Thabang Dithako Email & Phone Number

South Africa

South Africa

South Africa

Currently Based Onsite at Tiber Construction as a Systems Administrator.Responsible for Maintain essential IT operations, including operatingsystems, security tools, applications, servers, email systems, laptops,desktops, software, and hardware.Perform server administration tasks, including user/group administration,security permissions, group policies, print services, research event logwarnings and errors, and resource monitoring, ensuring systemarchitecture… Show more Currently Based Onsite at Tiber Construction as a Systems Administrator.Responsible for Maintain essential IT operations, including operatingsystems, security tools, applications, servers, email systems, laptops,desktops, software, and hardware.Perform server administration tasks, including user/group administration,security permissions, group policies, print services, research event logwarnings and errors, and resource monitoring, ensuring systemarchitecture components work together seamlessly.Maintain internal infrastructure requirements including, laptop anddesktop computers, servers, routers, switches, firewalls, printers, phones,security updates; support internet, intranet, LANs, WANs, and networksegments.Interact with ISP's to assist in troubleshooting, identify root cause, andprovide technical support when needed.Perform routine/scheduled audits of the systems, including all backups Show less

Marlboro Gardens, Sandton

•First point of contact for all McCarthy Dealerships and other clients, •Providing support on all IT related issues to the end user. (Hardware and Software)•Providing support on network issues (Network devices such as printers etc.)•Providing support through the use of remote app (RDP, VNC, NMS, Team viewer,)•Also providing support onsite if issue cannot be resolved remotely, •Creating, modifying and terminating users on Active directory•Adding users on specified OU's… Show more •First point of contact for all McCarthy Dealerships and other clients, •Providing support on all IT related issues to the end user. (Hardware and Software)•Providing support on network issues (Network devices such as printers etc.)•Providing support through the use of remote app (RDP, VNC, NMS, Team viewer,)•Also providing support onsite if issue cannot be resolved remotely, •Creating, modifying and terminating users on Active directory•Adding users on specified OU's and granting them with specified permissions. •Using the Dimension Data Cloud services Software to provision email accounts, create alias email addresses and terminate email accounts.•Testing the functionality of email account through the user of OWA•Using the Mimecast software to release blocked emails, tracking of emails and filtering of emails•Installing the Mimecast outlook add-on to retrieve and manage old emails.•Creating and Testing CDK User accounts. •Monitoring and maintaining all the network devices through the N-Central Remote Monitoring and Management software (Servers, Workstations, Laptops, Printers etc.) •Updating all required software on the network devices.•Namely; Software patches, Antivirus, Agents etc. •Liaising with 3rd party vendors to resolve various issues( internet connectivity, hardware issues, email issues, 3rd party software issues, Printer hardware issues, Cabling etc. •Configuring and setting up new desktops and laptops•Configuring users on desktops and laptops •Making sure that all user queries logged on the Marval system are resolved on time.•Keeping users informed all the time with regards to their queries through Emails and Telephone. •Creating and Compiling support documents for the business•Providing new end users with basic computer skills and training as well as training business software. •Provide onsite support to standard Bank South Africa through the use of the Dell OME application by monitoring specifically the Blade Servers. Show less

Ormonde 5 Handel Road (Edcon House)

• Logging calls on Remedy call logging system.• Logging calls to 3rd party call centers and following up on resolution of calls.• Ensuring that all calls are routed and assigned to the correct Departments / Groups and / Assignee.• Escalating user queries and update calls with necessary information• Intranet user’s administration• Basic PC and Network Troubleshooting.• Password resets (Retek, Citrix, Active directory, oracle 11i, Postilion MRO Live &… Show more • Logging calls on Remedy call logging system.• Logging calls to 3rd party call centers and following up on resolution of calls.• Ensuring that all calls are routed and assigned to the correct Departments / Groups and / Assignee.• Escalating user queries and update calls with necessary information• Intranet user’s administration• Basic PC and Network Troubleshooting.• Password resets (Retek, Citrix, Active directory, oracle 11i, Postilion MRO Live & vision)• Assisting users with Citrix Applications• Assisting users remotely using "VNC Viewer. • User training on POS Applications Show less

Information Technology (Diploma), Information Technology

•Intro to PC •PowerPoint 2007/2010 •Word 2007/2010 •Word Advance 2007/2010 •Access 2007/2010 •Excel 2007/2010 •Excel Advance 2007/2010.

Education record

Activities and Societies: Debate Team, Soccer Team Higher Learning