Head Of Client Success
CurrentDigital Envoy leads IP geolocation, proxy detection, and device intelligence, empowering global organizations to enhance advertising targeting, spend verification, risk mitigation, and digital media optimizations.-Lead 5-person CSM team to achieve 92% gross retention rate, surpassing industry benchmarks through strategic leadership, team management, and account oversight for top-tier clients in advertising, security, and analytics.Generate $1.9 million in 2024 expansion revenue as individual contributor, driving client advocacy and strategic account growth through proactive planning, gap analysis, mid-cycle business reviews, and value-driven renewals.Spearhead 400% annual contract value growth to $500K, exceeding 2x product revenue forecasts by leveraging executive feedback and data-driven business case internally to reallocate engineering resources.Secure multiple six-figure multi-year renewals with top-tier U.S. and international digital marketing clients focused on advertising targeting, spend verification, and risk mitigation leveraging geolocation software and data insights. Reduce client time-to-value by 20% through authoring client success playbooks, templated communications, and enhanced reporting, boosting internal collaboration with sales and team morale.Foster ‘data-for-good’ initiative growth through effective client liaison, partnership development, and technical management efforts resulting in viral press coverage and scholarly literature inclusion with academic institutions.Empower team members with one-on-one coaching and experiential learning, enhancing their strengths and resulting in consistent positive feedback from internal & external executives across sales, marketing, product, and engineering.
