Tim Clark Email & Phone Number

Armonk, New York, Ny, Us

Senior IT Executive managing global teams and delivering large scale solution for fortune 500 client. Worked with client executives to define and deliver complex technical solutions and define the overall vision regarding operating model, cloud architecture, organization management and TBM/FINOPS

Boise, Idaho, Us

Lead Architect for the Taos professional services team. In my role I collaborated with fortune 500 clients to define the technical vision and develop business objectives to meet my client needs. I also was initial pre and post sales delivery technical lead and primary point of contact for all technical GTM solutions.

St. Petersburg, Florida, Us

Worked as technical lead and solution architect to develop fully automated service delivery pipeline. Designed and implemented enterprise wide private cloud utilizing Vmware VRO technology and Chef. Created DevOPS vertical to fully automate entire stack and created "no downtime deployments" Delivered executive level roadmap including service delivery matrix and team management strategies. Created service delivery platform that turned 8 week process into a single deployment of 38 minutes. Evangelized DevOPS best practices and worked directly with Software engineering architects to integrate current build pipeline into fully automated process.

San Francisco, Ca, Us

Work with the Autodesk senior Exec Cloud Operations team to organize and develop the Service Operations Center for Autodesk. Advised the client on several strategies around automation and service delivery. Integrated Service Now into service delivery pipeline and delivered weekly metrics. Worked as Level 3 support manager to support Autodesk online portfolio. Managed all technical incidents to create support matrix and service delivery metrics. Managed overseas vendor to develop manage resources for after hours support and maintenance.

Victoria, British Columbia, Ca

Reported directly to the CTO regarding all online service deliverables and day to day operations. Defined and managed annual IT and operations budget. Managed Technical Operations staff across three continents. Designed and led efforts to migrate legacy data center infrastructure to AWS platform. Redefined team dynamic to integrate with product teams to create DevOPS vertical. Designed and implemented from the ground entire enterprise wide instrumentation framework. Integrated Ichinga, Graphite, Kabana, Elastic search, LogStash and Pagerduty for all product, engineering staff. Provided individual dash-boarding and interfaces for all business units . Implemented alert mechanisms to reduce MTTD & MTTR. Redesigned Puppet infrastructure to incorporate, product deployment as well as infrastructure needs to create "shared" self service platform fully integrated into source code repository. Revamped change management process, internal SLA's & KPI's to delivery daily, weekly & monthly metrics regarding all aspects of service delivery and team performance.

Foster City, Ca, Us

Reported directly to the CEO of the company regarding all aspects of online services and all game support and tertiary service delivery needs. Launched 4 MMO titles and created support matrices for all services. Designed global data center and fully automated configuration management systems. Managed a team of amazing rockstars creating a 24/7 organization that was lean but amazingly effective.. Oversaw corporate IT, Operations, Network Engineering and Database administration teams. Provided design, strategy and execution of migration from legacy Microsoft infrastructure to Google Apps Created and defined annual budget and was point of contact for all Online operations vendor relations and management. Reconciled and reduced monthly operations spend. redesigned and implemented source code repository and backup process. Designed and developed low cost CDN infrastructure and service deployment mechanism. Worked directly with product teams to help define vision and design an infrastructure to bring these products to market.

San Jose, Ca, Us

3rd tier support for all Front end, mid tier and back end application and infrastructure requirements with an up time availability of %99.96.Point of contact for all Network Operation Center escalations and crisis management issues in 30,000 node infrastructure.Team lead of R&D lab of over 3,000 nodes supporting all code deployments for global e-commerce product development team.EBay Operations point of contact for the development and design of online Engineering Requirement Document (ERD) to allow for communication.Founding member of eBay Operations Capital Expense team and designed and developed online “Cap Ex” scoping tool for all eBay Operations capital expense forecasting and tracking of initial cost estimates.

• Contracted to design develop and deploy migration plan for 10,000 user Lotus Notes CC mail system to Microsoft Exchange 5.5. • Member of 3rd tier escalation team for all mission critical systems and global IT infrastructure support needs• Primary point of contact for all Microsoft Exchange support issues. • Created initial S.O.P for disaster recovery procedures and documentation for global mail system support and administration.

Us

Managed all external customer websites including all updates, fixes and patches for Commerce One Marketplace Suite.Team Lead of 6+ FTE and contract IT staff for all data center & hosting infrastructures support requirements.Designed Deployed and Managed R&D QA lab for all corporate application development.