Timothy R. Griffith

Timothy R. Griffith Email and Phone Number

ServiceNow Admin and Developer Lead @ Colorado Springs Utilities
Colorado Springs, CO, US
Timothy R. Griffith's Location
Colorado Springs, Colorado, United States, United States
Timothy R. Griffith's Contact Details
About Timothy R. Griffith

Respected Information Technology leader with broad IT industry experience. Passionate about finding more efficient ways of meeting business requirements through technology. Dedicated, loyal, and trustworthy.Keywords: IT Management, IT Manager, Enterprise Applications, Software Support, Incident Management, SQL Server, Oracle, Oracle ERP, Oracle Applications 11i, Serena, Serena Business Mashups, TeamTrack, SharePoint, Business Process Management, BPM, Endpoint Management, Altiris, Altiris 6.0, Altiris 7, Notification Server, FileMaker Pro, Onyx CRM, Windows XP, Windows Server 2003, Excel, Word, PowerPoint, MS Project, PlanView, Visio, System Architecture, Access. Application Support Management, Application Architecture, Business Process Management, Oracle ERP Support, Serena Business Mashups, Altiris Notification Server, SQL Server, SharePoint, Project Management.Specialties: Training, Incident Management, Incident Metrics and Reporting, Business Process Management/Development, Budgeting, Hardware/Software Architecture, Systems Analysis, Project Management, Staff Development and Retention, Vendor Selection, Software Support, Problem Solving, and Compliance Management/Remediation.

Timothy R. Griffith's Current Company Details
Colorado Springs Utilities

Colorado Springs Utilities

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ServiceNow Admin and Developer Lead
Colorado Springs, CO, US
Website:
csu.org
Employees:
1749
Timothy R. Griffith Work Experience Details
  • Colorado Springs Utilities
    Servicenow Admin And Developer Lead
    Colorado Springs Utilities
    Colorado Springs, Co, Us
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  • Colorado Springs Utilities
    Servicenow Admin/Developer Lead
    Colorado Springs Utilities Jan 2015 - Present
    Colorado Springs, Colorado Area
    Work with a great team of ITSM professionals focused on continuously improving Colorado Springs Utilities ITSM program and tools. Administer the ServiceNow platform and Develop Scoped Applications/Catalog items.ServiceNow software configuration, support, service/application development, and automation.NERC CIP 004 R4 compliance SME.Lead Reorganization activities.
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  • Colorado Springs Utilities
    It Supervisor - Service Desk
    Colorado Springs Utilities Oct 2010 - Present
    Colorado Springs, Colorado Area
    Manage a great team of people focused on supporting the IT, HR, and Safety needs of Colorado Springs Utilities employees.Working NERC CIP 004 R4 compliance, new user provisioning, and ITIL Service Management improvements.Lead Reorg Activities for company.
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  • The Trizetto Group, Inc.
    Technical Analyst Lead
    The Trizetto Group, Inc. Mar 2009 - Oct 2010
    - Administer Business Process Management (BPM) solution as well as developing new workflows/processes. Administer Endpoint Management system (Altiris). Support responsibility for: Serena Business Mashups, TeamTrack, Altiris, Oracle ERP, ADP Payroll, Logical Apps, Onyx CRM, PlanView, MS SharePoint, SecureSupport (HIPAA file transfer product), PRISM (development pricing solution), and SSL Certificates.- Devised CRM modification that was implemented and reduced misrouted support/service tickets- Trained team on productivity tools enabling time/money savings through increased efficiency- Optimized use of named licenses for BPM system saving $21K
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  • The Trizetto Group, Inc.
    Manager Applications Support
    The Trizetto Group, Inc. Nov 2007 - Feb 2009
    - Managed Enterprise Application support team for all corporate applications. Oversight and production of incident management metrics for Enterprise Applications and other IS teams. Led technical resources for upgrades, enhancements, and transitioning projects into support status.- Adapted ITIL Incident Management processes for Information Systems organization- Initiated randomized customer satisfaction surveys based on incident tickets- Led project team that successfully implemented phase 1 of SOX audit application Logical Apps- Managed $1 million plus budget for software maintenance and support
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  • The Trizetto Group, Inc.
    Manager Of Enterprise Applications
    The Trizetto Group, Inc. Aug 2005 - Oct 2007
    - Managed Enterprise Applications team that was responsible for all corporate applications except for Oracle ERP. Led projects enhancing Onyx CRM, TriZetto’s WWW site, as well as TriZetto’s high functioning Intranet site.- Led cross-discipline CRM governance committee- Managed comprehensive $975K+ budget- Led team developing a skills database for HR saving over $75K initial cost plus $5K per month that would have been spent on a third party hosted solution- Led effort to implement Business Objects BI system for PlanView (EPM solution)- Established new architecture for CRM upgrade
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  • The Trizetto Group, Inc.
    Technical Analyst
    The Trizetto Group, Inc. Dec 2003 - Jul 2005
    - Implementation support for Oracle ERP project go-live. Support and administration of Oracle ERP, PlanView EPM, and SecureSupport (HIPAA file transport solution)- Automated new user process for Oracle ERP user setup- Architected, installed, and optimized PlanView Enterprise on Oracle 9i database- Devised, developed, and implemented enhancement of SecureSupport to improve security, function, look/feel, reducing incidents on this product from 25 per month to less than 1 per month on average
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  • Channelpoint
    Channelpoint Foundation Support Lead
    Channelpoint 2000 - Dec 2003
    - Led the spool-up of support for the ChannelPoint Foundation development framework. Established documentation and procedures for ChannelPoint Foundation. Supported ChannelPoint’s UHCexpress web site for broker pricing.- Turned around important customer relationship with Allied Dunbar Insurance company (England)- Developed Service Level Agreements for ChannelPoint Foundation- Administered Lucent Automated Call Distribution (ACD) system- Administered Silknet support ticket system- Led support team in knowledgebase article submissions as well as tickets/calls processed- Created and delivered Database Fundamentals class
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  • Oracle Corporation
    Associate Technical Analyst - Application Object Library
    Oracle Corporation Nov 1998 - Sep 2000
    - Technical support for Oracle Application Object Library (AOL), the foundation of Oracle ERP. Administered multiple application environments used by the support teams in Colorado Springs. Specialized in upgrade and patch installation tickets.- Proposed company-wide improvement to ticket transfer process- Specialized in Severity 1 install and upgrade issues- Successfully installed patches and upgrades to multiple test environments for company use- Participated in Y2K SWAT team for Application Object Library support
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  • Franklin Covey
    Information Systems Support / Team Lead Ascend For Mac Support
    Franklin Covey 1992 - 1998
    - Supported 320+ desktop users. Developed database solutions to manage Creative Services department. Led application support team for Ascend software. Did documentation from writing through layout and pre-press.- Designed, developed, and implemented automation system saving over $300K per year- Wrote and laid out complete documentation for Ascend software- Managed beta testing for Macintosh Ascend software- Created processes and tracking system for ticket management- Established and hired support team- Raised Mac Ascend support team effectiveness to number one in company
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Timothy R. Griffith Skills

