Tracey Garrett Email & Phone Number

Owasso, Ok, Us

Jenks, Oklahoma, Us

Created work orders in Computer Ease and assigned to correct dispatch boards for technicians.Issued purchase orders authorization to perform services and maintained accurate records.Contacted technicians in afternoon to find out status for following morning and prepared start sheet.Coordinated and organized daily workflow arrangements by utilizing Microsoft office excel to prepare start sheets for 12 technicians, ensuring seamless management of day-to-day dispatch services.

Tulsa, Oklahoma, Us

Milwaukee, Wi, Us

Performed emergency response for city sewer department. Utilized Geographic Information Mapping (GIS) systems. Secured traffic control to ensure safety of employees and external customers. Generated and updated complex statistical reports providing analysis and other documents to assist management. Monitored confined space entry by crews per safety specifications. Monitored Supervisor Control and Acquisition Data (SCADA) and/or flow level monitored alarms and notified appropriate personnel and/or emergency responders.

West Melbourne, Florida, Us

Monitored dispatch board and adjusted call priorities regularly based on caller needs. Oversaw investigation and resolution of customer and vendor issues. Tracked all changes in the computer system to keep records current and accurate. Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards. Managed daily delivery and work schedules to maximize coverage. Kept detailed and updated records of calls in physical and electronic databases. Communicated with individuals within inbound call center settings to complete dispatch support for HVAC-Refrigerant calls.

Columbus, Oh, Us

Resolve Ok Corporation Commission complaints, coordinate company activities associated with serving new/expanded customer loads, resolve customer inquiries regarding high/low bills, metering issues, tree trimming requests, etc., provide field support to key matrix work groups; billing, metering, engineering, forestry, etc. Maintain a good working relationship with these groups, provide energy efficiency consultation, facilitate the resolution of power quality issues on both sides of the customer’s point of service, develop and maintain positive working relationships with assigned and managed customer accounts to increase customer satisfaction and improve TQS scores, encourage customers to select electro-technology options when installing new equipment. Participate in selected community services activities – key civic organizations, assist in bi-annual price migrations and proper assignment of price codes for new customers. Assist in storm recovery activities negotiate contracts for electric service, coordinate downtime for distribution maintenance and forestry. Primary customer contact for customer service issues in an assigned territory of 39,000 customers, assist in economic development activities. Coordinate customer education seminars, Home & Garden, civic group presentations, homeowner associations presentations. ABD sales goal, 24/7 availability to customers. Availability for major and minor storm restoration, special projects, manage auto-dialer communication to customers for information and notification of customer outages, manage overhead to underground conversion projects in a designated area with appropriate customer contact & meetings. Coordinate with distribution engineering staff for successful resolution to these installations, primary representative for competitive situations in a designated area with rural co-ops and other electric utilities. Responsible for negotiations with both the customer and competing utilities.

Columbus, Oh, Us

Dispatched to appropriate personnel

Columbus, Oh, Us

Columbus, Oh, Us

Dispatch connects and disconnects to appropriate field personnel.

Columbus, Oh, Us

Associates, Business Management

Education record