Teaghan Phillips Email & Phone Number

United States

London Area, United Kingdom

Worked with two colleagues to conduct a comprehensive UX audit of the Tony’s Mobile Vets corporate site including: - Heuristic Evaluation - Accessibility Review - Interaction & Visual Design Analysis - Competitor Analysis - Recommendations and Roadmap

I worked with two colleagues to create a scalable web-based solution for Ari, The Pad ATM. This solution allows the organization to track menstrual health education and pad distribution data, assess menstrual health related needs across Kenya, and share insights with their partners and the broader menstrual health community.Deliverables included a research, strategy, and roadmap report, mixed-fidelity Figma prototype, Mapbox map, and developer handoff package.

London Area, United Kingdom

UX Design Immersive is a 12-week full-time training program in current and industry-standard UX design research tools and methodologies, involving 500 hours of professional training. The course includes learning the UX design process and putting skills into practice through solo and group projects, culminating in working with a real-world client to deliver UX research and design in a 3-week design sprint.Scroll down to the Projects section to read more about the work I produced during this course.

San Francisco Bay Area

At Lattice, I played a pivotal role in supporting product updates and launches as the Compensation tool Subject Matter Expert by providing monthly presentations of customer feedback to the Compensation pod and working cross-functionally with the Product team. I also authored comprehensive Compensation tool related support documentation for the Lattice Help Center. This role demanded a strong focus on customer satisfaction, detailed product knowledge, and the ability to communicate effectively with various stakeholders to drive product adoption and optimize user experience.

San Francisco Bay Area

I successfully partnered with the Knowledge and Content team to help boost Guru adoption, peer-reviewing and creating over 500 Guru cards documenting customer inquiries. I delivered impactful 30-minute onboarding training sessions for scaled and commercial administrators. Additionally, I led engaging weekly 45-minute Admin Office Hours on Zoom, addressing product questions from multiple administrators to ensure they effectively leveraged Lattice’s performance management and engagement tools.

San Francisco, California, United States

I expertly troubleshot inquiries from our largest customers (25K+ ARR), providing timely and effective resolutions through live chat, email, and Zoom.

Beaverton, Oregon

At Vanderall Immigration, I drafted affidavits and motions, edited pre-hearing statements, and conducted legal research. I translated and interpreted Spanish/English communications, prepared and edited various legal forms, and notarized affidavits. I also ensured effective bilingual client communication and maintained meticulous notary records.

Portland, Oregon Area

At Latino Network, I facilitated an evidence-based curriculum for 40 high school students in the Escalera program, providing after-school instruction and college application assistance. In addition to improving school performance and college application rates, I built strong relationships with students and stakeholders, achieving 100% graduation and over $100,000 in scholarships.

Portland, Oregon Area

Benson Polytechnic High School, Portland, Or

Portland, Oregon Area

Certificate Of Completion, Ux Design Immersive Course

Industrial And Product Design

Activities and Societies: Design Thinking in 3 Steps - Design Thinking in 3 Steps - Design for Humanity: A New Perspective on User.

Education record

Introduction to User Experience Principles and Processes

Microeconomics (March 2020), Statistics (December 2020)

Sit Ecuador Culture And Development Program (Spanish Intensive)

Bachelor Of Arts - Ba, Environmental Humanities, Magna Cum Laude

Received the Jan Meier Award for Best Essay in Environmental Studies (2014)