Todd Dietrich Email & Phone Number

Provided implementation guidance and support to clients in multiple scenarios:Consulted with customers to determine requirements for alio® financial management softwareSpecified customer requirements and coordinate internal and external resources to fulfill obligationsAssisted with client selection of appropriate server hardwareFully installed and configured softwareConducted classes at all experience levels on how to use and maintain the software via phone, webinar, or in person via one-on-one or group training sessionsCreated custom curricula and materials for necessary modules and processes, tailored to client needsResponded promptly and courteously to client concerns or questionsProvided support to customers both during and after the software implementation processManaged project implementation from installation to customer go-live, and transition to supportEffectively communicated tasks and requirements to all stakeholders and ensure satisfactory completion in a timely mannerEstablished long-term relationships with customers, creating a positive customer experience and opportunities for expanded usage of the software as needs change over timeProvided Quality Assurance of new software modulesCreated documentation on new features, tips, and best practices for internal use or for clientsResearched new/better/different ways of using existing systems to meet evolving client needs

Create accessible, standards based, data driven, appealing web sites to help efficiently disseminate information and attract new studentsAssist the webmaster with the realization of new web initiativesUpgrade and maintain existing web sites to enhance the campus' web presence