Teila Deleau Email & Phone Number

Austin, Texas Metropolitan Area

As the Team lead, I had the responsibility to maintain and support the overall matrix for my team while cultivating an inclusive and positive environment. Ensuring positive rapports within our team as well as our executive sales team members. Oversea the account management escalated issues and ensure these are handled in a timely manner. Analyze and update process and procedures for wireless ordering and issues, maintain records of commissionable items. Processing account management and wireless requests, such as new lines, services, upgrades, and feature updates and maintaining wireless order queues. Cooperate with various carrier representatives for billing and returns. Identify and report any issue impacting the area production. Proactively approached points of contact for other departments and forged a working relationship to resolve any issues.

Round Rock, Tx

As a Telecom Support Admin with extensive IT and sales experience, I oversee the quality assurance and improvements for wireless network services, including processing account management and wireless requests. I cultivate a rapport with clients and sales team members from other telecommunications service providers, such as AT&T, Verizon, and Tmobile, and ensure a collaborative engagement to optimize customer service. Furthermore, I analyze and update processes and procedures for wireless ordering and issues, as well as order office supplies and maintain records of commissionable items.A few noteworthy achievements in this position consisted of:• Designing, creating, and maintaining the company client and mobility wiki; in which I updated processes and procedures for wireless ordering and issues, in addition to creating and amending policies.• Utilizing SalesForce to create and retain client profiles, interactions, and personalized marketing.

With a strong ability to improve processes and implement efficient functionality, in this position I streamlined the order process by operating as a liaison for sales, provisioning, project, and service delivery coordinators and managers. I controlled the automated work queue via Microsoft Outlook, inputting orders received from account executives, identifying contractual challenges for compliance, and liaising with sales staff on the order progress. Moreover, I cooperated with the provisioning department and teams to process and submit order entry data.A few noteworthy achievements in this position consisted of:• Improving processes to streamline contract underwriting by implementing a standardized submission process, such as templates, checklists, and contract compliance.• Training and mentoring on relevant subjects, processes, and procedures, including AESOP, COP Data Warehouse Reports, Sales Dashboard, FX, Sales Order Package, and provisioning process requirements.

Austin, Texas Area

Responsibilities *Manage an automated work queue. *Accurately input orders received from Account Executives. *Identify contractual challenges for compliance. *Communicate order progress with sales staff. *Identify order concerns, issues and escalate appropriately. *Process basic order entry data and submit to Service Delivery department. *Provide a professional and upbeat Customer Service experience for customers as well as Account Executives through phone and email interaction. *Adhere to Customer Proprietary Network Information (CPNI) regulations to protect all Customers privacy rights. *Contact customers and Account Executives through phone or email to request any documentation not provided in the initial order package. *Contact customer and Account Executives through phone and email to confirm details on submitted order prior to submitting order to Service Delivery. Skills Used Data entry, order processing and contract compliance. Proficiency with billing software and Microsoft Word and Excel. Strong interpersonal, negotiation, and oral presentation skills.

Austin, Texas Area

As a Direct Dispatch Help Desk Advisor, I drove a communication channel between customers and IT department to resolve complex service issues through identifying, quantifying, and resolving customer disputes, billing inquiries, repair issues, and shipping errors. I administered service repair orders for various Apple products, for which I dispatched technicians for onsite repairs and mailed dispatches and carry-in services to third-party companies. Additionally, I built productive and profitable business relationships with both technical and non-technical departments to optimize client satisfaction.A few noteworthy achievements in this position consisted of:• Being designated a mentor position, in which I trained numerous new hires.• Retaining a CSAT score of 97%.

With a penchant for operating in a managerial position, I streamlined the delivery of services to clients, established processes to provide high levels of customer service in a cost-effective manner, and managed the assigned projects to improve the department matrix and productivity. As a strong leader, I supervised teams and communicated cross-functionally between training, management, and mentoring team members. Moreover, I analyzed customer feedback and adapted service process improvements accordingly.A few noteworthy achievements in this position consisted of:• Coaching new associates by preparing and presenting training material as a selected member of the Mentor and Management Training Program.• Cross-training for multiple business lines within the department, which enhanced the overall adaptability of staff and drove functional operation.• Surpassing the department standards and consistently meeting my monthly and yearly KPIs.

555 South I-35 Round Rock, Texas

* Register arriving guests and assign rooms* Performed a daily Cash Audit totaling over $25,000 a month * Problem solved to accommodate special needs guests including light housekeeping and maintenance* Answer inquiries regarding hotel services and registration by telephone and in person, provide information about services available in the community and respond to guests' complaints* Maintain an inventory of vacancies, reservations and room assignments

West Adams Ave. Temple Texas

* Greet customers entering establishment.* Issue receipts, refunds, credits, or change due to customers.* Stock shelves, and mark prices on shelves and items.

Temple, Tx

* Ordered, received and maintained merchandise* Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.* Up-sold and promoted additional item or accessories for customers* Answer customers' questions, and provide information on procedures or policies.