As the leader of two high functioning teams, Practice Management and Client Experience, I play a critical role in supporting numerous strategic initiatives including those related to developing new work across key industries, assisting Practice Group Chairs in the efficient and effective operation of practice group business units, and supporting legal work and operations for DWT's largest clients.

As a trusted advisor and director of DWT's practice management department, I help leadership assess and execute firmwide priorities. My 20-person team and I work alongside stakeholders to fulfill strategic initiatives, facilitate practice group productivity, grow efficiency and profitability, deliver exceptional client service, and identify new business development opportunities. I am a member of the firm’s Client DEI Engagement Committee and the executive liaison for our Staff of Color ERG.

- Recognized as a “game changer” for eliminating the administrative burden on senior leaders andstakeholders.- Earned a reputation as a trusted resource and advisor for senior leadership.- Enhanced transparency by designing financial and utilization reports to measure KPIs. - Launched Artificial Intelligence practice area. Performed industry analysis, designed SEO optimized website, blog, and collateral.- Collaborate with attorneys and D&I to educate clients on DWT’s diversity and inclusion efforts. Implemented recruitment policies to increase practice group diversity (gender, racial, ethnic, and LGBTQ+) from 16 percent in 2016 to 36 percent in 2019. Incorporated stronger integration practices into the onboarding process.

Project W's Tech Equity Hub is a multi-month program designed to position a cohort of Black and Latinx female founders with the legal, business, financial, technical and operational resources they need to scale and raise institutional capital to build technology solutions to solve big problems affecting people or our planet.

- Launched Lifeline Compliance Practice, providing 275+ rural and Native American-owned telecom clients with insight and advice. Advocated before FCC/state utility commissions. Built compliance tools, webinar series, and turnkey regulatory/marketing collateral, purchased by >50% of the firm’s clients.- Developed second practice area focused on rural health care broadband access. Retained by Fortune 500 Company to customize telehealth marketing strategy and compliance program to reach 200+ health care providers across 17 states.- Advised state public utility commissions on changes to state Lifeline programs to federal standards. Drafted rules and collateral adopted by the commissions. - Presented at more than two dozen regional and national industry events. Researched, composed, and delivered engaging presentations and webinars to executives, government officials, and subject matter experts. - Managed four staff members and ensured they met billable hour goals, staff developed new skills based on interests and company’s strategic goals, and coached younger team members to meet their full potential.- Developed pricing and bundling strategies for telecommunications providers designed to be competitive while generating profits. Analyzed market rates, internal costs, and historical trends to determine multi-year pricing recommendations and service descriptions.- Led 15+ person interdisciplinary team to successfully complete project involving 250 special access data collection filings on behalf of 200 companies on time and on budget.

- Coordinated operations and directed communications initiatives for Lifeline, a $2B federal grant program. Reviewed and authorized $167M disbursements each month. Represented USAC at industry events and recommended communication strategies to connect with target audiences. - Reduced program waste and abuse by identifying service providers that manipulated calculations for a program’s components. Saved fund $22.5M per year by preparing report that helped FCC close loophole with a rule (2012).- Promoted Lifeline to audiences with diverse backgrounds by creating and implementing strategic communications plan. - Communicated effectively with internal/external stakeholders, including FCC, Congress, state utility commission representatives, service providers, consumers, attorneys, consultants, media, and cross-functional teams. - Prepared and reviewed monthly, quarterly, annual, and ad hoc reports for board of directors, FCC, and Congress.- Facilitated quick escalation and resolution of issues by cultivating professional relationships with key people at state utility commissions and with service providers to facilitate quick escalation and resolution of issues.

- Led change initiative to transition daily operations from external vendor to in-house operations and transition service providers from manual form to electronic submission. - Directed efforts to bring outsourced operations in-house from vendor from start to finish. Drafted requirements and worked with IT on system development, oversaw knowledge transfer (e.g., updating policies/procedures), and provided regular updates to VP.- Successfully transitioned monthly form submissions from manual to electric. System was adopted by 2/3 of respondents in the first year and mandated in subsequent years.

- Implemented Hurricane Katrina Lifeline in a limited timeframe that helped 110,000 families in 43 states and delivered $14M+ in support to service providers. - Wrote requirements, worked with IT on system development, trained service providers, and reviewed and authorized disbursements.

- Provided more relevant and comprehensive information to low-income consumers by improving web content and creating customizable brochures to consumers. Ensured basic information was available in Spanish.- Enabled service providers to more easily access their disbursement information by creating an online database to replace inefficient method of manually pulling information and creating ad hoc reports.- Transitioned division operations to different vendor. Gathered data, documented policies/procedures, and trained and served as point of contact with new vendor.

Led group exercise classes including Spinning and Boot Camp.

- Managed 70 part-time group fitness instructors. - Ensured the Group Exercise program met its monthly revenue goals. - Published newsletter to keep members and instructors informed of club and fitness news.