teams to track tasks and assignments, maintained document control, and managed data to ensure efficient team communication. Developed and published communications for high-level stakeholders, ensuring they were well-informed about project progress and developments.

Crafted and implemented a comprehensive video and YouTube strategy, resulting in a boost of page views by over 20,000. Produced engaging educational videos leading to a 7% reduction in call volume and a six-point lift in customer satisfaction. Cultivated and managed strategic partnerships with Apple, Samsung, and Google for impactful content creation. Leveraged data-driven insights to continuously refine the video strategy for optimal audience engagement.

Spearheaded strategic responses to Request for Proposals (RFPs), securing software development contracts worth over $5M. Oversaw a diverse portfolio of more than 12 client accounts, achieving seamless on-time and on-budget project completions. Developed and implemented operational processes, increasing efficiency by 15%. Directed marketing and business development strategy, resulting in a 20% revenue increase.

Helped develop two feature films and a series with a combined budget of $25M. Successfully secured $4M in funding through strategic partnerships and private investment sources. Cultivated strong relationships with international stakeholders, ensuring seamless cross-cultural cooperation. Optimized multiple video production projects with tight budgets and schedules.

Developed and executed go-to-market strategies for software projects, collaborating with cross-functional teams to ensure successful product launches. Managed project timelines, scope, and budgets to meet product marketing objectives effectively. Built strong relationships with customers to understand their business processes, needs, and wants. Served as the primary point of contact for customer issue resolution and provided proactive status updates to ensure customer satisfaction.

Managed American Idol database of contestant information and assisted the Operations Manager in complex scheduling and logistics for over 200 contestants. Orchestrated operations communication logistics for pre-show and post-show, communicating and negotiating expectations between the contestants and producers.

Provided general office support to ensure operations ran efficiently, maintaining an organized set and distributed call sheets, health and safety notices, and other paperwork. Escorted actors to and from their trailers, assisted with crowd control, locked up locations, and managed extras. Delivered assets to key stakeholder’s efficiently by mapping out the fastest route.

Led market research, including SWOT analysis, to effectively position television and feature film projects. Coordinated marketing campaigns promoting television and feature films starring Morgan Freeman. Managed office operations and served as the Production Assistant on Season 3 of Through the Wormhole with Morgan Freeman.

Provided administrative support to the president, assisting with the development of commercials, video interviews, and promotional DVD productions. Responsible for product placement.