Teagan Batty Email & Phone Number

• Founded in 2014, Afterpay is an Australian financial technology company best known for its buy now, pay later (BNPL) service that allows in-store and online customers to purchase a product immediately and pay with four.
• Handle a high volume of phone and digital queries from Afterpay business account holders (merchants)
• Handle multiple payment cases simultaneously in an efficient manner
• Setup and modify existing merchant accounts for Afterpay ready transactions
• Investigate, manage, and resolve escalated and complex customer payments queries in line with standard operating procedures (SOPs)
• Provide support to the Customer Service team for escalated complaints, where first level resolution team members have not been able to resolve

Melbourne, Victoria, Australia

• Key Responsibilities:
• Facilitate training to new starters
• Provide coaching and mentoring to existing team members
• Facilitate team meetings and daily stand ups
• Create, review, revise standard operating procedures (SOPs)
• Manage people performance and development conversations

Melbourne, Australia

• Key Responsibilities:
• Handle a high volume of phone and digital queries from Afterpay retail customers
• Create, modify and cancel Afterpay retail customers accounts
• Manage payment scheduling and payment plans for customers
• Mange password resets and identity verification matters
• Troubleshoot technology issues with the Afterpay application

Melbourne, Victoria, Australia

• City Chic Collective Limited is an ASX-listed multi-channel retailer with a customer-led offer that appeals to women across a variety of lifestyles. Their omni-channel model comprises of multiple websites in.
• General face to face customer service and sales
• Order processing
• Monitoring and replenishing stock
• Rostering of in-store staff
• Facilitate training to new starters