Troy Thomas Email & Phone Number

El Segundo, California, Us

SearchStax is the easiest and fastest way for marketers and developers to deliver the most powerful, relevant and robust search experiences.• Created the first corporate product roadmap for Cloud and Studio product lines.• Leveraged predictive analytics and machine learning for auto-suggest search results and results ranking product improvements.• Led customer facing API development effort including customer interviews, specification and engineering implementation initiatives.• Developed proof of concept for serverless cloud offering with engineering, UX design and customer success teams.• Led internationalization language development and rollout for Studio Search.• Reviewed customer security audit certification requirements including GDPR, HIPAA, and SOC2 Type 2 compliance.• Facilitated OEM relationships including bug and issue resolution.

Sunnyvale, California, Us

Global product management and software engineering leadership experience (USA, India, Armenia). Proven ability to grasp business problems and create technical solutions.• Grew SolvNet into a market leader on a human capital budget of $1.3M and limited capital budget using open source solutions.• Redesigned legacy site search system resulting in 30% reduction of zero result searches using open source Apache Solr.• Improved customer content discovery using AI analysis techniques (breadcrumb-trail analysis, tagging, user ranking).• Led content management system development using enterprise open source software (Java, Alfresco, Mulesoft and Jaspersoft).• Devised a single sign-on (SSO) authentication solution using Okta and LDAP.• Led technical security response incident team and developed monitoring remediation strategy.• Incorporated web site security measures including vulnerability testing (SQL injection attacks, cross-site scripting, fuzz testing).• Championed development of the Download Center used by 40K customers utilizing Mulesoft SAP integration.• Created a continuous integration CI / CD publishing solution for Synopsys documentation using Jenkins and Perforce.• Led internal IP Center software development modernization effort using MySQL and PHP.• Developed Zendesk service solution for general customer questions.• Assisted company transition to Salesforce CRM.

Sunnyvale, California, Us

• Spearheaded development of SMART MBO, a web-based MBO achievement system used by over 1,000 employees.• Saved $200K annually by building an in-house Release Alerts email notification system critical for recognizing order and service contract revenues.• Engineered development of the “Tech Update”, a personalized HTML-based email newsletter sent to 35K customers.• Automated Product Installation Notes process saving 120 hours of labor per software release.• Led acquisition content integration for numerous corporate acquisitions (Magma Design Automation, Virage Logic, others).• Modernized internal IP Center software development efforts using MySQL and PHP.• Launched Adobe Omniture project for user tracking and web site segmentation.

Sunnyvale, California, Us

Responsible for project planning and internal marketing for SOLV-IT Synopsys' web-based online support system. • Achieved $150K per year revenue collection and improved productivity by developing a web event registration system used for 7 years.• Coordinated server farm move to web-hosting facility and improved web site performance.• Acted as liaison between global support team and I.T. organization.

Sunnyvale, California, Us

Responsible for complex technical customer support regarding installation, licensing and administration of Synopsys software on UNIX platforms.• Provided complex remote and onsite software customer support in high-pressure customer situations - both on-site and remote.• Elected to the Synopsys "Wall of Fame" for outstanding customer support.• Awarded "Engineer of the Year" for "Consistent Excellent Customer Service".

Falls Church, Va, Us

Responsible for on-site software development and support inside the Air Force Satellite Control Network (AFSCN) now known as the Space Force.• Troubleshooted real-time software and hardware problems at customer site. Provided workarounds when possible.• Created back-end data storage system using SQL database technology for OMUE, a real-time satellite telemetry systems package.• Performed UNIX system administration duties and tested new software deliveries at customer site.

Falls Church, Va, Us

• Developed software using C and X Windows on UNIX for OMUE, a real-time satellite telemetry applications package.• Created back-end data storage system using SQL.

Executive Mba, Business Administration And Management, General

Bachelor'S Degree, Computer Science