Teagan Sullivan Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

-Perform system administration functions for the CRM system, ensuring optimal performance, data integrity, and system functionality.-Manage CRM data integrity through regular audits, validation checks, and maintenance, addressing issues promptly and reporting to management.-Provide ongoing technical support for end-users, including onboarding, offboarding, and assigning appropriate security roles and access.-Resolve technical issues by tracking, troubleshooting, and… Show more -Perform system administration functions for the CRM system, ensuring optimal performance, data integrity, and system functionality.-Manage CRM data integrity through regular audits, validation checks, and maintenance, addressing issues promptly and reporting to management.-Provide ongoing technical support for end-users, including onboarding, offboarding, and assigning appropriate security roles and access.-Resolve technical issues by tracking, troubleshooting, and collaborating with CRM consultants, developers, and internal IT teams.-Monitor system activity, ensuring accurate data updates, corrections, and integration from external sources according to established procedures.-Develop and maintain both standard and ad hoc reports and dashboards, providing data summaries to support strategic planning and business decisions.-Prepare scripts for QA and UAT testing for CRM and CPQ system enhancements and integrations, evaluate results, and collaborate with external consultants to drive solutionsCollaborate on system improvements and performance enhancements based on user feedback and CRM best practices. Show less

Chicago, Illinois, United States

- Supported the rollout of the CRM system across the sales organization in the US and Canada, effectively communicating with workshop leaders and resolving technical issues during training sessions.- Provided system support and technical expertise to end-users, ensuring proper maintenance of user accounts and access permissions.- Implemented cosmetic enhancements by revising module layouts based on user roles.- Assisted the IT Service Delivery team by creating training… Show more - Supported the rollout of the CRM system across the sales organization in the US and Canada, effectively communicating with workshop leaders and resolving technical issues during training sessions.- Provided system support and technical expertise to end-users, ensuring proper maintenance of user accounts and access permissions.- Implemented cosmetic enhancements by revising module layouts based on user roles.- Assisted the IT Service Delivery team by creating training documentation for both end-users and IT support staff.- Organized user feedback to prioritize future ERP integrations and enhancement requests.- Conducted testing of system upgrades and enhancements. Show less

**Web Customer Service Support for Lawson Products and Kent Automotive** - Managed the Web Customer Service hotline and email inbox. - Handled customer web registrations. - Processed e-Marketplace orders. - Resolved "Contact Us" ticket inquiries. - Provided assistance with web troubleshooting, including login issues, order placement, billing disputes, and internal customer questions. **Assisted with Kent Automotive PROS Software Troubleshooting for End-Users… Show more **Web Customer Service Support for Lawson Products and Kent Automotive** - Managed the Web Customer Service hotline and email inbox. - Handled customer web registrations. - Processed e-Marketplace orders. - Resolved "Contact Us" ticket inquiries. - Provided assistance with web troubleshooting, including login issues, order placement, billing disputes, and internal customer questions. **Assisted with Kent Automotive PROS Software Troubleshooting for End-Users and Sales Employees** - Registered new users for the PROS software. - Guided new users on creating invoices, tracking jobs, and managing inventory. - Maintained account data. - Resolved requests for forgotten passwords. Show less

Monticello, Minnesota, United States

West Dundee, Illinois, United States

Associate Of Applied Science, Applied Horticulture/Horticulture Operations, General

Activities and Societies: Phi Theta Kappa

Associate Of Science - As

Activities and Societies: Phi Theta Kappa