Terry Dickhens Email & Phone Number

Saint Charles, Mo, Us

Town And Country, Mo

Town And Country, Mo

*Assigned 4+ customers to help with operations and day to day activities*Helped the shared desk support more complicated customers by providing documentation and working with the customer for their specific needs*Consulted with the customers Active Directory such as group policies, sites and services, trusts etc...*Mentored other engineers of varying levels to help resolve issues whether for my specific customers or not.*Worked with other groups to ensure incidents and requests were being addressed within SLA*Worked with groups with customer changes ensuring success and often times performing the maintenances myself after hours if the change was difficult or sensitive*Supported applications not covered by the shared desk for customers such as Citrix (Presentation Server 4.5 and Xenapp 6.5), Microsoft HPC, and Microsoft Forefront TMG*Provided and updated Visios of customers environment detailing network layer and server layout*Helped customers with OS patching process specifically ones that were behind on patching and did not have a plan*Monitored trend analysis of incidents to help resolve reoccurring issues and lower incidents for the customers by suggesting a remediation plan*Worked on problem record incidents to provide root cause analysis of outages and chronic issues

Town And Country, Mo

*Supported over 5,000 Windows 2000/2003/2008/2012 servers for Centurylink's 1,000+ customer base*Helped implement and plan changes for customers based on their criteria*Troubleshot issues as they arose and sometimes worked with the customer and/or other teams to resolve issue in a timely manner*Worked single threaded and had to multi task multiple changes and incidents at the same time*Worked with Cisco ACE and F5 BIGIP load balancers and helped troubleshoot and make changes as needed*Worked with many different customers Active Directory environments*Worked with ESX hosts within Vmware vsphere client*Worked with Vmware VMS, HP DL### model servers, Egenera, and HP C-blade

Fenton, Mo

I support the main infrastructure that 30+ stores tie into, I support and maintain 30+ vpn's and firewalls. Maintain user computers and laptops, provided a backup solution and data recovery process. Strengthened security by implementing WSUS, a centralized AV server, SonicWall Email Security appliance, and tightened firewalls. I also work with the retail system coordinators with POS and back office issues. Worked on getting the company PCI compliant.

Saint Louis, Mo

Supports local and remote users from 4 TV stations, 10 hotels, and other miscellaneous entities under the company. In charge of all PC's, server's and network equipment. Network consists of Server 2000 and Server 2003, clients are on 2000 pro and XP pro. Helped upgrade the network and re organized the data center. Installed 2 new racks, 2 3COM 5500 switches, re wired all the CAT5 and cleaned the cables up.Also responsible for the phone system, installing new cards in the server, and required to punch down new jacks and trouble shoot problems.

Saint Charles, Mo

Maintained all the classroom computers for students (approx. 150 nodes)Support all users at the campus and helped students (approx. 40 users 250 students)Maintained the Servers and Firewalls. Server 2003 and ISA 2004.Upgraded the network from 2000 Pro clients to XP pro. And all 2000 servers to 2003 Server. Upgraded ISA 2000 to ISA 2004.Set up and maintained wireless network in remote office.Set up visual aid equipment for instructors. Kept documentation of all equipment. Organizer of a student club CERT ( Computer Emergency Response Team ) where the students would learn and work on computers in the office or other student computers that would need work done.

Saint Peters, Mo