Teila Deleau Email & Phone Number

Austin, Texas Metropolitan Area

As the Team lead, I had the responsibility to maintain and support the overall matrix for my team while cultivating an inclusive and positive environment. Ensuring positive rapports within our team as well as our executive sales team members. Oversea the account management escalated issues and ensure these are handled in a timely manner. Analyze and update.

Round Rock, TX

• As a Telecom Support Admin with extensive IT and sales experience, I oversee the quality assurance and improvements for wireless network services, including processing account management and wireless requests. I.
• Designing, creating, and maintaining the company client and mobility wiki; in which I updated processes and procedures for wireless ordering and issues, in addition to creating and amending policies.
• Utilizing SalesForce to create and retain client profiles, interactions, and personalized marketing.

• With a strong ability to improve processes and implement efficient functionality, in this position I streamlined the order process by operating as a liaison for sales, provisioning, project, and service delivery.
• Improving processes to streamline contract underwriting by implementing a standardized submission process, such as templates, checklists, and contract compliance.
• Training and mentoring on relevant subjects, processes, and procedures, including AESOP, COP Data Warehouse Reports, Sales Dashboard, FX, Sales Order Package, and provisioning process requirements.

Austin, Texas Area

Responsibilities *Manage an automated work queue. *Accurately input orders received from Account Executives. *Identify contractual challenges for compliance. *Communicate order progress with sales staff. *Identify order concerns, issues and escalate appropriately. *Process basic order entry data and submit to Service Delivery department. *Provide a.

Austin, Texas Area

• As a Direct Dispatch Help Desk Advisor, I drove a communication channel between customers and IT department to resolve complex service issues through identifying, quantifying, and resolving customer disputes, billing.
• Being designated a mentor position, in which I trained numerous new hires.
• Retaining a CSAT score of 97%.

• With a penchant for operating in a managerial position, I streamlined the delivery of services to clients, established processes to provide high levels of customer service in a cost-effective manner, and managed the.
• Coaching new associates by preparing and presenting training material as a selected member of the Mentor and Management Training Program.
• Cross-training for multiple business lines within the department, which enhanced the overall adaptability of staff and drove functional operation.
• Surpassing the department standards and consistently meeting my monthly and yearly KPIs.

555 South I-35 Round Rock, Texas

* Register arriving guests and assign rooms* Performed a daily Cash Audit totaling over $25,000 a month * Problem solved to accommodate special needs guests including light housekeeping and maintenance* Answer inquiries regarding hotel services and registration by telephone and in person, provide information about services available in the community and.

West Adams Ave. Temple Texas

* Greet customers entering establishment.* Issue receipts, refunds, credits, or change due to customers.* Stock shelves, and mark prices on shelves and items.

Temple, TX

* Ordered, received and maintained merchandise* Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.* Up-sold and promoted additional item or accessories for customers* Answer customers' questions, and provide information on procedures or policies.