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Terrell Robinson Email & Phone Number

Talent Acquisition Specialist at Hilton Grand Vacations | Call Center Operations at Hilton Grand Vacations
Location: Las Vegas, Nevada, United States 13 work roles 1 school
1 work email found @glassusa.com 5 phones found area 404, 770, 678, 832, and 800 LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

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Current company
Role
Talent Acquisition Specialist at Hilton Grand Vacations | Call Center Operations
Location
Las Vegas, Nevada, United States

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Terrell Robinson is listed as Talent Acquisition Specialist at Hilton Grand Vacations | Call Center Operations at Hilton Grand Vacations, based in Las Vegas, Nevada, United States. AeroLeads shows a work email signal at glassusa.com, phone signal with area code 404, 770, 678, 832, 800, and a matched LinkedIn profile for Terrell Robinson.

Terrell Robinson previously worked as Talent Acquisition Specialist at Hilton Grand Vacations and Call Center Manager at Glass America. Terrell Robinson holds High School Diploma, College Prep Diploma from Stone Mountain High School.

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{first_initial}{last}@glassusa.com
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Profile bio

About Terrell Robinson

Leading Talent Acquisition at Hilton Grand Vacations, my expertise lies in streamlining high-volume recruitment processes and fostering top talent pipelines for Call Center Operations. With a proven track record in volume hiring, my role involves a strategic blend of sourcing, interviewing, and onboarding, ensuring that we meet the dynamic needs of the organization with efficiency and agility.Previously, as a Call Center Manager, I honed my skills in training and motivating teams to excel in customer service. This experience is integral to my current position, where I apply my knowledge to enhance our recruitment practices and support our commitment to service excellence. By leveraging key performance indicators and implementing best practices, our team consistently achieves outstanding results in talent acquisition and operational success.

Listed skills include Surveillance, Asset Protection, Loss Prevention, Physical Security, and 22 others.

Current workplace

Terrell Robinson's current company

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Hilton Grand Vacations
Hilton Grand Vacations
Talent Acquisition Specialist at Hilton Grand Vacations | Call Center Operations
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13 roles

Terrell Robinson work experience

A career timeline built from the work history available for this profile.

Talent Acquisition Specialist

Current

Orlando, Fl, Us

The Talent Acquisition Specialist performs all aspects of the recruitment and selection process for our Call Center Operations. They manage a variety of specialty recruitment systems to ensure that the company attracts and selects top talent to join our team. This position is instrumental in establishing effective recruitment pipelines that access top-level talent while delivering timely and effective hiring outcomes that meet the needs of the organization. Responsibilities:Perform full life-cycle recruiting activities in a volume hiring setting (posting, sourcing, qualifying, interviewing, selecting, making offers, initiating onboarding, etc.) Handle a diverse requisition load of volume roles with assigned start dates as well as salaried or professional positions. Use all available selection tools and maintain compliance with our selection processes and policies. Drive an engaging candidate experience throughout all touchpoints of the recruiting process. Drive the recruitment process so that candidate decisions are made in a timely manner.Proactively source, network, and market our job opportunities locally to build robust pipelines and sell the advantages of working for Hilton Grand Vacations as an employer of choice. Set and deploy recruiting strategies that grow passive and diverse sets of candidates. Engage in activities that grow employee referrals and internal candidate pools.Create engaging candidate marketing materials and messaging (job postings, candidate correspondence) to connect with target profiles and convert to candidates. Attend community and/or diversity organizations, colleges, and local employment-driven events and job fairs for the purpose of promoting our company brand. Attend both in person and virtually as applicable. Build strong partnerships and collaboration with hiring leadership and HR Business Partner teams.

Sep 2024 - Present

Call Center Manager

Chicago, Illinois, Us

Call Center Managers help train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients. They assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult calls.Identifying operational issues and suggesting possible improvements.Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.Preparing reports and analyzing data to assist management as they determine call center goals.Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Jul 2022 - Sep 2024

