Tim Diffey Email & Phone Number

Little Rock, Arkansas, United States

Little Rock, Arkansas, United States

Little Rock, Arkansas, United States

Russellville, Ar

COMM 2173, Business and Professional Speaking, six credits per semester

Russellville, Arkansas

- Manage population of 300+, including scheduled appointments and on-call customer service troubleshooting while maintaining all confidentiality and safety regulations—including those imposed by COVID-19 pandemic.- Presented to groups of 100+ clients on processes for scheduling coursework, policies for confidentiality, and progress toward graduation.- Serve as retention officer for all Nursing students, participating in community events, at-risk outreach, and accommodations requests while reporting out turnover data for future initiatives.- Assist with social media and website presence of office as content writer, editor, and post manager.- Boost morale by coordinating staff events and team-building activities.

San Diego, California

- Managed team of advisors, addressing workflow and escalated clients with consistent floor presence.- Monitored performance of staff, identifying training and intervention needs, orchestrating individual and group training sessions, and ultimately increasing customer service performance metrics.- Shadowed new employees during orientation and provided on-the-job training (OJT) interventions to probationary team members struggling with workload.- Conducted reviews and crucial conversations as warnings prior to termination for poor performance.- Supervised and conducted OJT for graduate student internship program.- Assist as social coordinator for quarterly team activities and performance recognition events.- Maintained and updated standard operating procedures (SOPs) for team members as policies changed in response to updated regulations and procedures.

Indio, California

- Managed classroom for 5 periods with students displaying variety of learning and behavioral challenges.- Prepared special needs students for English and Writing portion of California High School Exit ExamStudents, improving passing score by five percent.

Palm Desert, California

Composed stories on sports and community events across Coachella Valley in AP styleConfigured Associated Press Wire statistics to newspaper formatMaintained relationships with locals to ensure accuracy in reportingInterviewed community members and coaches after events

- Maintained schedule of programs and held 20+ radio hosts accountable for production quality and consistency.- Instructed students in fundamentals of Journalism, Speech, and Photography- Produced television and radio programs, managing on-campus radio station- T.V. Newscast awarded Best News Show from Arkansas College Media Assoc.Awarded Best Sports

Russellville, Arkansas

Assisted prospective customers in selection of merchandise selling more than $200,000 in merchandise

Misawa, Japan

- Authored standard operating procedures (SOPs) and standard work documents to regulate safety and performance expectations.- Created updated training format and qualification tracker as Flight Crew Instructor (700+ hours logged), receiving stellar marks upon base-wide inspection.- Organized and streamlined division-wide training program for all air crewman, including safety regulations, inspections, and maintenance reporting- Oversaw servicemen assigned to required training in preparation for Physical Readiness Test, conducting regular exercises and training sessions to ensure abilities met minimum requirements.- Served auxiliary duties in military device manufacturing and production while upholding all necessary safety protocols and security clearance responsibilities.- Awarded Navy Achievement Medal for excellence in operations performance.- Recognized with second Navy Achievement Medal for training program design and implementation.

Master Of Arts, Multimedia Journalism

Bachelor Of Arts, Broadcast Journalism