Tiffany Dalkert Email & Phone Number

Edina, Minnesota, United States

• Align objectives and bridge communications with account managers, account directors, and business development directors to develop PowerPoint presentations based on client guidelines.
• Determine and source promotional items based on client needs, budget, quantity, and theme for recognition and incentive programs, such as onboarding kits, years of service gifts, and points programs.
• Ensure the successful execution of large-scale client projects by liaising with name-brand vendors to provide bespoke appreciation gifts.
• Prepare and maintain detailed Excel spreadsheets outlining item and pricing information; analyze shipping methods and prices in order to ensure cost efficiency and on-time delivery.
• Gather feedback from clients in order to edit and optimize presentations.
• Communicate and deliver orders to account managers using the OSAS program.

St Louis Park, Minnesota, United States

• Maintained responsibility for overseeing and coordinating all operational aspects for a $1M store.
• Guided and mentored team members in delivering world-class customer service
• Executed merchandising planograms to drive sales and revenue.
• Charted the successful development of detailed action plans to enable individual employee success, including holding team members accountable.
• Evaluated staff member performance on a monthly and annual basis to identify strengths and provide helpful feedback.
• Spearheaded improvement opportunities by leveraging knowledge of success-driving factors.

Roseville, MN

• Headed the successful execution of key sales initiatives to meet and exceed goals.
• Crafted and executed impactful action plans to address pain points and sustain best sellers based on reports and collaboration with sales leadership.
• Managed promotional signage and displays to verify accuracy; updated staff on current advertising/sales.
• Fostered and maintained a motivational and collaborative work environment for all staff.
• Maintained responsibility for processing merchandise receipts, price changes, transfers, damages, mismates, RTVs, and inventory; performed workload planning.
• Delivered sales and customer engagement coaching and mentorship to staff, including providing training on relationship building and Star Rewards solicitation.

Roseville, MN

• Leveraged strong knowledge of current products and services to educate and support customers.
• Identified and spearheaded key opportunities to improve the customer experience and service delivery.
• Conveyed expectations, priorities, coaching, and performance feedback to associates in a timely manner.
• Orchestrated and led store operations to ensure customer support and proper merchandise presentation.
• Partnered with leadership to identify and address associate coaching needs based on observations.
• Performed opening and closing procedures, daily back-of-house operations, and other responsibilities.

Mall Of America

• Built and maintained positive relationships with couples in order to assist with wedding registry personalization and ensure ongoing communication; provided services to gift givers and customers.
• Collaborated with cross-functional departments to address the wedding needs of shoppers.

Mall Of America

Support and assist managers with customer solutions; Open/Close the store; Assist selling associates when necessary

Mall Of America

• Facilitated the delivery of world-class customer service to drive satisfaction and retention.
• Educated customers on product features to address needs; responded to inquiries.
• Greeted customers in a friendly and professional manner.

Oakview Middle School

Help students learn how to play percussion instruments correctly and help them learn their music.

Lake Orion High School

Concessions; Set-up, make popcorn, cashier, clean-up.

Marketing

Bachelor Of Science In Business, Marketing

Bachelor Of Arts (B.A.), Music Business

Education record

Activities and Societies: Marching Band, Indoor Drumline, Wind Ensemble, Symphonic Band