Stephen Lobo Email & Phone Number

Managed customer expectations, sales, service, and projects through various online communication channels.Coordinated with multiple brands to update the website with images, specifications, and offers. Executed social media marketing on platforms such as WhatsApp, Broadcasting, Bulk Messaging, and managed Facebook, Twitter, and Google services.Utilized social media analytics tools like SEM Rush, Facebook and Instagram analytics, and Google Analytics for data-driven insights.Collaborated with external advertising firms for effective media management, promotions, and successful product launches.Conducted live media broadcasts to engage customers through Telegram, WhatsApp, SMS, and other platforms for product launches and special offers.Implemented a central call center for sales and service inquiries, maintained continuous communication with stores through a centralized sales team, and established a dedicated escalation team for handling customer complaints.Analyzed website and social media traffic to identify opportunities for future growth.Monitored trends in each advertisement and offer posted on social media pages.Set up a data and image repository to facilitate personalized online customer interactions.Proactively initiated various projects, including Google Posts, Google Reviews QR Code, Google Reviews Analysis, Sales Team Appreciation, Centralized Search Module for Inventory and Sales, 360 Degree Customer View, and other strategic initiatives.

Exceeded sales targets through effective negotiation and team leadership, fostering exceptional sales performance.Developed and implemented marketing strategies, analyzing trends to create annual unit and gross-profit plans.Forecast and set sales goals for existing and new products, establishing annual sales quotas for regions.Executed field sales action plans to drive sales program success.Monitored market dynamics, competitors, and economic indicators to optimize sales volume and product mix.Strategically adjusted selling prices to align with cost, competition, and demand.Managed and scheduled sales team operations, ensuring optimal performance.Recruited, onboarded, and trained sales staff, maintaining a high-performing team.Evaluated and improved employee performance through counseling and discipline.Stayed updated on industry trends and developments by participating in professional societies and educational workshops.Initiated various projects, including Back End Customer Service Support, Single Point Data Collection, Customer Profiling, and Sales and Stock Trend Analysis. Additionally, created live pre-order systems, training materials, and online tests using Google Forms and Google Sites, as well as desktop and mobile apps for iOS & Android.

Motivate and support team members by communicating goals and identifying areas for training and skill improvement.Assist management in the recruitment and training of new team members.Ensure team adherence to company regulations and performance goals by setting clear deadlines and implementing effective strategies.Conduct regular team meetings to communicate best practices and expectations.Address team member questions and issues while overseeing work for quality and compliance.Prepare and distribute detailed reports on team performance, mission-related goals, and deadlines.Deliver exceptional customer service by interacting with clients, addressing their inquiries, and resolving complaints.

Provided technical support for 3G phones (UK process), resolving customer inquiries effectively.Ensured timely and accurate completion of Analysis and Conclusions Reports, maintaining schedule adherence.Analyzed and improved applications, reports, data sources, and canvases for enhanced efficiency.Facilitated seamless communication between clients and management throughout the process.Managed technical issues, escalations, and coordination with the technical team, clients, and management.Efficiently handled production issues, minimizing production hour losses.

Provided executive and secretarial support to senior management, acting as a key liaison between staff and senior management.Proficiently managed databases for Office Automation products using MS Excel, As400, and JD-Edwards ERP, covering areas like Stores, Logistics, and Spare-Parts Consumption and Pricing Structure.Devised effective credit control strategies to recover outstanding debts from multinational clients.Generated comprehensive reports, revenue analysis, projections, and presentations with graphs and slide shows.Streamlined departmental efficiency by eliminating non-value-added tasks and optimizing operational procedures.Implemented a reliable filing system for secure and accessible storage of confidential documents.Coordinated and scheduled meetings for executive management, demonstrating problem-solving skills and independent judgment.