Tom Dance

Tom Dance Email and Phone Number

Senior Manager - FS Performance, Strategic Change and Analytics @ TSB Bank
Thornbury, GB
Tom Dance's Location
Thornbury, England, United Kingdom, United Kingdom
Tom Dance's Contact Details

Tom Dance personal email

n/a
About Tom Dance

Tom Dance is a Senior Manager - FS Performance, Strategic Change and Analytics at TSB Bank. He possess expertise in change management, six sigma, team management, microsoft excel, performance management and 28 more skills. Colleagues describe him as "Working with Tom, he has consistently been the `go to` person for detail on process, performance and critical data. Tom always finds a way to challenge & understand requirements to get to the appropriate level of detail. Through collaborative conversation, delivered consistently high spec and quality Management Information and guidance across the Senior Management team. This, in turn, enabled the business from a Project, Process or People perspective to make deliberate and informed decisions which gave us Measurement, Understanding and Control. Tom has also shown himself to be a competant Project Manager, taking on and delivering a number of Workstreams within an End to End Program review across the business." and "Tom is a highly driven and highly capable business improvement professional, he has learnt over the last 2 years an enourmous amount in relation to process and performance analysis, LeanSixsigma methodology and change management. He is an asset to Brightside and has already contributed and led on saving several 100's of thousands of pounds. This is only the start for Tom, I'm confident he will only develop more in order to improve business profitability at an operational and strategic level. A pleaseure to work with who is hard working and 100% committed."

Tom Dance's Current Company Details
TSB Bank

Tsb Bank

View
Senior Manager - FS Performance, Strategic Change and Analytics
Thornbury, GB
Website:
tsbbank.com
Employees:
5
Tom Dance Work Experience Details
  • Tsb Bank
    Senior Manager - Fs Performance, Strategic Change And Analytics
    Tsb Bank
    Thornbury, Gb
  • Tsb Bank
    Senior Manager - Fs Performance, Strategic Change & Analytics
    Tsb Bank Feb 2024 - Present
    Gloucester, England, United Kingdom
  • Tsb Bank
    Senior Manager - Strategic Projects In Financial Support
    Tsb Bank Feb 2023 - Feb 2024
    Gloucester, England, United Kingdom
  • Tsb Bank
    Contract Business Analyst
    Tsb Bank Jul 2018 - Jan 2023
    Gloucester, United Kingdom
    Business Analyst working within Rectifications. Initially managing a small portfolio of rectifications, progressing onto working as Programme Lead for the Banks biggest rectification to date
  • Tk Prospect Ltd
    Director
    Tk Prospect Ltd Mar 2016 - Jan 2023
    Bristol
    TK Prospect Ltd providing Contract Business Analysis and Consultancy
  • Lloyds Banking Group
    Contract Business Analyst
    Lloyds Banking Group Jan 2018 - Apr 2018
    Cardiff, United Kingdom
    Business Analyst working across multiple rectification projects
  • Swinton Group
    Contract Business Analyst
    Swinton Group Aug 2016 - Nov 2017
    Manchester, United Kingdom
    Contract Extension - Contract Business Analyst working on implementation of CDL's Strata broking platform
  • Swinton Insurance
    Contract Business Analyst
    Swinton Insurance May 2016 - Aug 2016
    Manchester, United Kingdom
    Contract Business Analyst working on implementation of CDL's Strata broking platform. Specifically focused on Operational Processes and Procedures.
  • Brightside Insurance
    Project Engine
    Brightside Insurance Aug 2015 - Mar 2016
    Bristol, United Kingdom
    A targeted improvement programme focused on the contact centre operations in one location, covering three product lines (Car, Bike, Van Insurance) and several brands.Lead Analyst for Operational Telephony Workstream saw me relied upon to utilise my stakeholder management and workshop skills to breakdown and understand the customer journey before rebuilding it into an improved future state.
  • Brightside Insurance
    Cdl Strata Implementation
    Brightside Insurance Sep 2014 - Aug 2015
    Bristol, United Kingdom
    Replacement of in house broking platform with CDL’s Strata platform, migration (at renewal) of existing book and optimisation of operational processes to maximise potential of the improved platform.Analyst as part of a team responsible for the definition of operational processes and creation of procedure guides as well as gathering and documenting system configuration requirements for workflow, customer documents, telephony and user access.
  • Brightside Insurance
    End To End Improvement Programme
    Brightside Insurance Jan 2013 - Aug 2014
    Bristol, United Kingdom
    A brand wide improvement programme consisting of multiple Workstreams across one location. The programme was set up to optimise efficiency across all aspects of the brand from Operating Model and Operational Processes to Document Fulfilment and Income Structures.Key Achievements• Worked with business stakeholders to define and implement an efficient process to log root cause of all contact successfully• Design and create MI to monitor and understand contact root causes which in turn I interpreted and made recommendations for improvements to the Operations Director for consideration• Automated response process designed and implemented for website contact form reducing manual email responses significantly• Reduced contact centre demand with the design and introduction of an improved IVR
  • Brightside Group Plc
    Performance & Planning Manager
    Brightside Group Plc May 2011 - Jan 2013
    Bristol, United Kingdom
    - Operational Financial Analysis (incl' cost efficiency)- Process Analysis- LEAN Six Sigma Greenbelt Training- Resource Forecasting (intra/interday)- MI Design and Build- MySQL, MS SQL Server- Advanced Excel Skills incl' VBA- Operational Project Management/Implementation- Cost Analysis- Team Management
  • Brightside Group Plc
    Fraud Team Manager
    Brightside Group Plc Sep 2009 - Apr 2011
    Bristol, United Kingdom

Tom Dance Skills

Change Management Six Sigma Team Management Microsoft Excel Performance Management Call Centers Data Analysis Vba Resource Management Mysql Microsoft Office Business Analysis Call Center Business Process Improvement Mis Operations Management Financial Analysis Insurance Microsoft Word Process Improvement Stakeholder Management Minitab Mi Excel Cost Analysis Lean Cost Benefit Management Requirements Gathering Documentation Continuous Improvement Financial Services Contact Centers

Frequently Asked Questions about Tom Dance

What company does Tom Dance work for?

Tom Dance works for Tsb Bank

What is Tom Dance's role at the current company?

Tom Dance's current role is Senior Manager - FS Performance, Strategic Change and Analytics.

What is Tom Dance's email address?

Tom Dance's email address is to****@****d.co.uk

What skills is Tom Dance known for?

Tom Dance has skills like Change Management, Six Sigma, Team Management, Microsoft Excel, Performance Management, Call Centers, Data Analysis, Vba, Resource Management, Mysql, Microsoft Office, Business Analysis.

Who are Tom Dance's colleagues?

Tom Dance's colleagues are Jacqui Hunter, Farouk Ammari, Adib Zerzeri.

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