Team Management:• Oversaw a team of 27 IT Field and System Engineers across Delta’s HQ, ensuring seamless IT operations across 30 buildings.• Led the management and maintenance of 13,842 laptops and 6,200 workstations at the Delta HQ, ensuring operational efficiency and security.• Championed team growth, with multiple team members advancing into higher roles, demonstrating a commitment to professional development and succession planning.Team Improvements:• Integrated and expanded the IT TechBar into the team, enhancing customer experience by streamlining transitions and accelerating issue resolution.• Leveraged ServiceNow for comprehensive monitoring and reporting in Incident Management, IMAC, and Asset Management, optimizing operational workflows• Improved Incident SLA compliance from 59% to 85% by implementing streamlined processes and rigorous monitoring, significantly boosting service delivery.• Implemented new systems and processes, driving increased team efficiency and effectiveness in managing IT tasks and projects.Project Managements:• Managed the design and execution of a uniform program for the division, ensuring compliance with corporate standards while addressing team needs.• Led Enterprise Windows 10 Upgrades across the region, ensuring timely deployment and minimal disruption to business operations.• Redesigned workspaces to improve user productivity and comfort, incorporating feedback and best practices into the new layouts.• Oversaw the phone system retirement and VOIP upgrade, leading to improved communication efficiency and reduced maintenance needs.• Reduced IT costs by $200,000 annually by designing and implementing a Reusable Intern Laptop program, optimizing resource utilization.Personal Achievement:• Active Leader on the Delta Emergency Response Team, contributing to critical response efforts and ensuring IT support during emergencies.

 Configure, Implement and Train for new P.O.S (Edge 2.0) for entire company. Edge 2.0 works off of Linux Server with Three User Licenses and Five work stations. Purchase and configuration of new computers for system. Manage upload of all vendors, customers and parts into new system. Create new systems for payroll, billing, inventory and other everyday business activities. Troubleshoot and document all technological issues including hardware, software and peripherals. Create clear and precise communication with all employees and management in regard to technology direction.

 Maintain, configure and repair Terminal services, SBS 2003, SQL and Backup Servers, 60 workstations, 10 thin clients and all other business related technology. Troubleshoot and document all technological issues including hardware, software and peripherals. Assist with purchase and configuration of new computers, tablets and smart phones. Support in the Installation of network lines, switches, firewalls and wireless points. Develop and implement B2C website functionalities and strategies concurrent with business plan. Create clear and precise communication with all employees and management in regard to technology direction. Create new user accounts within Windows Server 2003 Active Directory Create new email accounts using Microsoft Exchange

 Identify and create relationship with local club, school, and recreational athletic teams to outfit them for their athletic equipment needs. Proficient in communicating with individuals and small groups. Raised gross profit by 7% and sales by $50,000 in the last year by creating unique marketing campaigns to attract new business and retain current clients. Oversee all client orders from origin of order to the delivery of product to customer. Maximizing organizational productivity. Simultaneously created alternative solutions for multiple problems orders, demonstrating a strong ability to analyze and fix problems.

 Develop, install and maintain all technological systems for web based company, including website, mail server, network, and accounting systems. In charge of P.O.S systems including maintaining all credit card transactions ran through website. Streamlined and updated entire order process system from origin of order to shipment of product to reduce drag and waste. Created and Managed all employee schedules Hire and train all new and current employees in required systems to maintain functionality in business. Develop monthly reports of production of products and overall sales figures.  Perform yearly evaluations of team members. Giving constructive and useful feedback.

 Provide technical leadership in identifying, analyzing, and reversing inefficiencies and instituting formal processes to ensure customer service flows effectively across retail services, front desk, and IT support operations. Build internal and external relationships effectively uniting staff in a spirit of consensus and establish optimum performance procedures to resolve technological and customer support errors.  Transformed inefficient workflow practices and developed cost-cutting solutions which impacted positively on bottom-line profitability and risk management.  Provide intelligent, consultative advice and support in identifying gaps between present capability and future needs, demonstrating an incisive ability to prioritize and balance time-critical projects allowing for efficient flow of business functions.

 Accompanied project manager to client meetings to obtain project information. Assisted project manager with research and planning stages of system development life cycle Created company-wide standardization processes for software programmers and project managers, tested new software and documented and reported errors to programmers.

I assisted in purchasing at the University of Montana, which included all Faculty, Staff, Students, Departments and Computer Labs. The main suppliers that were used were Dell and Apple.

I sold advertising space for three paper and one online publication. Assisted in the design and proof of all ads sold. Helped in the design and launch of a new publication.

My team managed a mobile marketing event center for Verizon Wireless, which included concerts, sporting events, festivals and fairs. I used guerilla and grass roots marketing strategies to promote Verizon Wireless products throughout the west coast. Our goal as team was to give the consumer the ability to try the different technologies at different events and locations and drive them to the Verizon Wireless store.