Tiffany Dao Email & Phone Number

Menlo Park, California, United States

Menlo Park, California, United States

San Carlos, California, United States

• Strategy & Operations: Lead project and program management; drive and manage stakeholder alignment of senior leadership across business units; finalized strategy and content to secure multi-year funding commitment to digital transformation; oversee and manage multimillion-dollar budget and hiring for Sutter’s digital product team; assess business plans for rigor; balance portfolio• Leadership & Partnership: Manage internal and external partnerships and vendor relations for product and program development to increase channels for patient engagement and efficiency for providers; shepherd contracting process for master agreements, IRB submission, technical implementation, budget, and metrics; cultivate new collaborations with Research, Information Systems, Sutter Shared Services, and Digital Patient Experience, e.g. projects related to COVID19• Team Building: Created virtual processes for recruiting/new teammate on-boarding for shelter-in-place; develop team members and direct reports; recruit and onboard; spearhead team building activities to support culture, professional development, and morale

San Carlos, Ca & San Francisco, Ca

• Leadership: Led project management, executive reporting, and budget of multimillion-dollar strategic initiative to reimagine the future of primary care at Sutter, which led to the development of Sutter’s first virtual-first, value-based primary care practice model; initiated strategy and content for leadership commitment to digital transformation • Design Operations: Defined and managed project deliverables, scope, timelines, roadmap, risks, and roles related to user research, prototyping, pilot design and execution; tracked progress through quarterly process metrics• Communications: Produced strategic, narrative presentations and communications for senior leadership to present to executive leadership; delivered presentations on behalf of team leadership at internal and external venues• Management: Oversaw other project managers, designers, and contractors in matrix team structure; procured necessary resources, contracts (up to $50K), and approvals; provided policy guidance and liaison with Office of General Counsel, and identified and resolved conflicts, interdependencies, and issues quickly

San Carlos, Ca

Serve as a lead and project manager on technical innovation projects, within Sutter Health Design & Innovation: • Research, design, and develop functional prototypes for web applications, mobile apps, and clinical workflows, using design thinking and lean/agile development methodologies.• Drive and prioritize new feature development to meet user and business requirements: structure user/admin workflows, design and outline functional requirements, and create interactive wireframes.• Plan, conduct, and evaluate pilots to 3000+ patients; designed queries and evaluation metrics, and analyzed raw results.• Cultivate and maintain internal and external relationships with senior-level business and technical stakeholders; lead status update meetings and report out on deliverables.• Manage internal and external design and engineering teams to deliver on milestones, including transformation from prototype to enterprise application. Prioritize releases, scope Statement of Work, and negotiate contract terms and costs.• Projects include: 1. linkAges, a community platform to connect older adults to resources, including an inter-generational network for neighborly service exchange (see links); 2. Mobile app to support patient experience in surgical preparation; and 3. linkAges Profile, a social determinants of health assessment tool for physicians.Collaborate with Sutter Health leadership, deployment/outreach, marketing, and analytics teams on program strategy and deployment.

Mountain View, Ca

• Fostered community engagement of 100+ online members, translated technical issues between users and engineering teams. Planned and led community outreach events for new and current members.• Supported broader Innovation Center strategy with research, analysis, and budget/work plan development.

Stanford, Ca

Managed logistics for 80-participant, month-long business program on 9-member team. Mentored participants on business concepts and professional presentation skills.

Stanford, Ca

Selected as recipient of “2012 Award for Outstanding Service to the Earth Systems Program.” Organized and publicized community-building events for over 200 undergraduate and graduate students with 11-member team.

Stanford University

Evaluation of oral scientific presentations, providing constructive feedback. Advised inter-disciplinary Master’s students on professional development skills.

Stanford, Ca

Organized course curriculum and material for seminar on aging populations and related issues. Prepared lesson plans for and led weekly 50-minute discussion sections on U.S. health policy.

Washington D.C. Metro Area

Research, analysis, and synthesis of current/proposed health policy into concise communications for internal and external legislative audiences. Fielded, sorted, and addressed constituents’ concerns and media inquiries on policy issues.

Bethesda, Md

Policy and program analysis and evaluation. Assisted in writing published reports and awarded proposals; analyzed public health programs. Provided research, technical, and administrative assistance to senior research staff.

Rockville, Md

Developed research-based health education program and coordinated health professionals to show program to over 150 patients in medically underserved areas.

Ms

Certificate

Bachelor Of Arts