Tom Craig ~ Speaker ~ Author ~ Ceo Email & Phone Number

Orlando, Florida, US

Tom comes to Advanced Systems Solutions Inc. (ASSI) with well over 25 years of experience in the IT industry specializing in network infrastructures and customer support. Having started with such tasks as AS/400 conversions in the early days of Networking, to performing recent physical to virtual conversions, Tom has led a wide variety of projects on many.

Orlando, Florida, US

Focused on assisting our clients achieve their technology needs by providing a thorough assessment of their network Infrastructure, understanding their goals and providing solutions that are not only stable but easy to maintain. Recently completed Network Architecture and Security Assessments for several of our clients who needed to become either PCI, SOX.

Washington, DC, US

• Responsible for all aspects of data and voice networks and computing systems including management of helpdesk operations and inventory management. Perform development and maintenance of network and voice.
• Provide 3rd tier-equivalent technical support for computer and network systems, and carry out complex assignments requiring the development of new and/or improved techniques and procedures.
• Responsible for developing multi-year spending and implementation plans and ensure that the department remains within budget.
• Oversee management of helpdesk operations and inventory management and maintain relationships with third party vendors.
• Accomplished SharePoint 2010 implementation as well as conversions to VMWare, VOIP, Organizational name change and ISP changeover.
• Responsible for finding ways to reach maximum performance results while continually coming in under allocated budget.

Boston, MA, US

Managed colocated clients in data centers across Washington, DC and Northern Virginia, ensuring that network, power, and ongoing technical support was carried out in accordance with strict SLAs. Supervised the ticketing system and on-call technicians on a 24/7 basis, while responding to Nagios-generated threshold events and serving as lead technician on.

• Worked with top rated Managed Service Consulting Company by giving all aspects of support from break/fix to mapping out network resources and providing client with detailed reports of action items needed to improve IT.
• Managed a team of 8 engineers to address all remote and onsite managed IT support.
• Developed work flow rules and set procedures for support ticket system within Kaseya IT management software.
• Performed monthly client reviews to advise clients on policies and procedures to increase the effectiveness of their IT systems.
• Actively suggested improvements to enhance customer service, operations, communications and management.
• Extensive work with Managed Service software providers as well as Anti-Virus and Spam software and hardware solutions.

• Worked as a Project Manager for a company with many different clients in the DC area providing all areas of support from perimeter security to network design, maintenance and upgrades. Worked primarily with Microsoft.
• Brought on new clients using my own contacts
• Attended sales meetings with clients
• Partnered with Postini Mail Security to provide added value of our services to clients
• Solely managed several clients while providing direction for junior level technicians in the field for all aspects of IT maintenance

Washington, DC, US

Working as a consultant where in my brief time I learned how slow the government operates, and I can't work at a slow pace. Following great advice, I parted ways and joined forces at e.magination where I met one of the best bosses ever. (and that's all I can say about that)

Montréal, Québec, CA

• Responsible for day-to-day operations of retail store network, office network, upgrades and break/fix of office computers, scheduling server backups and routine maintenance of network.
• Responsible for implementation of local site onto Global Intranet.
• Implemented POS system using Kyrus "Marketplace Pro" software onto registers running on an NT Workstation backbone using TCP/IP.
• Assisted in maintenance of show systems.
• Handmade all Cat5 lines and drops for all departments.
• Maintained SQL Database for POS system. Network Administrator for Exchange 5.5 on an NT4.0 Server with Outlook client for a 125-node network with PDC, 2 BDC's and a Novell server.

Universal City, CA, US

• Responsible for the installation and support of over 2,500 devices connected to 35 NT servers over an Ethernet based network-using TCP/IP. In addition, provided connectivity to 4 Novell servers, RS6000, AS400 and.
• Supported MS Office Pro 95 and 97.
• Duties included performing on-site hardware/software repairs and upgrades while providing user training.
• Had extensive experience with MS Exchange client and was familiar with MS Outlook.
• Was familiar with all aspects of Win 95 and PC hardware as well as Macintosh hardware.
• Gained experience with ISDN interconnectivity.

Mcse 2003 Track, Microsoft Operating Systems, Security Management, And Sql Management

Education record