Call Center Supervisor

Westwood, Ma, Us

Customer Service Supervisor responds to phone calls or emails and resolves to all non-technical service requests of the customers. The Customer Service Supervisor job duties will include responding and resolving escalated issues from customers, monitoring daily workflow, ensuring correct procedures are adhered, identifying system improvements, workflow improvements, and enhancing team efficiency. The customer service Supervisor also needs to coach and assist the less experienced team members and assist the managers in scheduling works.Additional Duties:* Ensuring daily execution of chat and social media playbooks and meeting all operating standards.* Coaching, training, and demonstrating service, quality, and operational standards to the team.* Supporting the team member development and performance by training and providing.* Engaging the team members to work toward achieving store goals and targets.* Support recruiting and hiring efforts of high caliber, customer-focused team members.* Partnering with individual team members to develop skills in a specific area.* Create ensuring that team member responsibilities were defined and understood.* Ensuring the deliverables were within budget, on schedule, and of superior quality.* Planning, coordinating and controlling the daily operations of the organization.* Managing the technical and operational responsibilities of the WMS for our clients customers. * Configuring the Warehouse Management System which includes creating of data points, policy creations, gathering and writing reports, etc. *Responsible for interfacing with customer, helping to route troubleshooting issues, gathering technical requirements and writing SQL reports. *Works hand-in-hand with the technical team to ensure best practices and make sure the system is running smoothly for the customer.

Feb 2021 - Jul 2022

Google Data Center Customer Service Clerk Ii

Greenwich, Ct, Us

- Process orders and maintain inventory in a - Warehouse Management System (WMS)- Perform data entry tasks- Research and correct transaction errors- Ensuring daily execution of chat and social media playbooks and meeting all operating standards.- Supporting the team member development and performance by training and providing.- Engaging team members to work toward achieving store goals and targets.- Create ensuring that team member responsibilities were defined and understood.- Assist in planning, coordinating and controlling the daily operations of the organization.- Managing the technical and operational responsibilities of the WMS for our clients customers. - Configuring the Warehouse Management System which includes creating of data points, policy creations, gathering and writing reports, etc. - Responsible for interfacing with customer, helping to route troubleshooting issues, gathering technical requirements and writing SQL reports. *Works hand-in-hand with the technical team to ensure best practices and make sure the system is running smoothly for the customer. - Handle domestic and international shipping documents- Load and unload material using hand trucks, forklifts, hoists, conveyors, etc.- Ensure packaging, routing and systems work is completed quickly and accurately - Participate in and direct team in the Lean warehousing system on the floor - Complete tasks by following established procedures - Ensure all work is performed in a safe manner (Safety Team Member)- Participate in stand-up activities with cross-functional teams

Jun 2019 - Feb 2021

Security Operations Manager

Atlanta, Ga, Us

Develop and implement security policies, protocols and procedures. Control budgets for security operations and monitor expenses. Recruit, train and supervise security officers and guards. Attend meetings with other managers to determine operational needs. Plan and coordinate security operations for specific events. Coordinate staff when responding to emergencies and alarms. Review reports on incidents and breaches. Investigate and resolve issues. Create reports for management on security status. Analyze data to form proposals for improvements (e.g. implementation of new technology).* Ensuring daily execution of chat and social media playbooks and meeting all operating standards.* Coaching, training, and demonstrating service, quality, and operational standards to the team.* Supporting the team member development and performance by training and providing.* Engaging the team members to work toward achieving store goals and targets.* Support recruiting and hiring efforts of high caliber, customer-focused team members.* Partnering with individual team members to develop skills in a specific area.* Ensuring the deliverables were within budget, on schedule, and of superior quality.* Planning, coordinating and controlling the daily operations of the organization.* Managing the technical and operational responsibilities of the WMS Security for our clients customers. * Configuring the Warehouse Management System which includes creating of data points, policy creations, gathering and writing reports, etc. *Responsible for interfacing with customer, helping to route troubleshooting issues, gathering technical requirements and writing SQL Security reports. *Works hand-in-hand with the technical and physical team to ensure best practices and make sure the system is running smoothly for the customer.

