Oasis specializes in custom cloud solutions for complex, mission-critical workloads. Hyper-focused on performance and compliance, Oasis builds and manages custom private clouds that integrate high-performance hardware, network infrastructure, cybersecurity, disaster recovery, and a variety of managed services to provide a comprehensive cloud solution. The international company is headquartered in Los Angeles and London with distributed operations in five countries.

• Provide in-person training and certifictications at Ipro facilities as well as online via WebEx for remote clients• Ensure clients’ workflow needs are met by creating and delivering training agendas tailored to their specific needs• Restructure existing training courses to provide improved content and demonstrate typical product usage workflow• Design training sessions for delivery to large audiences with mixed skill levels and backgrounds during the annual Ipro user conference• Redesigned employee onboarding trainings to assist with a smoother transition into the litigation software industry• Improved certification exams and process to ensure proper assessment of user knowledge and skillset to become administrators• Generate reports and metrics based on training and certification information from Salesforce

• Support clients with complex issues that have been escalated from support involving IPRO enterprise applications, Allegro, eCapture, Eclipse, as well as other products• Use extensive knowledge of SQL backend to provide custom query solutions to fit client workflows• Assist clients with product functionality and training as well as product enhancement requests• Work with multiple international clients on solutions design and implementation to help meet deliverable deadlines• Provide information on integration of IPRO products with other industry leading solutions to meet client needs• Development of internal and external training programs, materials, and knowledgebase of features of applications

• Testing of multiple applications including eCapture and Allegro to ensure issue resolution before release• Coordinate with developers on feature and bug fixes• Manage multiple issue tickets and testers• Provide client troubleshooting solutions• Create testing plans to be used by testing team

• Used multiple software applications, includind LAW PreDiscovery and CaseLogistix to process and produce client data for use by multiple trial teams across the country• Managed workflow of multiple projects with tight deadlines• Coordinated and planned best practices• Provided training and software support for multiple end users• Enhanced productivity and surpassed expectations with record number of docs processed in short amount of time• Reduced document count for attorney review of time sensitive project by 95%

• Planned and performed work on special projects where clients required custom deliverables that were drastically different from standards• Responsible for implementing new software and process improvement methodologies that directly resulted in greater efficiency• Oversaw multiple projects simultaneously from start to finish with tight turnarounds• Managed workflow and deliverables to worldwide clients• Coordinated with other groups and project managers to determine client deliverable expectations• Supervised 10+ employees• Selected as employee of the Month, January 2009• Promoted from processing technician to supervisor, February 2008

• Created master media upon course development• Managed updates of new as well as maintained content to databases• Improved productivity by utilizing other media and channels to deliver content to end user• Led multiple training sessions

• Supervised membership and marketing areas, 10+ employees• Marketed to potential clients outside of store• Responsible for updating databases of potential clients daily• Selected as associate of the month twice• Promoted to marketing supervisor in June 2007