Tarun Vijay Email and Phone Number
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Tarun Vijay personal email
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I am a Digital Transformation Leader at Future Generali India Insurance Co Ltd, where I have been responsible for Product Management, User Experience, and Product Marketing for over 24 years. I have a Forrester CX Professional certification and a passion for creating customer-centric solutions that drive business growth and social impact.With 24 years of experience in the consumer internet industry, I have successfully built and launched multiple web portals and mobile applications for various domains, including online jobs, matrimonial, and insurance. I have extensive skills and knowledge in product design, development, and strategy, as well as web marketing, analytics, and optimization. I have also led cross-functional teams, managed external technology contractors, and collaborated with partners and stakeholders to deliver high-quality products and services. Some of my notable achievements include streamlining the user experience, social proof, and brand promise of Future Generali, increasing employee productivity and customer satisfaction by 50% and 25% respectively at JobsDB.com, and receiving the Official Honoree of the 10th Annual Webby Awards for BharatMatrimony.com.
Future Generali India Insurance Co Ltd
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Digital Transformation Leader | Ux, Data & TechFuture Generali India Insurance Co Ltd Jul 2011 - PresentMumbai, Maharashtra, InSpearheaded comprehensive digital asset management, driving business growth through:- Website, Mobile App, WhatsApp, Chatbot, Digital Payments, Intranet, and Omni-Channel Marketing- Successfully migrated website to Adobe Experience Manager (AEM), enhancing customer experiences- Defined and executed digital product roadmaps, prioritizing features to drive business objectives- Directed end-to-end product development, delivering high-quality products on time and within budget- Seamlessly integrated digital payment systems (UPI, wallets, WhatsApp Payments, net banking, credit/debit cards, EMI)- Developed Industry's First AI Chatbot, boosting customer retention by 40% and handling 60% of inquiriesKey Achievements:- Improved customer retention by 40% through WhatsApp strategy and AI Chatbot- Reduced customer support workload by 60% through automated inquiries- Enhanced response times and customer satisfaction- Successfully led cross-functional teams in digital transformation initiatives
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General Manager - ProductMatrimony.Com Limited Jan 2005 - Jul 2011Chennai, Tamilnadu, In• Manage operating team, business strategy and P&L for Team ClickJobs.com (A part of BharatMatrimony.com company)• Managing entire product lifecycle including Conceptualization, Design, and Pre-launch analysis, Launch, Improving performance, developing business cases, product value propositions and tracking existing range of online products.• Analysis of User Behavior, Usage of Existing Products, conducting Consumer Satisfaction Surveys, Competitive Analysis, Sales Trends, Pricing & Discounts and Feasibility Study.• Translated business issues into customer solutions including opportunity identification, requirements development, delivery, support, and analysis. • Gathering & Analyzing Product Requirements through Customer Interactions, Market Research & Competition Analysis and translating customer needs and requests into features and products. -
Marketing ManagerJobsdb.Com Oct 2000 - Dec 2004Quarry Bay, HkResponsible for developing marketing plan and driving all marketing products & services and hold key position in starting Mumbai & Bangalore operations. Key accomplishments include:• Developed organizational design and development strategies that led to a 50% increase in employee productivity and 25% increase in customer satisfaction in 9 months.• Developed a Customer Tracking tool and implemented highly effective sales tools and trained close to at least 35 sales force on their use. • Introduced & developed a service for job seekers by coordinating and implementing changes to the website with the web design team and executing e-commerce logistics.
Tarun Vijay Skills
Tarun Vijay Education Details
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University Of MadrasComputer Science -
Indira Gandhi National Open UniversityInternational Marketing
Frequently Asked Questions about Tarun Vijay
What company does Tarun Vijay work for?
Tarun Vijay works for Future Generali India Insurance Co Ltd
What is Tarun Vijay's role at the current company?
Tarun Vijay's current role is Driving Digital Transformation with CX expertise | Passionate about Customer-Centric Innovation.
What is Tarun Vijay's email address?
Tarun Vijay's email address is td****@****ail.com
What schools did Tarun Vijay attend?
Tarun Vijay attended University Of Madras, Indira Gandhi National Open University.
What skills is Tarun Vijay known for?
Tarun Vijay has skills like Digital Marketing, Team Management, E Commerce, Business Development, Product Management, Lead Generation, Strategy, Marketing, Management, Business Strategy, Market Research, User Experience.
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