Timothy Frazier Email & Phone Number

Sparrows Point, Md, Us

Baltimore, Maryland Area

- Utilize and manage VMWare ESXi platform to administrate virtual server environment consisting of Linux and Windows based operating systems.- Manage OS and disk imaging deployment via System Center Configuration Manager- Administer system backups via Veeam Backup & Replication- Utilize Rapid7 Vulnerability Management to mitigate vulnerabilities minimalizing risk on devices.

Hunt Valley, Md

- Maintain and administer the local area network and related computing environments: • Windows OS devices (desktop / servers) • Networking devices and network attached devices (printers and storage)- Recommend changes to improve systems and configurations as well as determine hardware or software requirements related to such changes.- Manage OS and disk imaging deployment via Windows Deployment Services.- Leverage Amazon Web Services’ cloud technology to incorporate a hybrid cloud infrastructure.- Utilize VMWare product to maintain a healthy and stable virtual server environment.- Provide enhanced system security with Sophos’ UTM firewall and Sophos Central.- Conduct monthly phishing campaigns using Sophos Phish Threat to raise user awareness of email-based threats.- Analyze monthly Nessus reports and address found CVEs with the appropriate actions.- Utilize Commvault Backup and Recovery to maintain a 3-2-1 data protection strategy.

Timonium

- Diagnose, troubleshoot, and resolve hardware and software related issues including • Dealer Management and Customer Relationship Management Software • Local and network printers • Virus/Adware Removal • Outlook and Outlook Web App- Utilize active directory and exchange to for new user account creations or terminations.- Configure and manage local and roaming profiles with folder redirection to ensure best user experience.- Perform data backups when user data is lost or corrupted via StoreGrid- Manage and trouble shoot Cisco phone utilizing Cisco Unified Communications Manager.- Document and update all customer correspondences or relevant internal information via AutoTask.

- Utilizer Remedy ticketing system to document problems including diagnostic results, multiple product correlations, escalations, and repair performance information.- Review and monitor troubleshooting systems to identify existing issues- Analyze diagnostic tools and report information to direct fix organizations/personnel to most likely source of plant problems.- Prioritizes all tickets requiring additional attention such as incomplete tasks, schedule maintenance's, and escalated customer issues.- Manage communications throughout the resolution process with customers, field staff, and any internal staff.

- Maintain daily/weekly reports and paperwork of the Geek Squad Precinct.- Utilize company ticket system to track and monitor client repairs to manage 20-25 new/existing tickets each day.- Troubleshoot and repair client units which include Laptops / Desktops / Tablets / Mobile phones; Operating systems such as Microsoft Windows XP, Vista, 7, 8 / OS X / Android OS / iOS; and problems that include Virus's / Computer Hardware / Monitors / Printers- Assist client with questions in store and over the phone.- Educate clients about their newly purchased technologies.

• Process incoming and out going merchandise.• Maintain organization and display of products throughout the store.• Audit prices throughout the store on a weekly basis.

- Utilize company point of sale system to ring up customers.- Product knowledge includes Dell, HP, Toshiba, Gateway, Sony, and Lenovo.- Assist customers with questions regarding Laptops / Desktops / Tablets /Routers / Networking / External Peripherals

Computer Science With A Computer Security Track

Selected Courses: • Cryptography • Information System Security • Operating System Security • Network Security • Application Security

Education record

Attended for General Studies with a focus in Computer Science