Thomas Miller Email & Phone Number

San Francisco Bay Area

Responsible for all aspects of processing billing and transactions. Works closely with order mgmt., IT, finance, and legal to ensure Order to Cash process.Provide review and analysis of invoice data to identify issues and ensure compliance.Review and creation of all credit transactions to certify compliance with company policy and GAAP.Weekly IT ticket review to confirm issues are resolved in a timely manner.Coordinate with teams for a timely and accurate close.Creation and continuous maintenance of AR records.Answer daily internal and external queries.Preparation of audit request.Assisting with adoption of new accounting standards.

San Francisco, Ca

Assisting Sales Ops with SFDC update through Q3 close.Daily review to approval of Sales Growth incentives for commission.

San Francisco, Ca

Assisted in set up & implementation of Finance invoicing take over from Sales.Assisted in set up & implementation of Finance dunning take over from Support.Creation and continuous maintenance of AR records.Review of contracts to ensure correct billing and approved collection methods.Reconciliation of aging balances.Creation and application of credit memos.

San Francisco, Ca

Responsible for all aspects of processing billing and transactions.Review of weekly audits and JIRA tickets to ensure pending issues were resolved timely to promote billing accuracy.Worked closely with sales, legal, engineering, sales ops., finance, and outsourced teams to ensure effective Order to Cash process.Responsible for timely and accurate close with included reconciliation, analysis, schedules, and coordination with international locations and shared services center.Provided review and analysis of transactional data, to ensure that billing/results were compliant with company policy and GAAP.Responsible for ensuring that AR records are kept updated in perpetuity.Prepared internal and external audit request.

Supervised aging and billing for over 6,000 Member and Guest accounts receivable with monthly cash flow of 2 to 3.6 million dollars. Answered over 300 inquiries weekly regarding billing statements and clarify billing procedures.Performed Member/Guest customer service duties, calls to departments and colleagues, made and/or recommended account adjustments, and problem solved follow-up, options, and arrangements.Executed account reconciliation to resolve and bring about closure on any and all disputed receivables.Worked with the Chief Financial Officer and Controller on receivable balances.Identified aging receivables, initiated, and conducted all collection activities from initial customer contact to collection of funds or write off to allowance. Negotiated payment terms to reduce outstanding receivables, and suspension of delinquent accounts.Prepared past-due letters, e-mails, and other notices to minimize receivable balances. Assisted the Chief Financial Officer with input for the monthly Finance Committee meeting for suspensions and terminations.Escalation contact for Billing Specialist.

Downtown Seattle

Balanced daily sales ledger for all Club departments.Investigated and followed-up on any discrepancies within the daily sale ledger.Answered questions regarding billing statements and clarified procedures.Prepared and sent billing for corporate accounts.

Greater Seattle Area

Provided sales support to development team and the processing of new member applications.Updated SalesForce to reflect leads and new members’ information.Provided new and potential members with facility tours.Prepared reports for the Membership Committee and Board of Governors.Oversaw support to the Member Services Desk.Escalation contact for Member Services Associates. Answered New Member inquiries regarding Club programs, events, and their billing.Facilitated member terminations and transfers.

Temp to Hire at Washington Athletic Club

Federal Way, Wa

Coached, mentored, and documented at risk secondary students for successful matriculation into a four-year university, over 5,000 hours served.Co-director of development, implementation, and facilitation of new summer program for 15 low-income students. Secured 100% of funds for new summer program through direct mail, social media, and sponsorship opportunities.Created approved framework for a district wide Family Liaison Pilot Program implemented fall of 2010. Created and analyzed over 1,000 surveys to create baseline of family involvement and best practices in school district. Coordinated and facilitated community workshops, and events through partnerships with other organizations.Co-lead of a 26-member AVID (Advancement Via Individual Determination) AmeriCorps team. Oversaw 14 AVID site teams to judge effectiveness and give instruction on improvement.Developed and facilitated meeting agendas to address and problem solve issues such as classroom management strategies.Documented over 300 students performance to analyze progress and next steps for personalized instruction. Expanded after-school program operations to allow greater access to academic support.