Tea Noite Email & Phone Number

Pula, Istria, Croatia

Re-discovery of Mediterranean lands and waterscapes, through remarkable and sincere custom-made journeys.

Rovinj, Istria, Croatia

• coordinating and guiding microteams within front office (Reception, Guest Relations, Concierge, Guest Services, Bellboys)
• responsible for development of 30+ team members, new recruits onboarding and KPI's achievement
• acting as departmental trainer, and ensuring implementation of highest hospitality quality standards in daily operations
• progression of digital and physical artefacts affecting guests’ and visitors’ experience
• complex complaints resolvement, and assistance to Front Office & Guest Relation Manager
• development of strategic projects and partnerships

Rovinj, Istria, Croatia

• achieved historically highest recorded customer satisfaction level
• mentored and supervised performance & development of 13 new team members
• led site inspections for business partners, corporate clients & in-house guests
• hold responsible for VIP clients, reviews and omnichannel communication
• coordinated and enhanced delivery of excellence standards across departments

Rovinj, Istria, Croatia

Grand Park Hotel Rovinj | The Leading Hotels of the World + Croatian Best Hotel 2022

Zagreb, Croatia

• led digitalisation, value proposition and user experience redesign of Croatian Employment Services
• cooperated on Research and Innovation District creation, and digital capabilities assessment, for the Middle East futuristic tourism & entrepreneurship centre
• helped American pharmaceutic giant develop a customer-centric strategy and system design
• redesigned user experience for the Croatian leading private healthcare and wellbeing provider
• developed youth-oriented employer branding strategy for a major regional telecom
• framed research and facilitated product launch of a novel and cutting-edge Slovenian telco

Baška Voda, Split-Dalmatia, Croatia

• led rebranding and reopening of a fine dining hotel outlet
• mentored team for an efficient transition and monitored daily ops
• developed B2B partnerships and co-created media contents

Geneva, Switzerland

• acted as a bond between the faculty and student community
• developed intranet network though creation of written and visual contents, and dialogue enhancement

Funchal, Madeira Island, Portugal

• designed hotels, housing projects, retail and public spaces in an interdisciplinary team

Mantua, Lombardy, Italy

• helped organisation and preparation of lectures, exhibitions and workshops as part of MantovaArchitettura yearly festival

New York, United States

• represented Italian youth at ECOSOC council of the UN Headquarter
• helped implementation of the 17 SDGs into national policies and private sector

Zagreb, Croatia

• worked with global leaders in fields of strategic management and leadership
• helped creating and executing programs for high-level regional management
• engaged in consultancy projects for automotive, banking and construction industry

Zagreb, Croatia

• worked on conceptual design, technical drawings, visualisations
• engaged in meetings with investors and cooperating firms
• monitored quality and consistency of realisation at construction sites

• facilitated learning for students through personalised approach and mentorship

Ux Design

Skipper Academy | Individual Course

Postgraduate Degree, International Hospitality Management

Graduated as top of the class, GPA 9.3/10. Strategic Management • Business Modelling • Finances and Revenues • Digital Marketing • Events.

Inside Lvmh | Certificate

Best practices in luxury sales, product and experience creation within portfolio of 70+ high-end brands.

Master Of Architecture - March, Architectural Design And History

Graduated with 110/110 cum laude. UNESCO Chair | Heritage Restoration and Cultural Identity Graduated on the hotels with (Hi)Story.

Leadership, Communication And Entrepreneurship

Global IQ Program | Bilateral Exchange

Arts And Heritage Management | Course

Conservation And Musealization Of The World Heritage Site Of Best Shearim | International Workshop

Bachelor Of Engineering - Be, Architecture And Urban Planning

Mathematics And Informational Technologies