Tom Acker Email and Phone Number
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Microsoft Corporation 14 year veteran recognized for driving team-oriented solutions particularly in critical or crisis focused, high business impact issues. Extensive experience in design, implementation and administration of Enterprise HA class IT solutions. Subject Matter Expert: Exchange 4 – 2019 On-Premises, Hybrid, and Online; Windows Server NT – 2019, Active Directory and Azure Active Directory Co-existence using AADConnect & ADFS, High Availability Solutions, Security Vulnerability Identification and Remediation. Excellent communication skills, business acumen and a polished, highly-professional demeanor. Exchange Mailbox Migration Managing Office 365 Addressing Managing Hybrid Connections Managing Hybrid Recipients Office 365 Analytics Exchange Online Office 365 Information Directory Synchronization Active Directory Federation Services Delve Basic Mobile Management Managing Identities Tenant Management Managing User Accounts Managing Exchange Online Mail Flow Managing SharePoint and OneDrive for Business Planner and Tasks Managing Video Managing Groups Teams Basics Managing Teams Managing Teams Calling and Devices Managing Clients Managing Devices Managing Data Governance and Compliance Managing eDiscovery Managing Data Loss Prevention Managing Information Protection Managing Auditing and Reporting Power Platform Managing Tenants with PowerShell and the Microsoft Graph Beyond Mail Flow Rules, Email Signatures, and Auto RepliesSpecialties: Windows Server NT, 2000 2003 2008 2012 2016 2019Exchange Server 4 through 2003 2007 2010 2013 2016 2019Active Directory Architecture, Deployment, & MaintenanceDisaster Recovery, Bluescreen DebugCluster - High Availability, Hyper-V & VMWare VirtualizationSetup and Deployment - Including HP, Dell, IBM Remote Installation Services / Windows Deployment ServicesData Protection Manager, HBA + SAN technologiesNetworking (TCP/IP DNS DHCP), User Dump debugging Disk Recovery, Terminal Services, SQL, IIS
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Senior System EngineerUniversity Of CaliforniaLaguna Beach, Ca, Us -
Senior System EngineerUniversity Of California Oct 2016 - PresentOakland, California, UsLead for Microsoft Exchange & 365 in mixed multivendor environment – Google, and Unix for 100K+ users. On-premise upgrades from Exchange 2010 – 2013 – 2016. Test environment for 2019.Remediation of failed Exchange 2010 on premise to O365 migration, including actions to eliminate daily and weekly downtimes to 99.9% uptime in first 90 days on staff. Upgrades to on-premise 2013 and 2016 Exchange servers providing three way High Availability synchronized using AADConnect and user authentication via ADFS. Elimination of multiple single points of failure in message delivery (routing) and client access (authentication) while simultaneously improving security and vulnerability exposure. -
Senior Systems EngineerPriority Management 2011 - 2016Delta, British Columbia, CaConsultant providing high level design, implementation, and problem resolution services focused on messaging technologies and accompanying OS, storage, and hardware matters. Expert in quickly resolving critical server down situations including bluescreen debugging and disaster recovery. Subject Matter Expert in Windows Failover Clustering, Virtualization, and Data Protection Manager. Most significant engagements:Chief Messaging Technologist responsible for resolving design weaknesses and architecting upgrade to messaging technologies for 8,000 users at major metropolitan county government.Senior Systems Engineer at California’s largest private medical group. Responsible for redesigning, implementing, and maintaining Exchange 2003/2007/2010 migration, including developing cross-forest migration for affiliates in Nevada, Florida, and New Mexico. -
