Thomas Johnston Email & Phone Number

Woburn, Massachusetts, United States

Support Head of Compliance in all aspects of developing and maintaining an effective regulatory compliance program; Monitor issuances from regulatory agencies and industry associations and assess impact; Ensure businss line activities have appropriate requirements, controls, and tests in place to manage regulatory risk; Assist with management of customer compliants to identify trends and possible issues; Oversee implementation of changes to business line policies, procedures, practices, forms, resulting from regulatory issuances, examinjation findings, audit findings, and self monitoring.

Nashua, New Hampshire, United States

Responsilbe for daily inspection of vehicle at start and end of shift; Load vehicle for days deliveries per Amazon polices; Follow provided route to deiver Amazon packages; Resolve any delivery issues that arise; Perform closeout with Amazon at end of day

Nashua, Nh

Provided support to school administration in fulfilling vacant positions of teaching staff due to absence/leave. Delivered effective learning sessions as per lesson plans to students of K- 5 grade. Performed multiple tasks, while working at different schools with diverse student groups. Planned and taught specialty classes, including physical education, library, and special requirements.

Alpharetta, Ga

Led team of 5-10 on project assessing and revising statewide standardized tests; Performed Quality Assurance reviews on team members; Monitored team member productivity; Provide training and guidance to team members

Providence, Rhode Island Area

Provided Risk oversight and guidance for Credit Card Claims and Fraud; Identified risks in the Credit Card Claims and Fraud space; Developed controls and tests for identified risks and applicable regulations; Managed issue remediation process for Credit Card Fraud and Claims, including project planning, development of methodology, and QA; Developed and delivered regulatory training for new credit card claims intake and investigation colleague; Assisted Legal with CFPB exam responses

Manchester, New Hampshire

Oversee MMC Compliance Management System; Advise Senior Management and Board on current and upstream compliance risks; Execute internal compliance audit program; Manage external audit and regulatory exam process; Develop training and reference materials for retail and third-party loan originators; Lead team of five compliance and training professionals

Provided analysis and guidance on laws and regulations; Reviewed agency and lender-cobranded advertising; Created and revised compliance-related policies, procedures, forms and reference materials; Reviewed and assisted with responses to borrower complaints; Worked with lenders to correct compliance deficiencies discovered during QA process

Manchester, Nh

Managed regulatory communications and implementation team and process. Assisted with regulatory exams. Led or participated in various project teams.

Manchester, Nh

Monitored regulatory and legislative issuances and identified those impacting bank activities; Created or updated regulatory requirement library to reflect regulatory issuances; Chaired monthly regulatory review meeting with RBS Citizens risk community; Led or participated in various project teams

Boston, Ma

Worked with retail banking business lines to develop and implement a risk management program; Performed risk assurance reviews (audits) on retail business lines; Acted as conduit between business line risk and Corporate Risk Management; Collaborated with business lines to identify and address risks; Assisted business lines with exam and external audit process. Led or participated in various project teams

Boston, Ma

Monitored regulatory and operational risk in Massachusetts branch network; Performed audits on retail branches; Partnered with security on investigations related to retail branches and to identify retail loss trends; Reviewed and approved branch expenses; Represented Citizens Bank of MA retail on various teams and task forces.

Bachelor'S Degree

Graduate Certificate In Project Management