Tracey Owens-Whitfield Email & Phone Number

Chicago, IL, US

- Provide leadership by developing and establishing outreach, engagement, and community relation strategies to encourage and promote family engagement within the school community- Organize monthly meetings in collaboration with counseling staff and youth guidance to provide parents and families opportunities to develop positive experiences- Manage the.

- Provided implementation of program restructuring, continual maintenance and growth for maximum programmatic efficiency- Provided leadership to program staff and established professional relationships with service provider- Prepared programmatic reports, fiscal management and community/Faith based outreach, supervision of staff and supervision of program.

Chicago, Illinois, United States

- Direct and oversee the development, implementation, and ongoing evaluation of all workshops serving as principal contact and trainer for over 20 Chicago Public Schools and One Summer Chicago- Lead programming for participating youth, working directly with attending students managing curriculum, budget and payroll- Facilitate team meetings of Restorative.

Chicago, Illinois, United States

- Rotational school assistant covering for roles such as Office Assistant, Recess Supervisor, Teacher’s Assistant for K-6 and Diverse Learners, Kindergarten Assistant, After School Academic Enrichment and Out of School Educator- Technology Coordinator(2015/2016) for grades Pre-K-6- Lead virtual teacher’s assistant for benchmark 3rd grade classroom for 20+.

- Site supervisor at Woodlawn Community School responsible for managing enrollment, staff, and attendance of After School programs- Manager of staff documentation such as payroll, activity and student reports, and communications with parents- Leader of parent/staff/school communications on daily and weekly basis throughout duration of school year - Student.

Tinley Park, Illinois, United States

Chicago, Illinois, United States

- Supervised staff of 12 including 10 Case Managers and program volunteers while managing 250+ CHA families- Created resource and referral networks and implemented a Conflict Resolution Program for Staff and Clients, cultivating a Safe Space/non-Violent Culture- Trained Agency staff on case management/documentation, High Efficacy Client interaction and.

Skokie, Illinois, United States

- Operated multi-line switchboard and resolved customer service and product matters/inquiries.- Store lead for customers for in-store shopping experience providing product information to customers as well as fulfilling client phone product orders.- Lead personal shopper for in-person patrons and client-based customers providing ad hoc and white glove service

- Provided high quality customer service and safety measures to passengers based on market specification and their individual need including but not limited to enroute cabin service and/or ground cabin service to delayed or canceled passengers.- Read, interpret, demonstrate and provide safety briefings to passengers while communicating and ensuring.