Provide services leadership to help health and human services agencies create capacity, improve outcomes, and transform operations through process, people, and technology change. Focus on eligibility, child welfare, and other programs. Vimo is the parent company of the Change and Innovation Agency (C!A) and GetInsured.

Provided sales, marketing, product, and delivery leadership at this high-growth closely-held human services technology firm. Results achieved include:• Led the mCase Product Management and Product Development organization in positioning, enhancing, and scaling the no code / low code mobile and cloud platform to capture and deliver enterprise deals. Established the customer success team that supported customers throughout North America.• Turned-around multiple inherited challenging enterprise projects. Instilled a sense of urgency, established a culture of and practices for delivery excellence, and collaborated closely with clients to improve project results.• Partnered with sales staff to capture new business and penetrate new markets. Defeated marquee competitors by tailoring messaging and solutions to each client's exact needs.• Established RedMane's corporate marketing program and the mCase product marketing program. Identified brand and product differentiators, tied those to market needs, and improved brand and product awareness around those distinct elements through digital channels and field marketing.

Recruited to help the new private equity owner of this SaaS chemical data management and compliance firm modernize and scale the company across products and services with an eye toward attracting a strategic buyer. SiteHawk was ultimately sold to Sphera, a global EH&S leader. Results achieved include:• Transformed the Product Development and Operations organization by dramatically reducing bug backlog, enabling release date predictability, migrating the team to Agile, increasing infrastructure resiliency, and adding rigor, discipline, and structure around development, testing, security (including GDPR), release management, and customer training and support.• Turned-around and successfully delivered inherited troubled projects with Fortune 100 customers and instituted methods to minimize issues with new projects. • Drove SaaS renewals by implementing a customer success organization, tracking NPS and executing on customer survey feedback, and addressing key customer adoption and software pain points.• Increased bookings, realized more successful implementations, and achieved higher customer satisfaction by aligning customer, content, and product development groups with the sales and marketing organizations to enable deal capture via SME involvement, rapid turnaround of requests, and an overall cultural shift. • Maximized corporate value by streaming operations, identifying and evaluating M&A targets, and properly positioning the business in the market.• Played key role in attracting a buyer for SiteHawk. Helped develop the messaging, courted acquirers, and presented the SiteHawk solution to potential buyers. SiteHawk helps thousands of small, midsize, and Fortune 500 firms, such as GM, Conoco, Honda, Corning, Teva, IBM, and Conagra, meet their regulatory, Environmental Health and Safety (EH&S), and chemical data management needs.

Led Diona's global technical consulting services practice. Diona is a leading mobile software and technology services firm in the health and human services market.Responsibilities included sales, project delivery, and customer satisfaction across North America, Latin America, Europe, the Middle East, and Asia. Work was delivered onsite with clients and via Diona's global delivery center in Bangalore, India.Recruited from IBM to help the founders of this privately held and venture-backed firm achieve substantial and profitable growth. Met those goals by helping Diona double its size, successfully deliver technology projects, and expand revenue and margins.

Led IBM's $75M global Curam Software services practice consisting of 300+ business and technical professionals delivering complex health and human services projects on five continents. Responsibilities included bookings, revenue, margin, delivery excellence, recruiting, staffing, and client executive relationships. Work was delivered onsite and via Curam's Delivery Center of Excellence in Bangalore. Initially recruited from Accenture to lead Curam's North America professional services practice in 2005. Grew that practice from $5M to $60M in annual revenue and turned around the business to achieve 30%+ margin. Played key role in the 2011 IBM acquisition of Curam and the transition of Curam into IBM's Software Group (SWG). Promoted to IBM executive and leader of Curam's global practice post the acquisition.

Key member of Accenture’s consulting and technology services practice that sold and successfully delivered all phases of large-scale high-profile business transformation initiatives.Worked way up from staff consultant performing business analysis and software development to senior executive selling and leading complex projects.Engagement work included business analysis and strategy, operational improvement, IT strategy, and custom and package (e.g., Oracle/PeopleSoft) software implementations for organizations such as Mars Incorporated, Sallie Mae, Laureate Education, the National Security Agency, New York City, State of Maryland, Cornell University, and the FDIC, among others.Focus was on human services, HR/benefits/payroll/pensions, finance and accounting, billing and claims management, and higher education solutions.Held Top Secret/SCI security clearance.