Reviewing test specifications, which serve as a content outline for the Standard and the CCMP exam. Working with Professional Testing Corporation, who will help us prepare a Job Task Analysis Survey to be shared with the ACMP community.

Provided expert change management consulting, designing and implementing strategies for large-scale technology adoption (e.g., Oracle Cloud ERP, Service Now, Salesforce). Conducted data analysis to measure end-user adoption and optimize change initiatives. Coached executives and mentored junior associates, fostering a culture of empathy and continuous improvement.

Coaching and mentoring HR administrative assistance. Develop and continually update organizational continuity to include discovering and implementing new real estate and human resources software. Manage and evolve ITIL Change Management process and governance by participating in related value discussions, process documentation, and process automation to improve the integrity and reliability of business services.Acts as the Director of Operational Excellence will work directly with plant managers and operations employees to focus on improving current process efficiency, material flow, labor productivity, quality, safety and space utilizationInform and seek approval from the VP of Operations

Utilized OCM expertise with Business and IT Transformations (ServiceNow, Workday, Nav Dynamics, Microsoft 365, Salesforce)Developed and implemented business development activities for OCM Business Transformation consulting services. Utilized strong working knowledge in the planning and implementation of change transformation management activities: sponsor/stakeholder analysis & engagement; learning and development, training facilitation, communication strategy, planning, and execution; program branding and promotion; key message development, change agent network, impact assessment, organization design, alignment, change readiness, end user training, and digital transformation. Spearheaded the successful launch of Cognizant's ACMP QEP program by developing and delivering engaging presentations and training sessions to diverse client audiences, resulting in a 15% increase in enrollment and a 95% client satisfaction rating.

Client: GlaxoSmithKline plc (GSK)Lead the development of GSK's Digital Accessibility Program with the integration of WCAG standards. My role as Lead OCM involves developing an Accessibility Standard Operating Procedure, intiating a Digital Technologies checklist inspired by WCAG standards. I am responsobile for conducting audits, reporting on their findings, and developing solutions that align with company policies, standards, and strategic plans. Testing, adoption, and successful implementation of Digital Accessibility are based on ACMP principles. In addition to ensuring diversity, equity, and inclusion for all, this contributes positively to the company's efforts and WCAG compliance. Contributed to the company's DEI and accessible workforce goals, including an increase of 50% in the integration utilization and adoption of assistive devices and 30% increase in productivity of global teammates. Implemented effective communication and negotiations with IT developers to increase the use of the Service Now (SNOW) system by 15%. As the lead content creator for Cognizant's ACMP QEP provider course, I created 26 successful RFPs. Managed change management activities during Salesforce's integration with Oracle Eloqua CRM, resulting in a 15% reduction in call center response time and a 10% increase in integrated drafted training materials utilization. Drove a 25% increase in the adoption rate by implementing Organizational Change Management strategies for the integration of Workday, SaaS platforms, ERP services, and Amazon AWS. Managed change management activities during Salesforce's integration with Oracle Eloqua CRM, resulting in a 15% reduction in call center response time and a 10% increase in integrated drafted training materials utilization.Developed change management strategies and plans during an SAP S/4HANA integration and executed the plans, including end-user training and tracking, to implement an enterprise resource planning (ERP) system.

(Banking Client)Led enterprise-wide change management initiatives, including stakeholder analysis, impact assessment, communication planning, and implementation. Successfully delivered change strategies for complex projects, such as SAP S/4HANA integration, ensuring effective end-user adoption through targeted training and tracking.

