Tat Chunnui Email & Phone Number

Oasis specializes in custom cloud solutions for complex, mission-critical workloads. Hyper-focused on performance and compliance, Oasis builds and manages custom private clouds that integrate high-performance hardware, network infrastructure, cybersecurity, disaster recovery, and a variety of managed services to provide a comprehensive cloud solution. The.

Phoenix, Arizona Area

Phoenix, Arizona Area

• Provide in-person training and certifictications at Ipro facilities as well as online via WebEx for remote clients
• Ensure clients’ workflow needs are met by creating and delivering training agendas tailored to their specific needs
• Restructure existing training courses to provide improved content and demonstrate typical product usage workflow
• Design training sessions for delivery to large audiences with mixed skill levels and backgrounds during the annual Ipro user conference
• Redesigned employee onboarding trainings to assist with a smoother transition into the litigation software industry
• Improved certification exams and process to ensure proper assessment of user knowledge and skillset to become administrators

Phoenix, Arizona Area

• Support clients with complex issues that have been escalated from support involving IPRO enterprise applications, Allegro, eCapture, Eclipse, as well as other products
• Use extensive knowledge of SQL backend to provide custom query solutions to fit client workflows
• Assist clients with product functionality and training as well as product enhancement requests
• Work with multiple international clients on solutions design and implementation to help meet deliverable deadlines
• Provide information on integration of IPRO products with other industry leading solutions to meet client needs
• Development of internal and external training programs, materials, and knowledgebase of features of applications

• Testing of multiple applications including eCapture and Allegro to ensure issue resolution before release
• Coordinate with developers on feature and bug fixes
• Manage multiple issue tickets and testers
• Provide client troubleshooting solutions
• Create testing plans to be used by testing team

• Used multiple software applications, includind LAW PreDiscovery and CaseLogistix to process and produce client data for use by multiple trial teams across the country
• Managed workflow of multiple projects with tight deadlines
• Coordinated and planned best practices
• Provided training and software support for multiple end users
• Enhanced productivity and surpassed expectations with record number of docs processed in short amount of time
• Reduced document count for attorney review of time sensitive project by 95%

Phoenix, Arizona Area

• Planned and performed work on special projects where clients required custom deliverables that were drastically different from standards
• Responsible for implementing new software and process improvement methodologies that directly resulted in greater efficiency
• Oversaw multiple projects simultaneously from start to finish with tight turnarounds
• Managed workflow and deliverables to worldwide clients
• Coordinated with other groups and project managers to determine client deliverable expectations
• Supervised 10+ employees

Phoenix, Arizona Area

• Created master media upon course development
• Managed updates of new as well as maintained content to databases
• Improved productivity by utilizing other media and channels to deliver content to end user
• Led multiple training sessions

Phoenix, Arizona Area

• Supervised membership and marketing areas, 10+ employees
• Marketed to potential clients outside of store
• Responsible for updating databases of potential clients daily
• Selected as associate of the month twice
• Promoted to marketing supervisor in June 2007