Connect with me: tim (at) dowlingweb.com I am a visionary and passionate technology executive with a broad technical background who transforms IT into an efficient offering with secure enterprise-wide infrastructure. I’m also a business growth expert who scales companies while optimizing IT cost structure. I have also partnered with various private, public and state businesses offering executive level consultations and engagements covering overall IT leadership and governance to industry specific security initiatives.I am currently at Humana leading their enterprise telecommunication platforms consisting of 60k plus end users located across 57 domestic locations, as well as supporting external BPO partners and Contact Center technology operations.At Advanced Call Center Technologies, I realized greater than $10M in efficiency gains by executing improvements to the call center. I also supported organizational sales growth of 100% while maintaining IT costs. I led multiple cybersecurity and data protection initiatives to ensure company and client safety.While at AssuraMed, I reduced costs and enabled organizational growth by scaling technology and leading the opening of additional facilities. What sets me apart is that I have strong business acumen coupled with deep technical expertise - I develop efficient and effective technology solutions to whatever challenge I am presented with. I’m a motivational supervisor with an engaging presence who leads by example and shares the corporate vision, and acts as a trusted advisor to the executive team.Key Competencies: ► Technology: Cybersecurity and Planning | Sales & BPO/Call Center Technology | ERP Implementations & Upgrades | Cloud Services and Migration |Application Development & Deployment |Data and & Voice Infrastructure | Data Center Planning |Technical Documentation | Systems Integration & Deployment | Business Continuity Planning | Disaster Recovery | Best Practice Methodologies | Remote Worker Technology | Technology Scaling | IVR & Predictive Dialing Systems | Cloud Services and Migration► Sales & Operations: Offshore & Vendor Agreements | Cost Reductions | Workforce Optimization | Reporting► Leadership: Strategic Planning & Vision | Team Development | SAFe Agile | Profit & Loss | Project Management | Policy & Procedure Development | Budgeting | Relationship Management | Employee Development | Coaching & Mentoring
Listed skills include Vendor Management, Leadership, Process Improvement, Security, and 49 others.