Led the USAF Personnel Services Delivery Transformation (PSDT) team, directing IT developers, project managers, and change managers to support the Air Force Personnel Center (AFPC). As Change Manager, I:• Managed and tracked all IT requirements through documented change management best practices.• Developed and implemented change management campaigns, assessing effectiveness and providing bi-weekly reports.• Integrated process improvement methodologies (Process Mapping, Toyota Improvement Kata, SIPOC, BPM, Value Stream Mapping) to optimize workflows.• Monitored and documented program, process, and user interface changes.• Coordinated development of change management materials and campaigns.• Provided change management cost information and status updates via a Task Order Status Dashboard.• Developed a Change Management Program aligned with AFPC processes and organization.• Created and tracked service change management metrics. Leading Change Control Board (CCB) meetings, driving timely approvals, and assisting in implementing change requests while using Six Sigma principles to map and improve processes.• Built and incorporated policy with modern organizational and communication skills, leveraging change management best practices.• Led developing, implementing, and managing a structured Change Management process for a large-scale Salesforce Digital Transformation, ensuring adherence to ITIL v4 standards and CMMI Level 3 best practices within a federal government environment.

Awarded the 2016 A1 Special Recognition Team of the Year Award!Led Salesforce and SAP S/4HANA implementations, managing enterprise resource planning (ERP) systems from requirements definition through system launch. This included:Developing and executing comprehensive change management plans to ensure seamless transitions and user adoption.Conducting stakeholder impact analyses and developing mitigation strategies to address potential risks.Creating and delivering targeted training programs to increase user proficiency and drive system utilization.Facilitating communication and collaboration across teams to ensure alignment and minimize disruption.Additionally, developed HR guidelines and policies, ensuring compliance with federal/state laws. Coordinated cross-functional teams to drive change management and user adoption, increasing digital fluency by 30% through targeted training.

Assisted in the design, development, and test of a PeopleSoft solution that addresses multiple financial elements, data, and reports as well as Army Civilians and Professional staff inputs into the system. Led training material development to include curriculum, job aid, and quick reference guides.Interfaced with existing GoArmyEd staff and contractors as well as meetings that are face-to-face with the government client. Worked with PeopleSoft in a development, testing, documenting, and production environment. Developed, conducted, and executed client facing meetings either in concert with IBM staff or independently as directed. Served within IT Customer Services, Problem Management or similar function/ roleCommunicated with senior business users, prioritized tasks due to shifting priorities in order to provide technical support, supported operations some systems engineering and architecture tasks Led work to create change management strategy and plan.Consulted on implementation of change plan and adjustments for resistance and acceptance of change.Mentored junior change partners.Coached and influences executive business owners to lead change in a highly matrixed organization.

Assisted Project Management Team with project coordination, knowledge management, and quality assurance in data integrity Managed Change Requests through all phases of their lifecycle. Assisted in developing LMS and Provide Online Training/RegistrationProvided Technical Support for the Online System (IPWC to Box transition)Collected, Maintained, and Exchange DataProvided Supplemental Supporting ServicesCreated/Maintained/Updated/Stored Training Content and Supplemental Educational Materials for Assisters Maintained/Updated Training Content for Agents/Brokers Instructional Design: Engaged Media-Rich Curriculum to include: video presentations, animations and interactive content, online end-user' training, director podcasts on the Box@IBM cloudDelivered learning experiences to include non-traditional, e-learning training on Box@IBM sofware, and other learning aids, tools, and resources that promote an overall creative and interactive learning experienceAdministered the change request queue to ensure processing thresholds are achieved. Measured effective change. Partnered with Project Management Team, to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologiesPerformed needs assessment and gap analysis; proactively identified training needs and presented recommendations for targeted training solutionsFormulated instructional documents outlined, determined instructional methods such as individual training, group instruction, demonstrations, and meetings Assisted in selecting/developing teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference worksProduced monthly Enterprise Performance Management Risk Report, monthly Key Performance Indicators (KPI) reports, weekly and monthly IT Development reports for Head of CCIIO Project Management Office

Provides support, analysis and description of business processes, and translation into functional and non-functional IT requirements.Utilizing strong interpersonal skills and abilities to work well with different personality types and with varying degrees of technical knowledge. Applying experience in U.S. Air Force Personnel as well as Operations management encompassing good leadership qualities involving ownership and accountability. Appropriating business analytic (s) for large projects spanning more than 12 months, multiple releases, and working with geographically diverse teams. Responsibilities include: Planning, gathering & clearly documenting business needs( requirements) of clients & stakeholders using techniques like use cases, business intelligence, systems implementation, current/ future state process flows, ensuring all requirements are traceable & measurable; Builds functional & non functional requirements; Gap Analysis. Assisted in writing and peer reviewing functional design documents (FDD); wrote four FDDs and one Software Testing Document (STD) to include explaining functionality of Global Payroll and Human Capital Management (HCM).

