- Focused on infrastructure improvements and project work, including office moves and integrations.- Regularly completed devices installations, upgrades and migrations across multiple platforms and technologies, producing service & handover documentation as well as providing third line support.- Managed the bank's networks, including a global WAN, LAN, WLAN, VOIP & Video infrastructure. - Appointed technical lead for all Audio Visual Services including Video Conferencing & TelePresence. - Completed multiple installations & migrations of CheckPoint, Cisco ASA & Palo Alto firewalls.- Configured and maintained policies across multiple platforms; Palo Alto, CheckPoint and Cisco ASA.- Responsible for rolling out standard configurations to network devices globally. - Improved global monitoring and configuration management systems. - Acted as an escalation point for the Business As Usual teams as well as providing on-call support.- Took a lead role in completing service improvement work across teams within the department.- Improved team management information, billing reports and set up a knowledge base.- Produced a large amount of procedural documentation for support teams.- Completed day to day administration and maintenance on the following systems: CUCM, SpeakerBus, NICE Perform, Redbox Recorders, Palo Alto Networks, CheckPoint, Cisco ASA, Tufin, Proteus, Riverbed, Cisco 4500/6500/3750/VCS/MSE, Polycom HDX.

- Managed the companies network infrastructure including a number or inter-company VPNs, firewalls, switches, routers and VOIP telephony system.- Managed and administered all internal IT systems including; VOIP telephony system; Customer Relationship Management Database system; Microsoft SharePoint Support Portal; Terminal Server; Time & Billing web application; Multiple internal Windows 2003 servers. (IIS and MS SQL Servers.)- Defined and enforced a number of IT policies to promote business continuity and improve security and introduce standards.- Provided first and second line support for over 80 group companies utilising a wide range of Budgeting, Consolidation and Business Intelligence applications, form Oracle.- Liaised on a regular basis with Oracle technical support an technical support teams at clients sites.- Assisted the infrastructure and application consultants in completing and planning client projects.

(6 Month Fixed Term Contract)- Managed and monitored the firms networks, including a global WAN and 27 office LANs.- Developed a set of global network monitoring standards as well as making improvements to the existing network standards. - Assisted the Projects & Change team in upgrading the London network infrastructure to Cisco 6509e switches in a double-redundant configuration.- Overhauled network monitoring tools (Solar Winds) enhance and improve the system.- Produced a list of recommendations for further modifications of the monitoring tools.These changes resulted in faster identification and resolution of network problems which improved service availability.- Regularly liaised with international offices and worked as a team to resolve network issues.- Lead a review of the Check Point firewall policies, to secure, update and fortify the network perimeter.- Appointed technical lead on a project to implement a global emergency messaging system.- Managed the server room environment in the London office, including space and resource planning.- Assisted the Projects & Change team in implementing layer three routing throughout the organisation and upgrading the existing global WAN infrastructure.

- Manage in excess of 400 servers in London, as part of a small team. In addition to advising international offices and other London based team in relation to technical issues.- Ability to use multiple tools (Solar Winds, HP InSight Manager, Microsoft Operations Manager) to monitor servers and network devices.- Engineered a web based database system which dynamically linked Active Directory and monitoring systems, to create a holistic real-time view of the status of the network devices and servers. - Enabled shorter resolution time of problems and allowed efficient pro-active monitoring of all services, by creating the above application.- Investigated and managed an Avaya Modular Messaging Voice Mail system.- Negotiated and project planned an upgrade to the out of date voice mail system costing £30,000.- Created a series of scripts to manage Microsoft Exchange performance statistics.

- Designed and managed the amalgamation of the curriculum and academic network infrastructures to improve network performance, as well as incorporating a wireless network across the campus.- Provided 1st, 2nd & 3rd line support for 1200 users, across 600 systems & over 200 pieces of software. - Liaised closely with hardware/software vendors and support personnel to resolve technical issues.- Assisted the Senior Technician with the departmental accounting, auditing, budgeting and invoicing.