As the Director of Cybersecurity and Infrastructure, I lead a talented team responsible for ensuring the security, reliability, and scalability of our IT environment. My role focuses on driving impactful initiatives, including:• Enhancing Disaster Recovery: Migrating critical systems to Azure for cloud resilience while bolstering on-premises capabilities for legacy systems not suited for the cloud.• Modernizing the Environment: Leading efforts to remove deprecated systems and technologies, reducing technical debt and enhancing overall efficiency.• Driving Continuous Improvement: Implementing strategies to optimize processes and improve operational effectiveness across IT functions.• Establishing Standards and Best Practices: Defining and implementing guidelines to ensure consistency, reliability, and security across our technology landscape.• Strategic Planning: Developing multi-year improvement roadmaps aligned with industry best practices and security frameworks, ensuring a future-proof and secure infrastructure.

• Working with local bands providing Lighting and Sound production services and equipment.• Operated a Lighting & Sound business overseeing all aspects of operations including budget management, staff development, and client relations, while fostering a team of seven technicians.

• Led migration planning from Cisco Call Manager to a complex SaaS Contact Center and Teams PBX solution.• Managed Refresh Project, replacing Cisco with Juniper network infrastructure across four campuses.• Implemented efficient practices, reducing unnecessary work and improving IT automation.• Collaborated with cross-functional teams to enhance RTO/RPO capabilities.• Streamlined Domain Purchase Process and redesigned NTP for improved efficiency.• Provided support for Mainframe migration from on-premises to hosted partner.• Actively participated in IT Advisory Group.

• Developed a Technology Roadmap aligned with the business vision.• Evaluated and implemented new technologies to enhance IT capabilities.• Designed and led the Azure adoption and cloud transition plan.• Identified opportunities for improving disaster recovery and increasing SLA effectiveness.• Conducted Lunch-n-Learns to provide training on key topics and promote knowledge sharing.• Collaborated on IT policy/procedure changes, emphasizing CIS-based controls.• Provided consultation on continuous improvement opportunities, focusing on LEAN principles and waste reduction.• Actively participated in the Change Management Committee.

• Enhanced control maturity by implementing a CIS Security Control strategy.• Streamlined and updated the Role Based Identity Management process.• Implemented waste reduction initiatives in IT processes, including onboarding and terminations.• Led the reorganization of Active Directory for improved efficiency and security.• Introduced automation concepts, highlighting the benefits of PowerShell.• Conducted security risk assessments in the Azure environment, identifying and mitigating potential vulnerabilities.• Collaborated with the Application Development team to integrate secure code testing practices.

• Provided consultation across teams to ensure new and upgraded applications met minimum viable security requirements.• Strengthened Project Tollgate processes to include architecture and security reviews.• Established an IT Six Sigma Black Belt team to address "Priority 1" problems, ensuring root cause identification and implementing preventive controls.• Mentored IT associates new to Information Security and provided training sessions on industry best practices and emerging security threats to foster a culture of awareness and preparedness.• Served as the go-to advisor for senior leadership during critical incidents, leveraging expertise to provide timely guidance and recommendations.

• Innovated and automated audit evidence scripts, reducing manual tasks and improving efficiency.• Introduced new IT security tools to enhance the overall security posture.• Developed a comprehensive "Deployment Guide" outlining FAR, CSF, and DFARS control baselines.

• Upgraded and modernized the Certificate PKI Environment to adhere to current standards.• Oversaw and maintained Tenable LCE (SIEM), Nessus, and Security Center.

• Led the successful consolidation of Exchange 2003/2007 into Exchange 2010.• Managed and maintained Active Directory as an Enterprise Administrator.• Implemented PowerShell automation to replace outdated VB Scripts.

• Provided expert guidance to local businesses, delivering tailored IT solutions to meet their specific needs.• Installed, supported, and performed backups for VMware ESX environments.• Designed network topologies for multi-site clients, leveraging Cisco and HP technologies.• Consolidated Multi-Forest/Multi-Domain Active Directory environments for improved efficiency and management.• Successfully planned and executed multiple upgrades from Exchange 2003 to 2010.• Managed end-to-end IT projects, from design to training and support handoff.

• Enhanced network design to achieve consolidated management, higher availability, increased security, and improved monitoring capabilities.• Led the creation of a new data center within a new building, centralizing IT operations and mitigating potential outages from external environmental conditions.• Implemented server virtualization using VMware ESX technology.• Migrated the digital phone system to Cisco Call Manager for improved functionality and efficiency.• Conducted system controls audits to ensure compliance with financial regulations.• Reviewed partner SAS 70 reports for vendor evaluation and risk assessment.• Provided IT improvement recommendations to the Board of Directors.• Developed and implemented comprehensive Disaster Recovery and Business Continuity Plans to minimize downtime and data loss in the event of a system failure.• Managed the IT Risk Management program to identify and mitigate potential risks.

• Provided dedicated support to three Harley-Davidson dealerships, ensuring their IT needs were met effectively.• Oversaw all IT aspects including network, systems, and peripherals.• Led server conversion projects, successfully transitioning from Windows NT to 2000 and from 2000 to 2003.• Proposed and executed the replacement of the digital phone system for improved communication efficiency.• Conducted external penetration tests, identified vulnerabilities, and implemented necessary remediations.• Designed a comprehensive backup plan, incorporating critical performance tunings for enhanced data availability.• Developed a custom "Vehicle Management System" application to streamline process tracking.

• Started as an inbound sales representative for Hewlett-Packard, handling customer inquiries, sales, and customer service for a wide range of technology products.• Achieved top sales performance by volume and revenue per minute for four out of the seven months on the H-P team.• Promoted to work for Cisco Systems, responsible for contacting established customers to renew their hardware support services.• Managed customer relationships across eight states on the East Coast and later expanded to overseeing 19 states in the New England, Mid-Atlantic, and Southeast regions, including key partnerships.• Solely maintained and updated the extensive intranet website used by over 200 Cisco/Convergys employees.• Led employee training sessions on Microsoft Excel and Word, improving employee productivity through enhanced data analysis and document management skills.

• Provided customer assistance and guidance on electronics products.• Conducted training sessions for associates on new technology and RadioShack products to enhance their product knowledge and customer service skills.• Promoted to a supervisor role within three months, responsible for register management and store closing procedures.• Started as a part-time employee and transitioned to full-time from December 2000 to January 2002.

• Installed Toshiba telecommunication systems at client sites, ensuring proper setup and functionality.• Installed and maintained twisted pair and coax cabling in compliance with industry standards.• Provided expert consultation to clients on adds, changes, and upgrades, ensuring project timelines were met.• Demonstrated and trained clients on new features and technologies for effective utilization.• Designed and developed the company website, creating a professional online presence.• Assisted in the design and implementation of a network infrastructure, establishing a VPN connection with a sister office in another city.