With over 17 years of IT administration experience in the general practice industry, I am passionate about improving the quality and efficiency of primary care IT and customer service. I currently work as a Customer Service Coordinator at NHS South, Central and West, where I oversee the delivery and support of IT systems and services for over 150 GP practices.My core competencies include SystmOne, QOF, enhanced services, computer literacy, analytical skills, and administration. I also have strong problem-solving, communication, and social networking skills, which enable me to collaborate effectively with internal and external stakeholders, resolve IT issues promptly, and enhance patient/customer satisfaction. My goal is to leverage my IT expertise and customer service skills to facilitate the digital transformation and innovation of primary care in the NHS.
Templer Care Pcn
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Pcn Manager And Transformation LeadTempler Care PcnKingsteignton, Gb
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Customer Service CoordinatorNhs South, Central And West Dec 2023 - Nov 2024United KingdomAs a Customer Service Coordinator at the Commercial and Procurement Hub, I was committed to delivering outstanding service to our clients and stakeholders. My responsibilities included managing enquiries, resolving issues, and providing support to streamline procurement processes. I managed a social media channel, liaised with suppliers, and collaborated with team members to address concerns and optimise service efficiency. -
Operations ManagerKingsteignton Medical Practice Sep 2021 - Dec 2023Devon, England, United Kingdom🔹 Took the helm of the admin team while also managing primary care IT duties.🔹 Directed day-to-day operations, task prioritisation, and provided coaching and training.🔹 Supervised a team of administrators, ensuring smooth operations.🔹 Fostered collaboration with primary care partners and external agencies to enhance communication.🔹 Conducted performance appraisals, managed staff training sessions, and handled performance issues effectively.🔹 Regularly submitted monthly reports for enhanced services, QOF, IFF, and other income-based activities.🔹 Led training initiatives focused on digital transformation to keep abreast of industry advancements.🔹 Skilfully resolved complaints through face-to-face meetings, ensuring client satisfaction. -
It AdministratorKingsteignton Medical Practice Jun 2008 - Sep 2021United Kingdom🔹 Managed the practice website, social media presence, and conducted staff training.🔹 Expert in hardware troubleshooting and liaison with local help desks for repairs.🔹 Implemented new software solutions to enhance clinician workflows and efficiency.🔹 Responsible for submitting monthly figures to funding bodies and conducting audits on Primary Care trends.🔹 Actively participated in IT locality meetings and completed courses in People and Project Management.🔹 Organised local flu/covid campaigns and managed Smartcard systems, ensuring smooth operations.🔹 Provided Online Services support🔹 Managed clinican rotas to ensure availability and appointment availability
Frequently Asked Questions about Tom De Young
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Tom De Young works for Templer Care Pcn
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Tom De Young's current role is PCN Manager and Transformation Lead.
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Tom De Young
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