Timothy Dowling
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Timothy Dowling Email & Phone Number

Chief Information Officer at McCarthy, Burgess & Wolff
Location: Hudson, Ohio, United States 9 work roles 2 schools
1 work email found @humana.com 6 phones found area 423, 610, and 866 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 6 phones

Work email t****@humana.com
Direct phone (423) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Chief Information Officer
Location
Hudson, Ohio, United States

Who is Timothy Dowling? Overview

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Quick answer

Timothy Dowling is listed as Chief Information Officer at McCarthy, Burgess & Wolff, based in Hudson, Ohio, United States. AeroLeads shows a work email signal at humana.com, phone signal with area code 423, 610, 866, and a matched LinkedIn profile for Timothy Dowling.

Timothy Dowling previously worked as Director, Telecom & Contact Center Technology at Humana and Chief Information Officer at Advanced Call Center Technologies. Timothy Dowling holds Bachelor'S Of Science, Cybersecurity from Franklin University.

Company email context

Email format at McCarthy, Burgess & Wolff

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*@humana.com
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AeroLeads found 1 current-domain work email signal for Timothy Dowling. Compare company email patterns before reaching out.

Profile bio

About Timothy Dowling

Connect with me: tim (at) dowlingweb.com I am a visionary and passionate technology executive with a broad technical background who transforms IT into an efficient offering with secure enterprise-wide infrastructure. I’m also a business growth expert who scales companies while optimizing IT cost structure. I have also partnered with various private, public and state businesses offering executive level consultations and engagements covering overall IT leadership and governance to industry specific security initiatives.I am currently at Humana leading their enterprise telecommunication platforms consisting of 60k plus end users located across 57 domestic locations, as well as supporting external BPO partners and Contact Center technology operations.At Advanced Call Center Technologies, I realized greater than $10M in efficiency gains by executing improvements to the call center. I also supported organizational sales growth of 100% while maintaining IT costs. I led multiple cybersecurity and data protection initiatives to ensure company and client safety.While at AssuraMed, I reduced costs and enabled organizational growth by scaling technology and leading the opening of additional facilities. What sets me apart is that I have strong business acumen coupled with deep technical expertise - I develop efficient and effective technology solutions to whatever challenge I am presented with. I’m a motivational supervisor with an engaging presence who leads by example and shares the corporate vision, and acts as a trusted advisor to the executive team.Key Competencies: ► Technology: Cybersecurity and Planning | Sales & BPO/Call Center Technology | ERP Implementations & Upgrades | Cloud Services and Migration |Application Development & Deployment |Data and & Voice Infrastructure | Data Center Planning |Technical Documentation | Systems Integration & Deployment | Business Continuity Planning | Disaster Recovery | Best Practice Methodologies | Remote Worker Technology | Technology Scaling | IVR & Predictive Dialing Systems | Cloud Services and Migration► Sales & Operations: Offshore & Vendor Agreements | Cost Reductions | Workforce Optimization | Reporting► Leadership: Strategic Planning & Vision | Team Development | SAFe Agile | Profit & Loss | Project Management | Policy & Procedure Development | Budgeting | Relationship Management | Employee Development | Coaching & Mentoring

Listed skills include Vendor Management, Leadership, Process Improvement, Security, and 49 others.

Current workplace

Timothy Dowling's current company

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McCarthy, Burgess & Wolff
Mccarthy, Burgess & Wolff
Chief Information Officer
AeroLeads page
9 roles · 31 years

Timothy Dowling work experience

A career timeline built from the work history available for this profile.

Chief Information Officer

Current

Bedford Heights, Ohio, US

MB&W has grown to be one of the largest collection agencies in the U.S., having collected more than $1 Billion for our clients over the last decade. Our drive and exceptional personnel, along with proven strategies and technologies, have increased portfolio liquidations and brought peace of mind to our clientele.

