Teague Mays Email & Phone Number

San Diego County, California, United States

Greater San Diego Area

• Managed eSUB’s implementation department, consistently ensuring all team members met their individual and team goals.• Developed internal training resources to maintain leading-edge industry and product knowledge.• Standardized the eSUB implementation process and leveraged tools such as Salesforce, Churn Zero, and Reflektive in order to consistently achieve a collective goal of over 81% ARR successfully implemented within 90 days.• Aligned individual and team goals to company KPIs to increase retention by 10% from the previous year.• Responsible for implementing the largest and most complex accounts as well as remediating the most challenging accounts.

• Managed the implementation and ongoing training of a portfolio of clients worth ~1.9M, while consistently reducing churn by over 11% each year.• Worked with enterprise-level clients both online and in-person to design and deliver complex multi-tier rollout strategies across organizations with 500+ employees.• Developed standardized internal processes for eSUB’s implementation department.• Was often called to realign value and priority in order to ensure client retention.

Greater San Diego Area

• Identified key objectives and stakeholders and developed customized implementation plans in order to onboard new clients efficiently and with minimal impact on existing business.• Provided technical assistance to clients as well as our internal support department.• Assisted in the design and testing of product enhancements to solve complex business needs and optimize the UX.

• Hired to provide in-depth knowledge of the construction landscape in order to develop tools that increase efficiency and productivity within various construction trades.

• Provided direct support and document control to the project management and field teams for the ~$10M Qualcomm - Building Q Addition project.• Attended technical and progress meetings with architects, owners, and contractors.• Organized and distributed submittals, RFIs, ASIs, CORs, and subcontracts.• Participated in preconstruction conferences, utility coordination meetings, and weekly meetings to discuss progress or concerns on projects.• Leveraged VE options to increase project profitability.

San Diego

• Provided general support to the Estimating team.• Performed takeoff and basic design.• Requested pricing and proposals from suppliers and subcontractors.• Created and submitted proposals to various public and private clients.