Tim Shaw Email & Phone Number

• $400m software division providing customer communication solutions for enterprise clients • Member of exec & global leadership council, reporting to the President• Created vision for unified customer value proposition and integrated solutions• Provided guidance on roadmaps & investments across line of business & product groups• Led team focused on new solutions research and innovation- including Social media analysis & engagement, location based marketing, customer relationship optimization• Created & delivered customer, partner and analyst briefings to evangelize vision• Integrated Portrait technology into the PB portfolio to enable combined solutions• Undertook M&A target analysis, technology due diligence and solution planning

• Listed software co. providing customer engagement solutions to blue chip clients• Software for acquiring, developing and retaining customers through intelligent interactions across contact centre, branch and digital channels• Member of executive team reporting to CEO , leading innovation and technology direction• Conceived and guided vision for overall customer interaction optimization suite• Set up and managed research and product development team of 50+ people• Created overall value proposition and market positioning with CEO & CMO• Carried out M&A due diligence and technology integration of companies and extended value proposition through acquisitions including predictive analytics and campaign management• Steered portfolio & product strategy working with product managers on direction & investments to support company strategy, revenue growth & secure analyst recognition• Mentored architecture and design teams on technology planning and adoption• Promoted product & technology capability across key client and partner exec. relationships• Guided client services teams in troubleshooting critical implementation issues • Planned organization changes & delivered internal communications to nurture culture • Represented product and technology during acquisition of company by Pitney Bowes

• Customer solution delivery including pre-sales, project management, requirement analysis, solution design, technical architecture, software development, integration & roll-out• Developed product concepts to improve business scalability through repeatable solutions including CRM, BPM & workflow, image management, CTI & data integration.