Dillon Tan Email & Phone Number

Malaysia

Responsible for driving initiatives to identify and cultivate new market opportunities, conducting market research to analyze emerging trends, and implementing strategies for market penetration and brand visibility. Collaborates with cross-functional teams to develop innovative solutions that resonate with potential customers while establishing partnerships with key stakeholders to enhance reach and maximize revenue potential. Focuses on propelling growth by identifying and nurturing new business opportunities aligned with the company’s strategic vision.

Singapore

Managing a portfolio of accounts and serving as the primary point of contact for customers, building strong relationships and driving customer success. Responsible for providing account performance diagnosis and support to Alibaba.com's business clients, ensuring their needs are met promptly and efficiently. Working closely with cross-functional teams to resolve customer issues and ensure customer satisfaction, while proactively identifying opportunities to grow and expand the customer's business with Alibaba.com. Additionally, focusing on maintaining and increasing the client renewal rate and driving revenue growth for the Singapore region by developing and executing strategic plans.

Singapore

Managing and growing customer accounts, ensuring their business success in Alibaba.com's platform and satisfaction in services. Work closely with customers to understand their needs, identify opportunities for growth, and collaborate with cross-functional teams to deliver value and achieve mutual success. Additionally, drive revenue growth through upselling and cross-selling Alibaba's products and services while continuously evaluating and improving the customer experience. • Understand customer needs and provide tailored solutions to meet their business goals. • Proactively identify and mitigate account risks and issues. • Provide regular updates and reports to customer on account health and growth opportunities.

Singapore

Overseeing cross-functional operational processes and facilitates efficient collaboration among operations, marketing, finance, retail fulfillment teams, third-party logistics partners and vendors. Maintain efficient and effective day-to-day operational management across all E-Commerce processes and offers. This includes the online sales (developing and implementing strategies to increase online sales) and marketing activities (optimising the user experience) of the e-commerce business.

Singapore

Managed Government Quarantine Facility (GQF) Project.Ensure that every task that is being undertaken in the project is handled in collaboration with various other units outside the organisation. Creating and managing the company’s staff schedule, and also in allocating daily tasks to capable staff. • Manpower management of 300 - 400 officers.Scheduled training among operation departments to ensure that the entire operation team remained aligned with the corporate mission.

Singapore

Assist the head of security at Terminal 2 in computing operation data for the purpose of monitoring security activity at Changi Airport. Develops schedules for the team, assigns tasks, and monitors their progress to complete operations. • Manage teams of not more than 300 officers.Manage service and operation complaints, respond to feedback from airport passengers and other airport partners regarding operations issues. • Assisted Changi Airport Group (CAG) on Airport Service Quality (ASQ).

Singapore

Manage all indoor performance in the department through efficient coaching and monitoring. Organising workflow and ensuring that employees understand their duties or delegated tasks. Maintain and improve the efficiency of operational processes and key performance indicators (KPIs) for the team.

Bachelor'S Degree (Honours), Fintech

Advance Course, Backend Engineer

Diploma Of Education, Information Technology (It)