Apr 2018 - Jun 2019

Director Of Security

Chattanooga, Tn, Us

Premier Plaza is a two-building, 316,734 square foot Class A office complex in Atlanta’s Central Perimeter, Sandy Springs.The Security Director position plans, directs and coordinates activities relating to the protection, safeguarding and security of company assets, employees, invitees and others; ensures that established goals and objectives are accomplished with prescribed priorities, time limitations and with fiscal responsibilities; advises, makes recommendations, assists in the formulation of goals and objectives; designs, implements and monitors security policies, procedures and programs; complies with federal, state and local legal regulations; and exercises independent judgment in the course of carrying out overall responsibilities and other activities.Plans, examines, analyzes, evaluates and supervises security operations, inclusive of physical security assets and security personnel. Prepares reports and records for management team. Evaluates current procedures, practices and precedents for accomplishing activities and functions relative to security. Identifies and resolves security related problems. Coordinates activities within security area. Prepares periodic budget estimate and reports. Orders supplies and equipment as needed.Develops preventative security programs, including the supervision of security personnel. Performs audits of security related performance and conducts physical surveys of premise security, including security equipment condition. Conducts, supervises and prepares reports relating to internal investigations of any losses or violations of Walden Security regulations, policies and procedures; develops, implements and manages security training. Assists in preparation of emergency management and contingency planning.This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

May 2017 - Apr 2018

Security Supervisor

Irvine, Ca, Us

Lenox Square is an upscale enclosed super regional shopping mall located in the Buckhead district of Atlanta, Georgia. Lenox Square comprises more than 1,545,000 square feet (140,000 m2) of retail space, with 250 stores on four levels, including a large food court. The mall is home to three anchor stores: Macy's, Bloomingdale's, and Neiman Marcus. The mall is owned by Simon Property Group and has been owned by the Indianapolis-based developer since 1998, along with the neighboring Phipps Plaza shopping center. Lenox Square opened to the public on August 3, 1959. Originally, it operated as an open-air shopping center, much like a typical lifestyle center.Patrol commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Answer alarms and investigate disturbances.Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Circulate among visitors, patrons, and employees to preserve order and protect property. Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary. Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Escort or drive motor vehicle to transport individuals to specified locations and to provide personal protection.Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering. Drive and guard armored vehicle to transport money and valuables to prevent theft and ensure safe delivery.

Feb 2015 - May 2017

Security Supervisor

Atlanta, Ga, Us

999 Peachtree is a 28-story, 621,946-square-foot office building designed by the award-winning architecture Heery International. 999 Peachtree thrives at the center of Atlanta's celebrated Midtown Mile located along the one-mile stretch of Peachtree Street from North Avenue to 15th Street.Working closely with the Director of Security Operations, the Security Supervisor oversees security officers who protect private property against theft and vandalism. Security officers also ensure the safety of people on their employer’s premises. Security personnel work in office buildings, retail stores and other public buildings. They also work in public transportation venues, such as airports and bus terminals. Depending on the size of his staff, the security supervisor might do patrol duty, or his job may be primarily administrative.A security supervisor monitors his staff by patrolling with them by auto or on foot. The supervisor is also responsible for monitoring the electronic surveillance equipment used on the premises. Each day the supervisor assigns areas for his officers to patrol and presents a list of potential problems his officers should be on the lookout for. If someone is caught trespassing or committing another crime, the supervisor oversees the transfer of the accused person to the custody of local law enforcement personnel. The supervisor works with staff to develop safety plans for the buildings he monitors. He leads periodic safety drills for employees and patrons in the business.Good communication skills, both oral and written, are essential for the position of security supervisor so subordinates know how to do their jobs and what to be on the lookout for. Supervisors must have a good working knowledge of management practices and principles so he can efficiently perform his job. The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.

Nov 2013 - Apr 2016

Asset Protection Specialist

Minneapolis, Mn, Us

Leading security measures create a comfortable workplace and a fun retail experience that everyone can enjoy.Protect Target team members, our physical assets, stores and corporate facilities with the industry’s best practices while working with a team that strives to be the fastest, smartest and most effective in retail. Maintain a clean, safe store.Prevent and report theft and fraud.Provide crisis support.Help develop a fast, fun and friendly team.

Apr 2015 - Sep 2015

Asset Protection Specialist

Bentonville, Arkansas, Us

Under direction from the Asset Protection Manager, the Asset Protection Investigator is responsible for monitoring shortage results, shortage control, price changes, return to vendor transactions, receipt reconciliation, paperwork error control, investigations and apprehensions regarding internal (associates) and external (customers) theft, and implementation of store safety programs at an individual location. Additionally, the Asset Protection Investigator is responsible for training store associates on awareness, policies and procedures.Walmart’s Asset Protection department is responsible for protecting shareholders’ investments in the world’s largest retailer, as well as upholding our promise of saving people money so they can live better. When you work as a part of our asset protection team, you’re leading the charge for security, compliance and safety that helps safeguard the lives of customers and Members worldwide. We use best practices, tools and processes to aid you in doing your best work as you serve and protect customers and Members at our more than 10,800 retail units in 27 countries.

