Serving as Development Chair for Genesis Innovation Academy and Georgia United Methodist Foundation Boards of Directors and on the Advisory Board of Respite Care of Atlanta

The Foundation of Wesley Woods envisions a world where everyone has the opportunity to age with grace, dignity and purpose. Our mission and all we do is to connect our generous community with older adults of all income levels, races and faiths so these senior adults have a caring community and live thriving lives full of independence and contribution.The Foundation of Wesley Woods serves as the connection point between caring supporters in the community and the practical, life-changing work of Wesley Woods Senior Living & Wesley Woods Center. Wesley Woods serves over 1,800 older adults each year, at 10 communities throughout North Georgia. Through the Foundation, significant benevolence care is extended to the over 75% of residents who need some form of financial assistance to remain in their homes. Forty percent of those served by Wesley Woods live below the poverty line.With a heart and passion to improve the lives of Georgia's older adults and their families, as CEO, reporting to the Foundation Board of Directors, I provide vision, leadership and strategic oversight to ensure the philanthropic funding needs of Wesley Woods are met – ensuring those whom we serve at Wesley Woods continue to live independent lives of purpose and fulfillment for as long as possible with the highest quality of health and wellness.

Wesley Woods’ mission is to help people age with grace. For over 60 years, Wesley Woods has provided nationally-recognized care for North Georgia’s older adults through independent living communities and a continuum of care serving all income-levels. Through the Foundation of Wesley Woods, significant benevolent care is extended to those whose assets have been consumed by medical bills or by simply outliving their savings. Just as importantly, the Foundation secures funds for the operations, programmatic and capital needs of Wesley Woods' Senior Living communities and for the Wesley Woods Center at Emory University.

The GCLA is Georgia’s preeminent professional association for senior technology leaders. The GCLA exists to provide a forum to share ideas, best practices and experiences relevant to CIOs. It is committed to creating opportunities for Georgia CIOs to engage in substantive, issues-based discussion related to their industries and profession. The organization promotes industry growth and professional development by hosting luncheons, round tables and executive events that facilitate valuable interaction among senior-level experts as well as the Georgia CIO of the Year® Awards community-wide annual event.

Chief Operating Officer Managed the majority of the Council's $18M income and operations and staffing . Responsible for the areas of fund raising (from product sales and parent and volunteer annual fund campaign of over $16M in annual revenue raised), membership recruitment and retention, volunteer services, and program.Delivered record-breaking fundraising Girl Scout Cookie Program of $14.7M at 111% of net income goal and 113% of prior year.Stewarded relationships, strategy, partnership alliances, and team execution of over $4M in monetary and in-kind donations.

Leader of a Youth Leadership Development Organization with 14,000 girl members, 4000 adult volunteers, 55 paid staff members, and a $4.8M budget serving 59 counties and 3 states.•Recruited specifically to lead the successful merger and continuing operation of four Girl Scout Councils in Tennessee, Mississippi, and Eastern Arkansas into one high-performing, growing, and well-funded Council.•Grew recruitment (15%) and funding (10%) as well as improved the Council’s positive image through developing and executing a vision of increasing awareness of the true impact of Girl Scouts’ Girl Leadership program - through strategic Board member recruitment, implementation of Community Advisory Boards, deployment of a Speakers Bureau, participation in key Community events and organizations, the use of Social and On-Line Marketing, and pursuit of partnerships and collaboration with other non-profit entities.•Grew girl membership totals by 15% in first year of new merged Council in comparison to national Girl Scout USA Council averages of over 6% loss in membership for merging councils and a 1-2% loss for non-merging councils.•Increased funding through Program and Product Sales by 10% in first merged year despite economic downturn, food recalls, and key product shortages.•Grew Volunteer membership totals over 10% in first year of Merger despite loss of key staff members and skepticism of the new Council at time of merger. •Maintained funding contributions through United Ways, Foundations, Corporations, and other donors through poor economic times and new Council start-up.

Developed and managed a shared services support, service, and brand account management department of 80 people and a $4M annual budget•Promoted and chartered to build ServiceMaster’s first enterprise-wide executive user and field support organization for 8 separate business units and 40,000 employees.•Developed the value proposition of the Shared Services model, building the bridge between the brand business unit executives and the corporate holding company and converting a silo-ed support environment into a Shared Service group.•Built an effective Service Delivery model which consistently achieved over 95% in Customer Satisfaction and Resolution Time - from a starting baseline of less than 60%.•Created a new Asset, Expense, and Invoice Management function reducing per unit costs by 17%.•Chosen for Breakthrough Leadership, an elite set of leaders, to address the core business issues of Customer and Employee Retention. First full year results of 19% increase in employee retention in one brand alone.

Director of IT Support - Managed a support staff of 45, departmental budget of $2M, and branch-allocated spend control responsibility of over $10M•Promoted to Terminix business unit to lead in-house, mission-critical, but failing, outsourcing arrangement. Accomplished turn-around in under four months with no user or branch downtime, increasing customer satisfaction from under 40% to over 90% while reducing costs over 20%.•Managed infrastructure support and deployment of new field operating system to over 400 branch offices – on time, within budget, and without disruption to external customer service

Provided strategic direction and oversight to match appropriate telecommunications solutions with business requirements of company’s brand business units.

Maintained and grew AT&T’s network services revenue with multi-million dollar national accounts. Consistently exceeded sales goals for a select group of named national accounts with specific expertise in winning back revenue from competitors.