Re-discovery of Mediterranean lands and waterscapes, through remarkable and sincere custom-made journeys.

• coordinating and guiding microteams within front office (Reception, Guest Relations, Concierge, Guest Services, Bellboys)• responsible for development of 30+ team members, new recruits onboarding and KPI's achievement• acting as departmental trainer, and ensuring implementation of highest hospitality quality standards in daily operations• progression of digital and physical artefacts affecting guests’ and visitors’ experience• complex complaints resolvement, and assistance to Front Office & Guest Relation Manager• development of strategic projects and partnerships

• achieved historically highest recorded customer satisfaction level• mentored and supervised performance & development of 13 new team members• led site inspections for business partners, corporate clients & in-house guests• hold responsible for VIP clients, reviews and omnichannel communication• coordinated and enhanced delivery of excellence standards across departments

Grand Park Hotel Rovinj | The Leading Hotels of the World + Croatian Best Hotel 2022

• led digitalisation, value proposition and user experience redesign of Croatian Employment Services• cooperated on Research and Innovation District creation, and digital capabilities assessment, for the Middle East futuristic tourism & entrepreneurship centre• helped American pharmaceutic giant develop a customer-centric strategy and system design• redesigned user experience for the Croatian leading private healthcare and wellbeing provider• developed youth-oriented employer branding strategy for a major regional telecom• framed research and facilitated product launch of a novel and cutting-edge Slovenian telco

• led rebranding and reopening of a fine dining hotel outlet• mentored team for an efficient transition and monitored daily ops• developed B2B partnerships and co-created media contents

• acted as a bond between the faculty and student community• developed intranet network though creation of written and visual contents, and dialogue enhancement

• designed hotels, housing projects, retail and public spaces in an interdisciplinary team

• helped organisation and preparation of lectures, exhibitions and workshops as part of MantovaArchitettura yearly festival

• represented Italian youth at ECOSOC council of the UN Headquarter• helped implementation of the 17 SDGs into national policies and private sector

• worked with global leaders in fields of strategic management and leadership• helped creating and executing programs for high-level regional management• engaged in consultancy projects for automotive, banking and construction industry

• worked on conceptual design, technical drawings, visualisations • engaged in meetings with investors and cooperating firms• monitored quality and consistency of realisation at construction sites

• facilitated learning for students through personalised approach and mentorship