Instructor & presentation experience:Junior, Military Instructor January to December 1998-200156th Training Squadron, Luke AFB, AZAssisted in the curriculum development for enlisted personnel specialist Assisted in building HR and healthcare informatics syllabus Workshop Presenter, 1995, 2008, 2010, 2012, 2013 Bagram Air Base, Afghanistan Al Udied Air Base, Doha, Qatar Kabul Afghanistan Dobbins, Air Reserve Base, Marietta, GA Kelly, Air Reserve Base, San Antonio, TX MUST, Ministries, Marietta, GA Glendale Public Library, Glendale, AZ Incirlik Air Base, Incirlik, Turkey Osan Air Base, South KoreaCommunity Outreach Coordinator,February2002 to December 2002 Antioch Church of God in Christ/Arizona State University Christian Camps Crusade, Promise House, Tempe, AZCurriculum Building & Facilitating Experience United States Air Force Professional Military Development (2005 - Present) Leadership (PME Seminar Program) Victim’s Advocacy Roles and Responsibility Training (Training & Development Program) Team Building (PME Seminar Program) Effective Program Management (Training & Development Program) USAF Assignments/Retraining (PME Seminar Program) Children’s Church Assistant, April1997 to December 2002 Antioch Church of God in Christ, Peoria, AZ United States Army Reserve Health Professional Training Development (2009 - 2012) Design and Statistical Analysis (United States Army Reserve) (20010-2012) Critical Thinking about Mental Health Practice (2010, 2012, 2013) Health Disparities Analysis (2010, 2012, 2013) Sexual Harassment/Assault Response and Prevention (SHARP) 40 hr. Course (2013) Military Suicide Prevention: Ask, Care, Treat (ACT) Program (2013)

Managed Career Assistance Advisor (CAA) program. Principal advisor to commanders and supervisors on retention issues. Assists commanders and supervisors in career counseling. Developed, supervised, and managed Air Force retention programs; advises on career progression and planning; monitors mandatory pay and benefits briefing programs; and conducts advertising and publicity programs. Processed, reviewed, categorized, documented and worked with sponsors to ensure clarity of change requests to configuration items affecting the Mission. Advises officers and airmen on enlisted retention activities and programs. Conducts interviews to determine factors that negatively influence the career decision and develops programs to address local concerns. Provides information and guidance on career decisions. Monitors mandatory pay and benefits briefings program to ensure eligible(s) are briefed at appropriate intervals. Helps commanders develop career information and motivation programs. Assists supervisors and commanders in counseling enlisted personnel on reenlistment opportunities and benefits. Advises separating enlisted personnel on Air Force Reserve and Air National Guard program benefits and opportunities. Monitors retention programs, and provides reports and statistics to help commanders assess retention trends. Develops publicity programs. Plans and directs promotional projects to promote continued service. Works with ARC counterparts and recruiters to advertise benefits and opportunities of Reserve and Guard duty. Prepares and distributes publicity to airmen contemplating a career decision. Writes copy and edits simple news stories and advertisements celebrating the Air Force experience.

Counseled and administered overview of Airmen career assessments (3S0X1, 4D0X1, 3A0X1, 3D0X1), and administered military career and education counseling; Post 911 GI Bill, Veterans Retraining Program (VRAP) VA Vocational Rehabilitation Program, Verification of Military Experience and Training (VMET)Reported and tracked Airmen training progress who participated in upgrade training; assisted Airmen with applying for tuition assistance (TA) and decided on civilian training to include degrees, and credentialing programsFacilitated, presented, and oversee Veteran Education Fairs and TA completion, GI Bill VA Forms 1990/1995, and EBenefits education workshops for enlisted members Supported and trained veterans in all aspects of finding and choosing a school and program, enrollment and entrance, and the maintenance of satisfactory progress in pursuing a degree or certificationServed as a liaison between local colleges and university during military education fairs brief internal military and external civilian audiences concerning various military education goals and servicesParticipated in regional Community College of the Air Force consortiums; participated and presented paper during 2014 regional gathering concerning Military Sexual Trauma (MST)Networked with various local community and Veterans Associations to build a referral network to assist U.S. Military Veterans get needed resourcesMaintained grant (s) database researched and responded to corporate sponsors and queries, and reported grants’ requirements

