Terence Fitzpatrick Email & Phone Number

Irvine, California, Us

- Completed or complimented 40+ client projects totaling over $1.8M in revenue.- Responsible for service delivery across multiple IT domains - security, cloud, data centers, CI/CD.- Promoted Agile best-practices as part of "Center of Excellence" initiative and managed pilot instance for Atlassian Jira.

San Jose, Ca, Us

• Assumed PM role for an in-flight project to develop a new Python-based B2B sales platform. It leverages multiple enterprise data platforms and uses Atlassian Jira as the front-end. Replacing the existing proprietary platform will save our group $2.5M.• Completed a 9-month pilot program with multiple external partners to supply them with customized, automated sales quotes. Next steps include integrating this functionality and best practices into the aforementioned sales platform.• Developed and managed QA/BAT practices across multiple platform releases.• Co-developed PMO structure for 50-member BizOps group that enabled comprehensive portfolio visibility and increased inter-team communication.• Led ‘Scrum-of-Scrums’ ceremonies for PMO team, generated bi-weekly dashboard summaries for managers and consulted on all Agile-related initiatives within the group.• Groomed local change-request backlog for a separate B2B platform that provides service-quote management tools for several thousand users.• Managed migration of group’s existing cloud-based Jira instance to an internal server-based solution, cutting overall usage costs by ~15% and achieving compliance with Cisco’s application policies.• Designed, built and managed Jira project to simulate CRM application for 400+ clients, improving engagement tracking and exponentially increasing metric/reporting capabilities.• Implemented activity-tracking process for BizOps Analyst team, bringing oversight to more than 20 run-the-business activities and offering high-level summaries to C-level stakeholders.• Consolidated and organized BOA domain knowledge into Atlassian Confluence and Box platforms.• Executed and monitored multiple email campaigns that promoted new platform features, thereby increasing product awareness and driving additional usage by almost 10%.• Facilitated three-month communication strategy for client platform migration, requiring 2K+ emails.

New York, Us

• Performed mix of project management and business analysis roles for the Media Planning Domain.• Managed a 12-month, $100k project to upgrade a 3rd-party software tool used by over 1,000 employee users, and communicated with C-level stakeholders about schedules and resource requests.• Delivered four separate 3-month projects to onboard an additional 100+ employee users.• Handled product management duties for North American planning market and negotiated with vendor on issues including product features, release schedules and license costs totaling $1.5m annually.• Helped a senior PM manage a $2m project to build a web portal supporting over 4,000 employees, and wrote/managed user story requirements in coordination with Ireland-based development team.• Coordinated a C-level evaluation of four separate enterprise-collaboration platforms by managing stakeholder requirements and structuring criteria/scoring process.• Updated and organized existing domain documentation into SharePoint knowledge base.

Paris, Paris - Issy-Les-Moulineaux, Fr

Employed as full-time IT consultant, and partnered with multiple clients on various long-term and short-term service engagements (listed below). Active member of Consultant Advisory Board (CAB) for local NY/NJ unit.Volvo Car Group - Market CoordinatorApril 2015 - November 2015Becton Dickinson - Business AnalystFebruary - March 2015 (two-month fixed engagement)Express Scripts / Medco - Project Manager & Business AnalystJuly 2009 - December 2014 Mercedes-Benz USA - Project Coordinator & Business AnalystSeptember 2006 - April 2009TD Ameritrade - Business AnalystJuly - August 2006 (two-month fixed engagement)

Bba, Management Information Systems

Education record