Tim Gladstone Email & Phone Number

Irvine, California, United States

Investor Servicer: Review documents and remittances received for loan system input and transaction processing from various participating banks. Uploading and maintaining accurate system and loan information for the investor. Generate reports and audits for submission to internal and reporting agencies. Preform ongoing audits of transactions. Loan Servicer: Review, maintain, and process loan documents for input to the system. Board multiple types of loans based on requirements and documents. Process requests from management and customer for changes to loans. Prepare payoff demand and documentation as requested. Create ad hoc reports for managers for analysis. Update and maintain training materials as needed for loan service processes. Accurate data entry from multiple sources.

Irvine, Ca

Support the development and documentation of project requirements and maintain project status through completion. Collaborate with the University community to analyze, document and monitor technology projects.Research solutions for users through consultations to identify and document their respective software/systems needs, work flow issues and reporting needs.Coordinate with administrators, staff and faculty to ensure project requirements are comprehensive and current.Facilitate and support technology project implementation to ensure progress and maximum benefit in meeting the University’s requirements.Serve as a point of contact at the University for all constituents, including vendors, consultants and partners associated with assigned projects.Provide analytical and documentation support for assigned projects and initiatives for management and senior staff.

Irvine, Ca

•Program team member responsible for migration of over 8000 business users and 10000 workstation platforms from Windows XP to Windows 7. o Lead for migration and testing of business specific owned application remediation and packaging to new standards within the new physical and virtual environment. o Assessed over 1200 users for migration from a physical to Virtual Desktop Interface platform based on applications and performance metrics. o Scheduled migration to selected platform and resolved user and business conflicts minimizing program vendor and company costs. o Tracked and resolved user and business program escalations effectively by efficiently engaging technical and program partners. •Managed various technical escalations affecting production workflow from users and lines of business; implementing unique targeted solutions.•Partnered with corporate Cybersecurity group on firm wide program implementations driving Commercial Banking (CB) business Programs; including reviewing and implementing file share security, email filtering, and website access programs.•Analyzed and reported internal data for management and business technical requested initiatives. Cisco phone report combined with HR information to develop a program for management to drive travel costs down by deriving locations ready to have personal telepresence device adoption implemented. •Reduced software costs and risk to business by leveraging available technology tools for testing and pre-deployment.•Authored new and updates to business requested applications by implementing a process to improving product lifecycle and packaging.

Irvine, Ca

Part of a project management team that defined the scope, hardware, software, and file storage integration between two companies for multiple lines of businesses across the globe and other project initiatives. •Participated on project team tasked for integrating two companies’ data, software, and hardware platforms producing cohesive environment for Commercial Banking. •Team resource for managing the average 1000 workstations yearly global hardware refresh. •Project lead that reduced cost and risk by migrating or decommissioning workstations from a legacy domain.•Contributed as program Corporate Technology groups team member developing project plans for business migration to Windows 7 incorporating new hardware and software standards. •Created reports for the File Share Remediation program to leverage in securing internal data shares from unauthorized access.•Assessed escalations of issues from user or business on daily or project related items; planning, executing, and tracking the items to resolution reducing solution implementation time by 25% for user or business.

Various

Technical team leader for 5 staff that were responsible to resolve hardware, network, and software incidents and projects. Supported company’s including major bank, credit and medical firms that varied in size from 400 to 1200 local and 250+ remote users’ locations. •Top-rated service technician recognized on the various accounts with recognitions from management and clients and won the Siemens nationwide Superstar team award for the site relocation of 1000+ users to facilities•Configured, installed and troubleshot hardware, software, network and printers incidents from various sources daily, included active directory user accounts resolving over an averaging 9 incidents per day. •Team leader that ensured resources were aligned and monitored daily progress of work flow and handled escalations to prevent further escalations and costs of contracts. •Reduced project costs by leading coordination between local vendors and team members for defined project scope from network cabling, LAN configurations, and hardware\software transitions from company acquisition.•Managed vendor workstation hardware inventory improving security and reducing cost and loss to the customer. Performed daily logging and rotation of backup tapes to an offsite storage facility.