Tanja Djokic Email & Phone Number

Naples, Florida, United States

Naples, Florida, United States

• Posting Electronic Remittance Advice (ERA) and Explanation of Benefits (EOBs): I accurately post ERA and EOB information to patient accounts, ensuring proper documentation of insurance payments and adjustments• Communication with Office Staff and Medical Professionals: I collaborate closely with the office staff, physicians, and physician assistants to clarify coding-related queries and address any billing or documentation concerns• Patient Statement Generation: I am responsible for generating and sending statements to patients, ensuring clarity and accuracy of billing information• Disputing Denied Claims: I actively engage in investigating and disputing denied claims, utilizing my knowledge of medical coding guidelines and insurance policies to advocate for accurate and timely reimbursement• Accounts Receivable (A/R) Follow-Up: I diligently follow up on outstanding A/R balances, utilizing effective communication and negotiation skills to secure timely payments from insurance companies and patients• Simple Denials, Refunds, and Reporting: I handle simple denials, refunds, and generate reports to track financial trends • Collections Report Management: I contribute to the collections process by generating and reviewing collection reports, assisting in the timely recovery of outstanding balances• Simple Appeals and Complicated A/R: I handle both simple appeals and complex accounts receivable, working diligently to resolve outstanding issues and maximize reimbursement• Rejections: I effectively address rejections, ensuring accurate billing and claim submission• Experienced in collaborating with insurance companies to resolve billing inquiries and secure timely payments• Committed to continuous professional development, actively participating in continuing education programs to stay updated on coding guidelines, insurance policies, and reimbursement methodologies

• Creating and coordinating content for various social media channels • Executing and helping develop creative and engaging social media content strategies• Creating influencer collaboration strategies for clients, suggesting brand match influencers, and working on influencer events• Community management and interacting with customers and other stakeholders via the client’s social media accounts• Researching social media trends and informing clients of changes that are relevant to the company’s marketing activities• Clients: Dijamant Način, Kengur, Planet of Plants, Idea Mercator S, Tempo del Caffe

Belgrade, Serbia

• Creating, organizing and running after school activity called “Jumping clay club“

Belgrade, Serbia

• Created and scheduled all social media posts across Instagram, Facebook, Pinterest • Photographing and editing photos of products • Developed social media strategy to increase sales • Running ads via Facebook Ad Manager• Connected over 15 influencers across social media platforms• Made successful collaborations with Serbian magazines like Elle Serbia and Lepota&Zdravlje• Actively contributed to the brand community by responding to direct messages and engaging with customer comments

Belgrade, Serbia

• Creating, organizing and running after school activity called “Jumping clay club“