Thomas Miller Email & Phone Number

San Francisco Bay Area

Responsible for all aspects of processing billing and transactions. Works closely with order mgmt., IT, finance, and legal to ensure Order to Cash process.Provide review and analysis of invoice data to identify issues and ensure compliance.Review and creation of all credit transactions to certify compliance with company policy and GAAP.Weekly IT ticket.

San Francisco, CA

Assisting Sales Ops with SFDC update through Q3 close.Daily review to approval of Sales Growth incentives for commission.

San Francisco, CA

Assisted in set up & implementation of Finance invoicing take over from Sales.Assisted in set up & implementation of Finance dunning take over from Support.Creation and continuous maintenance of AR records.Review of contracts to ensure correct billing and approved collection methods.Reconciliation of aging balances.Creation and application of credit memos.

San Francisco, CA

Responsible for all aspects of processing billing and transactions.Review of weekly audits and JIRA tickets to ensure pending issues were resolved timely to promote billing accuracy.Worked closely with sales, legal, engineering, sales ops., finance, and outsourced teams to ensure effective Order to Cash process.Responsible for timely and accurate close.

Supervised aging and billing for over 6,000 Member and Guest accounts receivable with monthly cash flow of 2 to 3.6 million dollars. Answered over 300 inquiries weekly regarding billing statements and clarify billing procedures.Performed Member/Guest customer service duties, calls to departments and colleagues, made and/or recommended account adjustments.

Downtown Seattle

Balanced daily sales ledger for all Club departments.Investigated and followed-up on any discrepancies within the daily sale ledger.Answered questions regarding billing statements and clarified procedures.Prepared and sent billing for corporate accounts.

Greater Seattle Area

Provided sales support to development team and the processing of new member applications.Updated SalesForce to reflect leads and new members’ information.Provided new and potential members with facility tours.Prepared reports for the Membership Committee and Board of Governors.Oversaw support to the Member Services Desk.Escalation contact for Member.

Temp to Hire at Washington Athletic Club

Federal Way, WA

Coached, mentored, and documented at risk secondary students for successful matriculation into a four-year university, over 5,000 hours served.Co-director of development, implementation, and facilitation of new summer program for 15 low-income students. Secured 100% of funds for new summer program through direct mail, social media, and sponsorship.