Directed and coordinated victim's training courses that provide information on victimization; crime prevention; victims' legal rights and protections and the criminal justice processDesigned and developed Oracle Application and custom enhancements and integration solutions including major enhancements and interfaces, functions and features for complex applicationsExecution, Master data management and Inventory control business processes re-engineering, configuration of SAP R3Issued and recorded adjustments to pay related to previous errors or retroactive increases within the Defense Civilian Payroll System (DCPS-PeopleSoft)Led team of six PeopleSoft analyst in the development of HR, payroll, and recruiting modules and applied and employed Oracle solution; achieved defined business goalsEmployed Oracle application modules doing functional configuration and technical development, including; designing, building, testing and deploying the technical components required for successful Oracle solutions, especially RICE (Reports, Interfaces, Conversions, Extensions) design and development or Oracle Applications DBA

Victim advocates (VAs) are the lifeblood of the United States Air Force Sexual Assault Prevention and Response (SAPR) programVAs are military members or DoD civilian volunteers who possess essential information and resources and whose primary role is to serve the needs of sexual assault victims/survivors for as long as neededReceived command approval, a thorough screening and background checks, in addition completed 40 hours of training (February 2012)Provide support to victims: Once the SARC is notified of a reported sexual assault, as a VA I am immediately assigned--with the victim's permissionQuickly respond to victims in a non-judgmental and supportive manner. In a crisis situation, encourage and help victims get medical attention. Provide information about what to expect, provide emotional support, connect victims to other services and maintain the victim's confidentialitySuggest options but allow victims to decide what course of action to takeEvaluate the victims' safety and help with safety plans, referrals and reassure victims that what happened was not their fault. Throughout all aspects of the attempts to prevent secondary victimization--which is insensitive victim blaming treatment Provide support to victims who choose to use the justice system, accompany victims to investigative interviews and to court, and provide information about the legal process Continue to follow-up with victims to check on their well-being and answer questions until they are no longer needed

Organized and analyzed the study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysisLed administrative requirements of Recruiting Support team, oversaw recruiting activities, and planned recruiting events and outreach. Served as HR Instructor and Medical Recruitment Coordinator for 36th Medical Group (PACAF). Maintained professional communication with recruitment agents and new recruits. Produced correspondence and reports for RecruitersCaptured and analyzed the findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes Maintained functions such as employee compensation, recruitment, policy development, and federal regulatory complianceOversaw the development and implementation of personnel policies to include leave, awards/recognition, promotion, retraining, on the job training, and administrative healthcare requirements

Applied clinical knowledge and analytical skills to upgrade implementation of the electronic medical record applications and maintenance. Participated in workflow design to support patient care processes and improve patient outcomes. Extensive experience in healthcare administration, with an emphasis on healthcare informatics. Incorporated an understanding of military healthcare regulations and handled medical information discretely. Demonstrated administrative skills within the areas of budgeting, creating and proofing medical orders, maintaining employee files to include verifying credentials and maintaining credentialing employee training records. Monitored budget and prepared budget reports. Maintained medical and staff records. Updated patient health payment records when dependents held third-party health insurance in addition to TriCare. Updated patient admissions and third-party insurance data as required. Created work schedules for staff members. Kept records of expenses and suggested ways to minimize costs. Answered administrative queries from military doctors, nurses, and patients. Liaised with medical staff to identify efficiencies in the facilities’ operations. Ensured compliance with Department of Defense healthcare regulations.

