Tricia Desso-Cox, Mm Email & Phone Number

Huntersville, NC, US

Huntersville, NC, US

Charlotte, NC, US

Reporting directly to the CEO, Tricia is responsible for day-to-day P&L operations for the organization. Client experience and engagement is first and foremost. Direct reports influencing this include Senior Solution Architects in the Customer Relationship, Collaboration and ongoing Consulting Support practices. Oversight includes strategic consulting on.

Reporting to the Head of Business Services/Support, Tricia liaises with Line of Business leadership to drive both business process and technology (SFDC) continuous improvement efforts. The primary focus includes Lead, Opportunity and Contract management for the Energy Services Business Development Team. In addition, Tricia is leading the reporting.

Charlotte, NC, US

Tricia is considered to be C5's resident COO with regard to Resource Allocation, Event Management, Client Engagements and Project Management. Event Management / Client Engagements:Tricia is equally comfortable in front of day-to-day subject matter experts, managers, executives and C-Suite individuals. She is responsible for all planning and logistics.

Huntersville, NC, US

Tricia's role was critical to Client relationship ownership and management. She provided strategic consultation to the client regarding data and sales/marketing programs by listening to the Client’s needs and desired outcome. Tricia worked with key stakeholders to gather business requirements in order to translate to technical specifications for new.

Huntersville, NC, US

In the effort to successfully support a multi-billion dollar ag chem client, Tricia is the liaison between the EDI Recon team and Marketing database. She monitors transaction flow and alerts teams to fluctuations in the end-to-end process. She also monitors Agency data for Channel Partners and advises the Client of impact to revenue recognition as data.

Huntersville, NC, US

As Senior RS Tricia is responsible for providing comprehensive training for her team. Her daily responsibilities include: using defined processes and a robust system to establish an accurate base of transactional data for a multi-billion dollar account, manage productive business relationships with Client and Channel Partners, develop value added solutions.

Create custom silk floral pieces primarily for residential interior design and bridal events. Various pieces available: swags, vase arrangements, wreaths, vertical wall pieces, centerpieces, etc. Would like to venture into Professional Office/Corporate arena and possibly some small scale special events.

Provide excellent customer serviceSuccessfully manage multi-million dollar account baseInstrumental in the start up stages of a new business divisionProcess sales quotes and ordersWork collectively with sales staff and customers to create rolling sales forecastExpedite international sales ordersInteract daily with various internal departments to include.

Provided superior customer serviceActed as liaison for service technicians and customersScheduled technicians time throughout the dayWorked closely with several key departments within the dealershipIdentified and clarified customer’s needs

Successfully managed information for several different product linesDesigned and maintained parts literature: price lists, parts lists, and bulletinsCustomer service: trouble shooting and general informationProcessed parts purchase orders, invoices, credit and debit memosProcessed warranty claims, successful in reducing warranty down to 2% of gross.

All aspects of vehicle inventory control (General Motor’s VOM’s System)Order entry and trackingWeekly sales statisticsMonth end and year end processing and reportingCustomer delivery reporting and dealer swapsWarranty claims processing for Service and Body Shop departmentsCashiering functionsDaily calculation of time tickets and cards for hourly dealership.

Responsible for processing purchase orders, customer orders, invoicing and creditingCalculated daily sales figuresMonth end processing/Year end processingInventory control and cost updatingCustomer serviceSome clerical aspects of accounts payable and receivableReceptionist/Switchboard Operator - Answered 17 lines for 4 different companies

Customer serviceOpened/closed store including daily cash outsInventory controlStaff supervision, schedulingCompiled advertising statisticsHandled day-to-day financesResponsible for ordering suppliesMerchandise selection, pricing and displayVarious secretarial tasks

Masters In Management, Management

Bsbm, Business Management

General Business Skills

Professional Development, Six Sigma, Quality And Project/Process Management

As, Fashion Merchandising

Transferred, Fashion Merchandising

Education record