Teaetta O'Neill, Psyd Email & Phone Number

Greater Chicago Area

Greater Chicago Area

As advocate of technology driving change in the medical industry, my role as a Client Engagement Manager is to ensure my clients' voices are heard, my organization's vision is propelled, and technology supports healthcare in new and profound ways. I am a trainer, a data-analyst, a researcher, a project manager, and a soundboard for organizations that strive to make impactful change happen. - Encourages client participation in the customer feedback look through survey administration and data analysis- Educator and lead technical trainer for approximately 3,000 external clients and 4 internal teams- Nurtures client relationships through ongoing engagement initiatives and programs that support product expansion and customer retention- Executed a large-scale Learning Management System implementation project bridging an innovative learning platform with the existing application- Responsible for Key Performance Indicator tracking to facilitate process improvement and inform leadership of key areas of opportunities- Collaborates with an external vendor and internal Program and Product teams to address client needs while ensuring the integrity of the online application and end-user experience are maintained- Ensures technical support operations align with Service Level Agreements and company strategy

Greater Chicago Area

- Completed User Acceptance Testing for a proprietary Care Management application to ensure technical requirements met clinical business needs and supported program guidelines - Conducted in-person technical demonstrations and online webinar trainingsCollaboratively worked with network partners to develop marketing materials for approximately 75,000 participants of Illinois Medicaid Open Enrollment- Principal engagement program coordinator for programs that supported quality care management initiatives. Responsible for monitoring, communicating progress, and distributing rewards based on program requirements and quality measures- Successfully planned and executed 3 annual company luncheons, engaging over 150 external clinic and hospital staff- Editor-in-Chief of Medical Home Network's 'Practice Transformation Quarterly' newsletter which kept stakeholders connected and well informed. Publications reached a community of over 400 clinical, administration, and executive level staff- Designed and implemented surveys utilizing qualitative and quantitative data collection methods

Chicago, Il

- Monitored hospital utilization data and compiled control charts for monitoring changes in hospital admission and discharge volumes- Analyzed hospital claims data and performance metrics for focused outreach to prospective clinic and hospital partners- Created a 'Clinic Engagement Handbook' which provides communication templates for initiating contact with individual clients and organizational partners - Coordinated monthly training webinars for new and existing clients- Assisted with the planning and launch of a new suite of online analytical reports

Greater Chicago Area

- Transcribed and coded approximately 20 video interviews for synthesis and analysis purposes- Managed the recruitment process for 3 application enabled (iPhone/Android) consumer research studies- Assisted in planning, launching, monitoring, and coding 4 application enabled (iPhone/Android) research studies that captured information rich data, both qualitative and quantitative- Managed an international consumer research study ensuring participation and compliance- Provided client consultations to translate desired research goals into tangible research studies

Greater Chicago Area

- Researched, prepared, and conducted a presentation on the Family Medical Leave Act and work-life balance- Evaluated approximately 40 potential job candidates’ resumes and assisted in identifying qualified job candidates for open positions- Conducted research on performance management for the formation of an organizational survey analyzing effective Human Resources practices and areas the existing performance management process could improve- Formulated an interviewing section and a comprehensive hiring process flow chart for a presentation to hiring managers

Greater Chicago Area

- Participant of The Chicago School of Professional Psychology's 'Community Engaged Scholarship Program' which facilitated community partnerships throughout the Chicago area - Established a recruitment database to better manage the student admission process- Prepared, presented, and facilitated group activities for a course on creating quality work environments- Verified student enrollment in PeopleSoft- Provided in-person student academic advising

Greater Chicago Area

- Edited the book 'Staying Power' by Jason Seiden; a book focused on career coaching. Editing included identifying grammatical and semantic errors- Conducted research for the book 'Staying Power' by Jason Seiden. Task was to research books with relevant examples, studies, or theories for the purpose of obtaining copyrights- Audited 22 lessons of the online career course 'Found Your Career.' Lessons were related to attitude, mental preparedness, creative thinking, researching, and launching a career. Auditing included critically assessing the main points of each lesson and providing an outline in Microsoft Excel- Initiated business development by making contact with twenty-five colleges and universities. Business development increased traffic to the company’s website - Formatted a module on presentation skills for managers- Utilized Google Analytics to conduct market research

Eglin, Air Force Base

- Operated service call desk and maintained service call logs; received calls, evaluated priority based on type of service needed and immediacy of problem. Received and checked requests for compliance with applicable procedures, regulations, and capabilities. Determined appropriate routing and assigned work priority in accordance with established procedures- Maintained the master recurring maintenance file. Prepared Maintenance Action Sheets and assigned control number for each maintenance action required- Received and processed Air Force Form 332 work requests, maintained work request/order status board- Provided accurate man-hour compliance accounting for the monthly, weekly, and daily work schedule and labor hours of 12 maintenance personnel- Processed material requests

Doctor Of Psychology, Industrial And Organizational Psychology

Activities and Societies: - Edward A. Bouchet Graduate Honor Society

Master'S, Industrial/Organizational Psychology

Activities and Societies: - Participant: 'Community Engaged Scholarship Program'

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Psi Chi, The International Honor Society in Psychology

Bachelor Of Arts (B.A.), Criminal Justice

Activities and Societies: Alpha Phi Sigma, The National Criminal Justice Honor Society