Senior Support EngineerMicrosoft 2003 - 2011Redmond, Washington, UsTier 3 Escalation Engineer for Windows Server operating systems. Partnered with Administrators at Microsoft's largest customers in resolving significant Windows O/S issues. Widely known for resolving escalated issues, training, and on-site consulting. Expert in quickly resolving critical server down situations including bluescreen debugging and disaster recovery. Subject Matter Expert in Windows Failover Clustering, Virtualization, and Data Protection Manager.• Achieved 81.1% “Very Satisfied Overall” rating for support provided (vs. company goal of 75%) on 359 independent customer surveys over past six years. 99.4% reported issue resolved, and 93.3% rated Engineer Satisfaction at seven or better, on a nine point scale.• Led virus remediation team (8 MS internal and on-site resources) which saved one of the world’s largest retailers well over $840M. Customer team approximated 15 additional engineers. Unraveled virus infections affecting 280 SQL, Exchange, Inventory Tracking, and CRM clustered servers. Prior to my engagement, customer had intended to rebuild all affected servers. • Resolved outage affecting 120,000 users who were not receiving their email at a leading Telecom/Mobile Handheld Devices provider. Company and hardware vendor engineers were unable to bring a five node cluster server online following a failure, for four hours. Determined cause and solution quickly, and, after 45 minutes all five nodes were up and delivering mail.• Blog principal for MS official Team TechNet site, Ask the Core Team. Feedback from Senior Product Group Developer: “praises passed around for the quality of the Hyper-V posts being shared on the blogs. MVPs are gobbling those up!!”• Contributor and Reviewer for 2005 Virtualization Resource Kit and 2008 Hyper-V Resource Kit.http://www.microsoft.com/learning/en/us/book.aspx?ID=11842&locale=en-us -
Team ManagerMicrosoft 2000 - 2003Redmond, Washington, UsResponsible for team of Engineers with diverse educational and cultural backgrounds. Achieved exceptionally high customer satisfaction ratings as well as employee ratings/feedback. Team had highest Customer Satisfaction results for all of MS Product Support in 2002. Results accomplished by developing camaraderie, team spirit, and clear 360 degree communications. Recruited to Windows team for 2003 launch. -
Support ProfessionalMicrosoft 1997 - 2000Redmond, Washington, UsSupported Exchange Server E-Mail environments for Microsoft enterprise clients. Specialist in Internet Mail (SMTP) and interoperability with non-MS Mail Systems including Lotus Notes, Novell GroupWise, and X400. -
Adjunct InstructorSmu Continuing & Professional Education 1998 - 2000Dallas, Texas, UsMicrosoft Official Curriculum Courses for Networking, Windows and Exchange. Achieved 95% highest participant review scores and 98% of students employed in IT industry within six months of program completion. -
Senior AdvisorNational Bank Of Canada 1978 - 1996Montreal, Quebec, CaAcker Consulting Inc.C-level advisor to organizations. Primarily Crisis Managemnt (Turnarounds). Enhance profitability through improvements in management information systems, financial management, and personal effectiveness.National Bank of Canada Group Vice PresidentNational Bank of Canada is a top tier Canadian commercial bank (nbc.ca): 40K employees, $300B. Position on third tier from CEO, responsible for direction of all activities related to the bank’s under-performing corporate loan portfolio in the US, including creation and management of 17 subsidiaries, entailing all activities from Board of Directors to IT implementation.Wells Fargo BankAssistant Vice PresidentInvestment Advisor to Fortune 1000 companies in the Energy industry. Recruited out of college for Management Training Program and became member of corporate lending team following year.
Tom Acker Skills
Tom Acker Education Details
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University Of DenverFinance -
Southern Methodist UniversityAdvanced Technical Education Center
Frequently Asked Questions about Tom Acker
What company does Tom Acker work for?
Tom Acker works for University Of California
What is Tom Acker's role at the current company?
Tom Acker's current role is Senior System Engineer.
What is Tom Acker's email address?
Tom Acker's email address is to****@****zon.net
What is Tom Acker's direct phone number?
Tom Acker's direct phone number is +146954*****
What schools did Tom Acker attend?
Tom Acker attended University Of Denver, Southern Methodist University.
What skills is Tom Acker known for?
Tom Acker has skills like Virtualization, Servers, Active Directory, Windows Server, Hyper V, Dns, Disaster Recovery, Microsoft Exchange, San, Windows, Networking, Dhcp.
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