Tasked with the responsibilities to lead a Personnel Deployment Office team of 21 Human Resource Specialists, and providing oversight in devising plans, preparing estimates, executing orders and managing logistics annexesPlayed a key role in organizing the medical evacuation environment, performed and directed support activities in-patient care situations, including contingency operations and disastersWorked in close coordination with the Foreign country immigration department and handles over 200 security issues, and ASG-KU installation access processesCoordinated between 37 HR, Healthcare, and immigrations departments throughout the U.S. and Southwest AsiaOversaw and managed local procurement of assets to include contracting deployment services totaling approximately $5.2 million in resourcesOversaw and reviewed employee enrollment and contingency updates in the Synchronized Pre-Deployment system Deliberate and Crisis Action Planning and Execution Segments (DCAPES)Collaborated with the Contracting Officer Representatives to ensure accurate and timely updates of the Contracting Verification System (CVS) and Case Management System (CMS)Performed analyses of logistics support requirements and resource shortfalls for assigned mission areas and potential mission requirementsPrepared plans, estimates, orders and logistics annexes (i.e., security, deployment and redeployment, transportation services, storage and accountability of property and equipment, sustainment) in support of client requirements Developed and provided cost estimates, functional plans and resource plans needed to implement client requirements, plans and operations Maintained and coordinated a Defense Courier Service (DCS) account for cargo shipments up to TS/SCI classificationPlanned, provided, and evaluated routine patient care and treatment of beneficiaries to include flying and special operational duty personnel

Developed Job Readiness training designed to introduce basic employment attitudesand skills to veterans in helping them transition into civilian employment based on the new methods of Information Technology (IT) within the job searchEnsured guest speakers and field trips are coordinated in advanceWorked with Instructors and Dean of Veterans in the retention efforts of the collegeInitiated and monitored the developing Veterans Support Plan to assist veterans in succeeding in their prospective programsAssisted in the scheduling process to maximum programs FTEsResponsible for ordering and distributing educational supplies for veterans, such as books, tools and uniformsEnsured Instructors are current with professional growth development in accordance with ACCSC and DPOS criteriaSolved any issues that arise within the program and communicates with leadership team leadership if support is neededWrote and made recommendations for department policies, practices and programs to the leadership team leadershipParticipated in new veterans’ orientation as directed by the leadership team DirectorParticipated in personal growth and continuing educationMaintained and enforced policies and proceduresGenerated customer service activities the goal of which is to drive veterans’ satisfaction above 90%Worked collaboratively with the Dean of Faculty to discuss with instructors data gathered from veterans surveysIdentified program specific professional growth activates to ensure continued competency of assigned faculty. Ensure actives are adequate documented in the Faculty Personnel Report

Provided expert oversight in appeal programs, content creation, list procurement, designing, production and coordinating materials creation and campaigns; and training of staff.Effectively managed implementation of projects valued over $181,000, and evaluated executive data reporting, test planning, and conducting in progress review of grants database software integrations and business processes.Execution, Master data management and Inventory control business processes re-engineering, configuration of SAP R3.Formulated policies, procedures, and standards. Conducted analysis of executive data reporting, test planning, and conducting in progress review of grants database software integrations, Microsoft Dynamics NAV and Lawson systems modification, and business processes.Edited, standardized, and made changes to material prepared by other writers. Studied specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail.Led research and writing for all grant proposals for both unrestricted operating revenue and restricted projects and for submitting timely and accurate reports for all existing grants funded projects.Delivered administrative support to the Change Approval Board (CAB) including agendas, meeting minutes and decision documentation. Managed implementation of multiple requests and projects, analysis executive data reporting, test planning, and conducting in progress review of grants database software integrations and business processes.Led team of six PeopleSoft analyst in the development of HR, payroll, and recruiting modules and applied and employed Oracle solution; achieved defined business goals.

