Tea Pal Email & Phone Number

Highly effective Leadership skills with over 13 years of experience in the banking and loan servicing industry. Strong experience in team management and the ability to provide direction and strategy to encourage the achievement of company objectives.Prior to becoming Director of Loan Servicing, I held a position as a loan servicing manager and Director of Learning and Development. I have extensive experience in loan servicing, operations, quality control and process improvement.My other key roles and duties include management, developing metrics to measure performance, ensuring operational frameworks are in place to enable meeting goals, revenue, and expense targets.Prior to joining CRF I was a banker, servicing manager and loan document specialist at Wells Fargo. I was responsible for initial underwriting, training and guidance to other team members, enhancing policy and procedure and maintaining relationships to provide excellent customer service.Certified in Quality Control and Agile.

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  Rasmussen University

  Business Management And Leadership