Teagan Larsen Email & Phone Number

Remote

Remote

Completed an 8 week long training to become a certified appraiserPerformed an average of 10 estimates per day resulting in high levels of customer satisfaction (over 90%)Walk insureds and/or claimants through the claims process from end to endDocumented each file with detailed information pertaining to the claimNegotiated labor rate, part price, etc with.

Partnered cross-departmentally liability and injury adjusters to streamline claim handling processLaunched a universal process and templates that allowed for standardization across 4 teamsPrepared to complete the required continued education for the the Department of Insurance (renewing adjusterlicense every 2 years) and adhered to state compliance laws.

Investigate, evaluate, and report an average of 10 new claims per day through the proprietary Root Claims Dashboard while making the first client contact for a new claim in ~4 hoursProduced simple liability (1 or 2 involved parties) decisions for collision, comprehensive, and property damage claimsFollowed up with client accounts every 2 days via phone.

Provide administrative support to client and enterprise accounts and teams including senior leadership to onboard schools via phone of ZoomClosed an average of 60 help desk tickets in one hour while supervising phone calls providing great customer satisfaction to assist with client retentionReviewed and closed customer inquiries/issues via Freshdesk.

Ui/Ux

Education record