Visio Itil It Management Sharepoint Software Documentation Process Improvement Program Management Business Intelligence Pmp Incident Management Systems Analysis Project Management Microsoft Sql Server System Administration Budgets Business Analysis Databases Windows Server Management Testing Information Technology Business Process Security Integration Oracle Vendor Management Enterprise Software Sdlc Business Process Improvement Sql Change Management Technical Support Crm Software Development Access Requirements Analysis Enterprise Architecture Software Project Management Training It Service Management Troubleshooting Leadership Disaster Recovery Requirements Gathering Data Center Problem Solving Windows Unix Agile Methodologies Budgeting

Timothy R. Griffith Education Details

Frequently Asked Questions about Timothy R. Griffith

What company does Timothy R. Griffith work for?

Timothy R. Griffith works for Colorado Springs Utilities

What is Timothy R. Griffith's role at the current company?

Timothy R. Griffith's current role is ServiceNow Admin and Developer Lead.

What is Timothy R. Griffith's email address?

Timothy R. Griffith's email address is te****@****ail.com

What is Timothy R. Griffith's direct phone number?

Timothy R. Griffith's direct phone number is +171947*****

What schools did Timothy R. Griffith attend?

Timothy R. Griffith attended University Of Phoenix, University Of Phoenix.

What are some of Timothy R. Griffith's interests?

Timothy R. Griffith has interest in Children, Economic Empowerment, Education, Reading, Poverty Alleviation, Hiking, Music, Science And Technology, Tennis, Arts And Culture.

What skills is Timothy R. Griffith known for?

Timothy R. Griffith has skills like Visio, Itil, It Management, Sharepoint, Software Documentation, Process Improvement, Program Management, Business Intelligence, Pmp, Incident Management, Systems Analysis, Project Management.

Who are Timothy R. Griffith's colleagues?

Timothy R. Griffith's colleagues are Paul G. Jr. Brizal, Brenda Koskey, Dale Adams, Cameron J. Watson, Cwp, Susan Cade, Allison Wright, David Flanagan.

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