Todd Dorschner Email & Phone Number

Appleton, Wisconsin, US

• As the Director of Cybersecurity and Infrastructure, I lead a talented team responsible for ensuring the security, reliability, and scalability of our IT environment. My role focuses on driving impactful initiatives.
• Enhancing Disaster Recovery: Migrating critical systems to Azure for cloud resilience while bolstering on-premises capabilities for legacy systems not suited for the cloud.
• Modernizing the Environment: Leading efforts to remove deprecated systems and technologies, reducing technical debt and enhancing overall efficiency.
• Driving Continuous Improvement: Implementing strategies to optimize processes and improve operational effectiveness across IT functions.
• Establishing Standards and Best Practices: Defining and implementing guidelines to ensure consistency, reliability, and security across our technology landscape.
• Strategic Planning: Developing multi-year improvement roadmaps aligned with industry best practices and security frameworks, ensuring a future-proof and secure infrastructure.

• Working with local bands providing Lighting and Sound production services and equipment.
• Operated a Lighting & Sound business overseeing all aspects of operations including budget management, staff development, and client relations, while fostering a team of seven technicians.

West Bend, WI, US

• Led migration planning from Cisco Call Manager to a complex SaaS Contact Center and Teams PBX solution.
• Managed Refresh Project, replacing Cisco with Juniper network infrastructure across four campuses.
• Implemented efficient practices, reducing unnecessary work and improving IT automation.
• Collaborated with cross-functional teams to enhance RTO/RPO capabilities.
• Streamlined Domain Purchase Process and redesigned NTP for improved efficiency.
• Provided support for Mainframe migration from on-premises to hosted partner.

Neenah, WI, US

• Developed a Technology Roadmap aligned with the business vision.
• Evaluated and implemented new technologies to enhance IT capabilities.
• Designed and led the Azure adoption and cloud transition plan.
• Identified opportunities for improving disaster recovery and increasing SLA effectiveness.
• Conducted Lunch-n-Learns to provide training on key topics and promote knowledge sharing.
• Collaborated on IT policy/procedure changes, emphasizing CIS-based controls.

Merrill, WI, US

• Enhanced control maturity by implementing a CIS Security Control strategy.
• Streamlined and updated the Role Based Identity Management process.
• Implemented waste reduction initiatives in IT processes, including onboarding and terminations.
• Led the reorganization of Active Directory for improved efficiency and security.
• Introduced automation concepts, highlighting the benefits of PowerShell.
• Conducted security risk assessments in the Azure environment, identifying and mitigating potential vulnerabilities.

Neenah, WI, US

• Provided consultation across teams to ensure new and upgraded applications met minimum viable security requirements.
• Strengthened Project Tollgate processes to include architecture and security reviews.
• Established an IT Six Sigma Black Belt team to address "Priority 1" problems, ensuring root cause identification and implementing preventive controls.
• Mentored IT associates new to Information Security and provided training sessions on industry best practices and emerging security threats to foster a culture of awareness and preparedness.
• Served as the go-to advisor for senior leadership during critical incidents, leveraging expertise to provide timely guidance and recommendations.

Neenah, WI, US

• Innovated and automated audit evidence scripts, reducing manual tasks and improving efficiency.
• Introduced new IT security tools to enhance the overall security posture.
• Developed a comprehensive "Deployment Guide" outlining FAR, CSF, and DFARS control baselines.

Neenah, WI, US

• Upgraded and modernized the Certificate PKI Environment to adhere to current standards.
• Oversaw and maintained Tenable LCE (SIEM), Nessus, and Security Center.

Neenah, WI, US

• Led the successful consolidation of Exchange 2003/2007 into Exchange 2010.
• Managed and maintained Active Directory as an Enterprise Administrator.
• Implemented PowerShell automation to replace outdated VB Scripts.

Green Bay, Wisconsin, US

• Provided expert guidance to local businesses, delivering tailored IT solutions to meet their specific needs.
• Installed, supported, and performed backups for VMware ESX environments.
• Designed network topologies for multi-site clients, leveraging Cisco and HP technologies.
• Consolidated Multi-Forest/Multi-Domain Active Directory environments for improved efficiency and management.
• Successfully planned and executed multiple upgrades from Exchange 2003 to 2010.
• Managed end-to-end IT projects, from design to training and support handoff.

Manitowoc, Wisconsin, US

• Enhanced network design to achieve consolidated management, higher availability, increased security, and improved monitoring capabilities.
• Led the creation of a new data center within a new building, centralizing IT operations and mitigating potential outages from external environmental conditions.
• Implemented server virtualization using VMware ESX technology.
• Migrated the digital phone system to Cisco Call Manager for improved functionality and efficiency.
• Conducted system controls audits to ensure compliance with financial regulations.
• Reviewed partner SAS 70 reports for vendor evaluation and risk assessment.

• Provided dedicated support to three Harley-Davidson dealerships, ensuring their IT needs were met effectively.
• Oversaw all IT aspects including network, systems, and peripherals.
• Led server conversion projects, successfully transitioning from Windows NT to 2000 and from 2000 to 2003.
• Proposed and executed the replacement of the digital phone system for improved communication efficiency.
• Conducted external penetration tests, identified vulnerabilities, and implemented necessary remediations.
• Designed a comprehensive backup plan, incorporating critical performance tunings for enhanced data availability.

• Started as an inbound sales representative for Hewlett-Packard, handling customer inquiries, sales, and customer service for a wide range of technology products.
• Achieved top sales performance by volume and revenue per minute for four out of the seven months on the H-P team.
• Promoted to work for Cisco Systems, responsible for contacting established customers to renew their hardware support services.
• Managed customer relationships across eight states on the East Coast and later expanded to overseeing 19 states in the New England, Mid-Atlantic, and Southeast regions, including key partnerships.
• Solely maintained and updated the extensive intranet website used by over 200 Cisco/Convergys employees.
• Led employee training sessions on Microsoft Excel and Word, improving employee productivity through enhanced data analysis and document management skills.

• Provided customer assistance and guidance on electronics products.
• Conducted training sessions for associates on new technology and RadioShack products to enhance their product knowledge and customer service skills.
• Promoted to a supervisor role within three months, responsible for register management and store closing procedures.
• Started as a part-time employee and transitioned to full-time from December 2000 to January 2002.

• Installed Toshiba telecommunication systems at client sites, ensuring proper setup and functionality.
• Installed and maintained twisted pair and coax cabling in compliance with industry standards.
• Provided expert consultation to clients on adds, changes, and upgrades, ensuring project timelines were met.
• Demonstrated and trained clients on new features and technologies for effective utilization.
• Designed and developed the company website, creating a professional online presence.
• Assisted in the design and implementation of a network infrastructure, establishing a VPN connection with a sister office in another city.

Associate Of Arts And Sciences - Aas, Network Specialist

Computer Information Technology