Tim Denman Email & Phone Number

Atlanta, Georgia, United States

• Team Management:
• Oversaw a team of 27 IT Field and System Engineers across Delta’s HQ, ensuring seamless IT operations across 30 buildings.
• Led the management and maintenance of 13,842 laptops and 6,200 workstations at the Delta HQ, ensuring operational efficiency and security.
• Championed team growth, with multiple team members advancing into higher roles, demonstrating a commitment to professional development and succession planning.Team Improvements:
• Integrated and expanded the IT TechBar into the team, enhancing customer experience by streamlining transitions and accelerating issue resolution.
• Leveraged ServiceNow for comprehensive monitoring and reporting in Incident Management, IMAC, and Asset Management, optimizing operational workflows

Seattle, Washington, United States

Greater Seattle Area

Missoula, Montana Area

 Configure, Implement and Train for new P.O.S (Edge 2.0) for entire company. Edge 2.0 works off of Linux Server with Three User Licenses and Five work stations. Purchase and configuration of new computers for system. Manage upload of all vendors, customers and parts into new system. Create new systems for payroll, billing, inventory and other everyday.

Missoula, Montana Area

 Maintain, configure and repair Terminal services, SBS 2003, SQL and Backup Servers, 60 workstations, 10 thin clients and all other business related technology. Troubleshoot and document all technological issues including hardware, software and peripherals. Assist with purchase and configuration of new computers, tablets and smart phones. Support in.

Peoria, AZ

 Identify and create relationship with local club, school, and recreational athletic teams to outfit them for their athletic equipment needs. Proficient in communicating with individuals and small groups. Raised gross profit by 7% and sales by $50,000 in the last year by creating unique marketing campaigns to attract new business and retain current.

Missoula, Montana Area

 Develop, install and maintain all technological systems for web based company, including website, mail server, network, and accounting systems. In charge of P.O.S systems including maintaining all credit card transactions ran through website. Streamlined and updated entire order process system from origin of order to shipment of product to reduce drag.

Missoula, Montana Area

 Provide technical leadership in identifying, analyzing, and reversing inefficiencies and instituting formal processes to ensure customer service flows effectively across retail services, front desk, and IT support operations. Build internal and external relationships effectively uniting staff in a spirit of consensus and establish optimum performance.

Missoula, Montana Area

 Accompanied project manager to client meetings to obtain project information. Assisted project manager with research and planning stages of system development life cycle Created company-wide standardization processes for software programmers and project managers, tested new software and documented and reported errors to programmers.

Missoula, Montana Area

I assisted in purchasing at the University of Montana, which included all Faculty, Staff, Students, Departments and Computer Labs. The main suppliers that were used were Dell and Apple.

I sold advertising space for three paper and one online publication. Assisted in the design and proof of all ads sold. Helped in the design and launch of a new publication.

My team managed a mobile marketing event center for Verizon Wireless, which included concerts, sporting events, festivals and fairs. I used guerilla and grass roots marketing strategies to promote Verizon Wireless products throughout the west coast. Our goal as team was to give the consumer the ability to try the different technologies at different events.

Bachelor'S Degree, Management Information Systems, General

Activities and Societies: Varsity Track and Field,MISA (Information Systems Club)

Business Adminstration, Marketing

Activities and Societies: Varsity Track and Field,MISA (Information Systems Club)