Troy Thomas Email & Phone Number

El Segundo, California, US

• SearchStax is the easiest and fastest way for marketers and developers to deliver the most powerful, relevant and robust search experiences.
• Created the first corporate product roadmap for Cloud and Studio product lines.
• Leveraged predictive analytics and machine learning for auto-suggest search results and results ranking product improvements.
• Led customer facing API development effort including customer interviews, specification and engineering implementation initiatives.
• Developed proof of concept for serverless cloud offering with engineering, UX design and customer success teams.
• Led internationalization language development and rollout for Studio Search.

Sunnyvale, California, US

• Global product management and software engineering leadership experience (USA, India, Armenia). Proven ability to grasp business problems and create technical solutions.
• Grew SolvNet into a market leader on a human capital budget of $1.3M and limited capital budget using open source solutions.
• Redesigned legacy site search system resulting in 30% reduction of zero result searches using open source Apache Solr.
• Improved customer content discovery using AI analysis techniques (breadcrumb-trail analysis, tagging, user ranking).
• Led content management system development using enterprise open source software (Java, Alfresco, Mulesoft and Jaspersoft).
• Devised a single sign-on (SSO) authentication solution using Okta and LDAP.

Sunnyvale, California, US

• Spearheaded development of SMART MBO, a web-based MBO achievement system used by over 1,000 employees.
• Saved $200K annually by building an in-house Release Alerts email notification system critical for recognizing order and service contract revenues.
• Engineered development of the “Tech Update”, a personalized HTML-based email newsletter sent to 35K customers.
• Automated Product Installation Notes process saving 120 hours of labor per software release.
• Led acquisition content integration for numerous corporate acquisitions (Magma Design Automation, Virage Logic, others).
• Modernized internal IP Center software development efforts using MySQL and PHP.

Sunnyvale, California, US

• Responsible for project planning and internal marketing for SOLV-IT Synopsys' web-based online support system.
• Achieved $150K per year revenue collection and improved productivity by developing a web event registration system used for 7 years.
• Coordinated server farm move to web-hosting facility and improved web site performance.
• Acted as liaison between global support team and I.T. organization.

Sunnyvale, California, US

• Responsible for complex technical customer support regarding installation, licensing and administration of Synopsys software on UNIX platforms.
• Provided complex remote and onsite software customer support in high-pressure customer situations - both on-site and remote.
• Elected to the Synopsys "Wall of Fame" for outstanding customer support.
• Awarded "Engineer of the Year" for "Consistent Excellent Customer Service".

Falls Church, VA, US

• Responsible for on-site software development and support inside the Air Force Satellite Control Network (AFSCN) now known as the Space Force.
• Troubleshooted real-time software and hardware problems at customer site. Provided workarounds when possible.
• Created back-end data storage system using SQL database technology for OMUE, a real-time satellite telemetry systems package.
• Performed UNIX system administration duties and tested new software deliveries at customer site.

Falls Church, VA, US

• Developed software using C and X Windows on UNIX for OMUE, a real-time satellite telemetry applications package.
• Created back-end data storage system using SQL.

Executive Mba, Business Administration And Management, General

Bachelor'S Degree, Computer Science