Reviewed, analyzed and evaluated individuals work histories and help them develop career goals Assisted retired and separated U.S. Veterans convert military skills into civilian jobs Helped Veterans research and apply for various VA education benefits and training opportunities

Demonstrated unsurpassed leadership in conceptualizing and defining a development plan that outlines strategic goals, objectives, and tactics in supporting victim's training courses that provide information on victimization; crime prevention; victims' legal rights and protections and the criminal justice process. Excelled at implementing the the largest Victim’s Advocate Training Program within the U.S. Southern RegionOversaw and managed all aspects such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysisReviewed the findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changesResponded to victims in a non-judgmental and supportive manner during a crisis situation responds to victims of military sexual assault in a non-judgmental and supportive manner during a crisis situation

Captured and analyzed findings of studies and prepared recommendations for implementation of new systems, procedures and organizational changesDesigned and reviewed case report forms (CRFs); ensured case management security; reviewed and followed federal study protocols concerning military sexual trauma (MST) research projectsEmployed expert level of project, business, and program management knowledge to solve a variety of common business issuesDefined and deployed the tools and processes that ensured Integrated Commercial Planning (ICP) for the organizationIntegrated Digital Marketing capabilities that assisted in defining and deploying tools and processes that ensured ICP standard operating proceduresOrganized and presented research update briefings to U.S. military Healthcare Community Participated in the study development and research start-up processes; organized project-specific CRA training

Utilized organizational defined business intelligence solutions, tools, and strategies to deliver and managed the infrastructure and processes for clinical performance analytic (s) in support of strategy, business planning, ensuring high operational performance.Coordinated with Testing and Release Management staff to manage change requests through all phases of their life cycle. Integrated plans with key enablers to include CRM, digital marketing; worked in concert with both government and civilian organizations establishing solid business to business relationships.Directed overall HR services to include recruiting and staffing, performance management, improvement systems, employee development, policy development and documentation, employee services and counseling.Served as the implementation manager and technical expert on the SAP/ Government Support Services (GSS) professional services team, working directly with the Army Reserve Surgeon staff worldwide implemented enterprise solutions utilizing Healthcare Information Technology (HIT).Led military medical databases merger project implementation to ensure compliance with current healthcare industry standards, to include HIPAA, Health Information, Exchange (HIE)Utilized SPSS, Oracle data warehousing structures to build aggregate reports within healthcare and HR data environmentsApplied analytical processing to relational databases and end-user tools (e.g. SQL) to develop interfaces that support senior leadership information requirements; designed Crystal Reports Developed and prepared health operations infrastructure; coordinated/tracked over $8.5 million in medical accessHealth Information Technology (HIT), CMS, ITIL, CHCS, Tricare, Medicaid, Medicare, and secure healthcare management for the Electronic Healthcare records (EHR), AHLTA and MODS systems

Supported mission of elite Air Force unit working with material maintenance squadron, ready for worldwide deployment on short notice and warehousing of war reserve materiel while maintaining a 35K annual budget.Facilitated personnel action requests, master personnel records and additional administrative tasks.Advised and built awareness of personnel and program matters; conducted interviews and provided guidance in areas that included assignments, retention, classification, training and career progression.

Directed HR activities, including the maintenance of personnel compliance with USAF policies and procedures. Served as an HR Instructor and Pipeline Student Medical Recruitment Coordinator for the 36th Medical Group (PACAF).Developed new strategies, outreach, and recruitment initiatives for both Military Medical Training and Public Health awareness and recruitment campaigns. Counseled and guided student through the online education environment by ensuring they are effectively using the discussion threads, posting assignments, and online research and enrichment sources. Served as the Community Liaison between 36th Medical Group and military families and local community colleges building awareness of health and wellness classes and medical training programs offered.Assisted with preparing duty descriptions, recruiting, and staffing qualified medical personnel.Planned and instructs community health and information technology using diverse teaching aids, motivational and implementation strategies to engage students in active learning.Incorporated knowledge sharing learning principles into classroom and individual instruction. Developed and conducted community health training. Utilizes Medical Operations Data System (MODS) and Military Operations Personal Data Systems (MILPDS) automated human resource management oracle systems.Implemented technological approaches to subject material. Research educational resources on military health, sexual health, women’s health. Assist with information retrieval and health statistics reporting.