Jan 2014 - Apr 2015

Security Officer

Smyrna, Ga, Us

-Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates-Answer alarms and investigate disturbances.-Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises-Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.-Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.-Circulate among visitors, patrons, and employees to preserve order and protect property.

Jun 2013 - Nov 2013

Army Engineer Security Specialist

Arlington, Virginia, Us

OVERVIEW-Combat engineers primarily supervise, serve or assist as a member of a team when they are tackling rough terrain in combat situations. They provide their expertise in areas such as mobility, counter-mobility, survivability and general engineering.JOB DUTIES-Construct fighting positions, fixed/floating bridges, obstacles and defensive positionsPlace and detonate explosivesConduct operations that include route clearance of obstacles and riversPrepare and install firing systems for demolition and explosivesDetect mines visually or with mine detectorsREQUIREMENTS-Those who want to serve must first take the Armed Services Vocational Aptitude Battery, a series of tests that helps you better understand your strengths and identify which Army jobs are best for you.TRAININGJob training for combat engineers requires 14 weeks of One Station Unit Training, which includes Basic Combat Training and Advanced Individual Training. Part of this time is spent in the classroom and part in the field with on-the-job instructions. Basic demolitionsBasic explosive hazardsConstructing wire obstaclesFixed bridge buildingBasic urban operationsOperating heavy equipment

Jan 2010 - May 2013

Football Coach (Offensive Coordinator) 6Th Grade

Flint Hills Football League

Under the supervision of the Head Football Coach, the incumbent will serve as recruiting coordinator, coaching the offenses and special teams and the backs. Incumbent will assist with other duties including, but not limited to, recruiting student-athletes, academic progress of student-athletes, planning practices, necessary public relations work, teach classes, assist in fundraisingAn offensive coordinator is a member of the coaching staff of a gridiron football team who is in charge of the offense. Generally, along with his defensive counterpart, he represents the second level of command structure after the head coach. The offensive coordinator is generally in charge of managing all offensive players and assistant coaches, of designing specific offensive plays, of developing a general offensive game plan, and of calling the plays for the offense during the game, though several offensive-minded head coaches such as Mike McCarthy and Sean Payton call the plays for their team. An offensive coordinator typically has a number of assistant coaches working under him, usually coaches primarily responsible for the various offensive positions.(After School Hours And Gamedays On Saturdays)

Jan 2011 - Jan 2013
1 education record

Terrell Robinson education

  • Stone Mountain High School
    Stone Mountain High School
    College Prep Diploma
FAQ

Frequently asked questions about Terrell Robinson

Quick answers generated from the profile data available on this page.

What company does Terrell Robinson work for?

Terrell Robinson works for Hilton Grand Vacations.

What is Terrell Robinson's role at Hilton Grand Vacations?

Terrell Robinson is listed as Talent Acquisition Specialist at Hilton Grand Vacations | Call Center Operations at Hilton Grand Vacations.

What is Terrell Robinson's email address?

AeroLeads has found 1 work email signal at @glassusa.com for Terrell Robinson at Hilton Grand Vacations.

What is Terrell Robinson's phone number?

AeroLeads has found 5 phone signal(s) with area code 404, 770, 678, 832, 800 for Terrell Robinson at Hilton Grand Vacations.

Where is Terrell Robinson based?

Terrell Robinson is based in Las Vegas, Nevada, United States while working with Hilton Grand Vacations.

What companies has Terrell Robinson worked for?

Terrell Robinson has worked for Hilton Grand Vacations, Glass America, Hey Dude Shoes, Xpo Logistics, Inc., and Norred & Associates, Inc..

How can I contact Terrell Robinson?

You can use AeroLeads to view verified contact signals for Terrell Robinson at Hilton Grand Vacations, including work email, phone, and LinkedIn data when available.

What schools did Terrell Robinson attend?

Terrell Robinson holds High School Diploma, College Prep Diploma from Stone Mountain High School.

What skills is Terrell Robinson known for?

Terrell Robinson is listed with skills including Surveillance, Asset Protection, Loss Prevention, Physical Security, Security Operations, Private Investigations, Security, and Training.

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