Apr 2024 - Present

Director, Telecom & Contact Center Technology

Louisville, Kentucky, US

  • The principal Technology Leader for the enterprise telephony technology platform, overseeing end-to-end integration, operations and support of the telephony and contact center components supporting the effective and.
  • Transitioned team into SAFe Agile way of working, aligning cross-functional teams around a product-based model, reducing time to implement by 30%, while driving business value.
  • Instituted a program of modernization by migrating from single channel On-Premises solution to Genesys cloud-based Omnichannel SaaS, achieving overall net savings of $43M after three years across all channels.
  • Performed BPO validation and assessments against stated SLAs and provided requirements, ensuring protection of Humana member experience; developed BPO onboarding processes, conducting joint business / BPO reviews.
  • Drove business decisions through enhanced analytics via creation of real time monitoring, operational and performance dashboards, and reporting through aggregation of disparate data sources.
  • Enhanced ticket ingestion and triage process to accelerate troubleshooting and root cause research, minimizing impacts.
Apr 2020 - Mar 2024

Chief Information Officer

Berwyn, PA, US

  • Privately held provider of outsourced business processes with 15 locations and 7,000+ employees, with clients including Fortune 25 organizations.Led the information technology team with 80+ members supporting 7000+.
  • Offshore Agreements
  • Vendor Management
  • Data/Voice Infrastructures
  • Strategic Planning
  • Team Development
Jan 2013 - Jul 2019

Director Of Technology & Infrastructure

Twinsburg, OH, US

Provider of home-delivered, disposable medical supplies with nine locations and 1,200 employees. Recruited to lead 25 direct reports to drive operational excellence across support groups, while reducing costs for medical sales facility. Led technical direction and vision for IT and contact center teams.► Reduced labor costs $400K annually by planning and.

Jun 2011 - Jan 2013

Vice President Information Technology

Berwyn, PA, US

Privately held provider of outsourced business processes with 8 locations and 4,000+ employees. Provided operational planning, vendor/client contract negotiations, software/hardware procurement planning, IT compliance, and technical documentation. Oversaw three director-level reports with 60 indirect reports in support of 4,000 corporate users. Led.

Apr 2007 - Jun 2011

Director, Enterprise Systems & Support

US

  • Supplier of lawn care and golf course products with 342 locations and 1,100 employees.; acquired by John Deere.Managed daily IT operations including networking, ERP support, help desk and call center. Evaluated new.
  • AS400, PBX and Network Operations
  • Support Operations
  • Help Desk Operations & Call Center
  • Hardware and Software Procurement
  • Hardware and Software Installation & Conversions
Jun 2002 - Apr 2007

Network Manager

Orius Corporation
2001 - 2002 ~1 yr

Corporate Systems Administrator

Houston, Texas, US

1999 - 2001 ~2 yrs

Systems Administrator | Network Analyst

Dublin, Ireland, IE

1995 - 1999 ~4 yrs
2 education records

Timothy Dowling education

Bachelor'S Of Science, Cybersecurity

Franklin University

Bachelor Of Science - Bs, Cyber/Computer Forensics And Counterterrorism

Franklin University
FAQ

Frequently asked questions about Timothy Dowling

Quick answers generated from the profile data available on this page.

What company does Timothy Dowling work for?

Timothy Dowling works for McCarthy, Burgess & Wolff.

What is Timothy Dowling's role at McCarthy, Burgess & Wolff?

Timothy Dowling is listed as Chief Information Officer at McCarthy, Burgess & Wolff.

What is Timothy Dowling's email address?

AeroLeads has found 1 work email signal at @humana.com for Timothy Dowling at McCarthy, Burgess & Wolff.

What is Timothy Dowling's phone number?

AeroLeads has found 6 phone signal(s) with area code 423, 610, 866 for Timothy Dowling at McCarthy, Burgess & Wolff.

Where is Timothy Dowling based?

Timothy Dowling is based in Hudson, Ohio, United States while working with McCarthy, Burgess & Wolff.

What companies has Timothy Dowling worked for?

Timothy Dowling has worked for Mccarthy, Burgess & Wolff, Humana, Advanced Call Center Technologies, Assuramed, and Lesco, Inc.

How can I contact Timothy Dowling?

You can use AeroLeads to view verified contact signals for Timothy Dowling at McCarthy, Burgess & Wolff, including work email, phone, and LinkedIn data when available.

What schools did Timothy Dowling attend?

Timothy Dowling holds Bachelor'S Of Science, Cybersecurity from Franklin University.

What skills is Timothy Dowling known for?

Timothy Dowling is listed with skills including Vendor Management, Leadership, Process Improvement, Security, Management, Crm, Project Management, and Networking.

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